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Senior Support Engineer Jobs in Groton, CT (NOW HIRING)

Senior Data Engineer

Carolina, RI · Remote

$106K - $144K/yr

We are seeking an experienced Senior Data Engineer to join our Data Platform Engineering ... Advanced experience developing and supporting ETL/ELT processes, data pipelines, and data ...

Senior Project Engineer

Pawcatuck, CT · On-site

$120K - $135K/yr

Dover Precision Components (DPC) is hiring a Senior Project Engineer . We offer competitive pay and ... This will involve engineering calculations, drawing support, process engineering and design changes.

Senior, Automation Engineer

Norwich, CT · On-site

$104K - $136K/yr

JOB SUMMARY The Senior Engineer, Automation is a hands-on technical leader responsible for ... Support Design for Manufacturability (DFM) and Design for Automation (DFA) initiatives. #LI-NS1 ...

Senior, Automation Engineer

Norwich, CT

$104K - $136K/yr

JOB SUMMARY The Senior Engineer, Automation is a hands-on technical leader responsible for ... Support Design for Manufacturability (DFM) and Design for Automation (DFA) initiatives. #LI-NS1 ...

Senior Project Engineer

Stonington, CT · On-site

$125 - $150/hr

Hybrid Dover Precision Components (DPC) is hiring a Senior Project Engineer . We offer competitive ... This will involve engineering calculations, drawing support, process engineering and design changes.

Senior Data Engineer

Carolina, RI · On-site +1

$106K - $144K/yr

The Senior Data Engineer is responsible for designing, developing, enhancing, and supporting enterprise applications that enable Financial Model Execution Platforms and related business capabilities ...

Senior Data Engineer

Carolina, RI · On-site +1

$106K - $144K/yr

The Senior Data Engineer is responsible for designing, developing, enhancing, and supporting enterprise applications that enable Financial Model Execution Platforms and related business capabilities ...

Are you an experienced Senior Product Engineer with an expertise in Casting who enjoys solving ... You will also use your ability to read complex engineering drawings, to support fabrications with ...

Senior React Engineer

Carolina, RI · Remote

$123K - $162K/yr

We are looking for a Senior React Engineer to help design and build pages of our Online Banking ... Join a pod of developers and automation engineers supported by a product manager and scrum master ...

Senior React Engineer

Carolina, RI · Remote

$123K - $162K/yr

We are looking for a Senior React Engineer to help design and build pages of our Online Banking ... Join a pod of developers and automation engineers supported by a product manager and scrum master ...

... Senior Staff Electrical Engineer to support our growing team working on Autonomous Underwater ... They will also support the interdisciplinary development team with their expertise to guide System ...

... Senior Staff Electrical Engineer to support our growing team working on Autonomous Underwater ... They will also support the interdisciplinary development team with their expertise to guide System ...

... Senior Staff Electrical Engineer to support our growing team working on Autonomous Underwater ... They will also support the interdisciplinary development team with their expertise to guide System ...

... Senior Staff Electrical Engineer to support our growing team working on Autonomous Underwater ... They will also support the interdisciplinary development team with their expertise to guide System ...

... Senior Staff Electrical Engineer to support our growing team working on Autonomous Underwater ... They will also support the interdisciplinary development team with their expertise to guide System ...

... Senior Staff Electrical Engineer to support our growing team working on Autonomous Underwater ... They will also support the interdisciplinary development team with their expertise to guide System ...

... Senior Staff Electrical Engineer to support our growing team working on Autonomous Underwater ... They will also support the interdisciplinary development team with their expertise to guide System ...

Showing results 41-60

Senior Support Engineer information

See Groton, CT salary details

$22.4K

$102.7K

$158.1K

How much do senior support engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for senior support engineer in Groton, CT is $102,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $123,800.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What job categories do people searching Senior Support Engineer jobs in Groton, CT look for?

The top searched job categories for Senior Support Engineer jobs in Groton, CT are:

What cities near Groton, CT are hiring for Senior Support Engineer jobs?

Cities near Groton, CT with the most Senior Support Engineer job openings:

Infographic showing various Senior Support Engineer job openings in Groton, CT as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $102,682 per year, or $49.4 per hour.

Senior Data Engineer

First Citizens Bank

Carolina, RI • Remote

$106K - $144K/yr

Full-time

Re-posted 16 days ago


First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 176 rated banks


Job description

Overview

This is a remote role that may only be hired in the following location(s): North Carolina, Arizona, Florida and Texas.

We are seeking an experienced Senior Data Engineer to join our Data Platform Engineering Organizationand help build scalable cloud-based data solutions that enable analytics and data-driven decision-making across the organization.

The ideal candidate is a hands-on data engineer with expertise in cloud-based data platforms, data warehousing, ETL/ELT development, and modern data engineering practices. This individual will build and optimize scalable data pipelines, integrations, and data products utilizing AWS Services, Snowflake, dbt, Python, SQL, and related technologies.

As part of our growing Cloud Data & AI Platform organization, you will collaborate with a talented team of engineers, product partners, and business stakeholders to deliver cloud-based data solutions that support critical business initiatives. This is an opportunity to work with modern technologies, solve complex data challenges, and contribute to enterprise-scale data platforms that enable data-driven decision-making across the bank.


Responsibilities & Qualifications

Duties & Responsibilities:

Data Architecture and Strategy - Design and implement scalable, efficient data architectures. Lead the development of data strategy aligned with business objectives. Evaluate and integrate new technologies to enhance data capabilities

Advanced Data Pipeline Development - Architect and implement complex data pipelines for real-time and batch processing. Optimize data flows for high-volume, high-velocity data environments. Develop advanced ETL processes for diverse data sources.

Data Governance and Quality Management - Establish and enforce data governance policies and best practices. Implement data quality frameworks and monitoring systems. Ensure compliance with data regulations and standards

Performance Optimization and Troubleshooting - Analyze and optimize system performance for large-scale data operations. Troubleshoot complex data issues and implement robust solutions

Mentorship and Knowledge Sharing - Mentor junior data engineers and provide technical guidance. Contribute to the development of best practices and standards. Collaborate with cross-functional teams to drive data literacy.

Qualifications:

Bachelor's Degree and 4 years of experience in Data Engineering, Data Warehousing, Cloud Data Platforms, or related technology disciplines.

OR

High School Diploma or GED and 8 years of experience in Data Engineering, Data Warehousing, Cloud Data Platforms, or related technology disciplines.

Preferred Qualifications

  • Advanced experience with cloud platforms such as AWS, Azure, or GCP.
  • Advanced experience with modern data warehousing and large-scale data processing technologies such as Snowflake, Spark, or equivalent platforms.
  • Advanced proficiency in Python and SQL.
  • Advanced experience developing and supporting ETL/ELT processes, data pipelines, and data integration solutions utilizing tools such as dbt, Apache Airflow, Astronomer or equivalent cloud-native data engineering technologies.
  • Experience with data modeling, data warehousing, and data engineering best practices.
  • Experience designing, developing, and supporting scalable and reliable data engineering solutions in enterprise environments.
  • Experience collaborating with business and technology stakeholders to deliver data-driven solutions.
  • Strong analytical, problem-solving, and communication skills.

Additional qualifications are a plus

  • Intermediate experience with enterprise ETL/ELT tools such as DataStage, SAP BODS, SSIS, Informatica, or equivalent technologies.
  • Intermediate experience developing and supporting Operational Data Stores (ODS), analytics platforms, and data products.
  • Intermediate experience with Change Data Capture (CDC), streaming, and real-time data ingestion technologies such as Kafka, Amazon Kinesis, Apache Flink, Qlik Replicate, Snow pipe Streaming, or equivalent platforms.
  • Intermediate experience integrating data across cloud and on-premises environments.
  • Experience with Data Vault modeling and modern data warehousing methodologies.
  • Intermediate understanding of data governance, security, compliance, and data quality management practices.
  • Experience working within Financial Services, Banking, or other highly regulated industries.
  • Familiarity with Tableau, Power BI, or other analytics and visualization platforms.
  • Experience using AI-powered development and productivity tools to improve engineering efficiency and delivery outcomes.
  • AWS Certified Data Engineer – Associate, AWS Certified Developer – Associate, SnowPro Core Certification, SnowPro Advanced Data Engineer Certification, or equivalent cloud and data platform certifications.

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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