ZipRecruiter

Log In

1

Senior Support Engineer Jobs in Groton, CT (NOW HIRING)

First Citizens Bank

Senior Java Engineer (Remote)

Carolina, RI · Remote

$125K - $165K/yr

As a Sr. Software Engineer, primary responsibility will be towards the development and support of Digital Banking solutions/projects. The Senior Software engineer will be responsible for all software ...

Harris

(Remote) Senior Software Engineer

Carolina, RI · Remote

$123K - $162K/yr

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...

Harris

(Remote) Senior Software Engineer

Carolina, RI · Remote

$123K - $162K/yr

The Senior Software Engineer, RPG is a hands-on technical leader responsible for complex IBM i/RPG ... Perform other duties as required to support organizational needs. * Experience using AI-assisted ...

Dover Corporation

Senior Project Engineer

Pawcatuck, CT · Hybrid

$120K - $135K/yr

Dover Precision Components (DPC) is hiring a Senior Project Engineer . We offer competitive pay and ... This will involve engineering calculations, drawing support, process engineering and design changes.

Dover Corporation

Senior Project Engineer

Pawcatuck, CT · Hybrid

$120K - $135K/yr

Dover Precision Components (DPC) is hiring a Senior Project Engineer . We offer competitive pay and ... This will involve engineering calculations, drawing support, process engineering and design changes.

First Citizens Bank

Senior Data Engineer

Carolina, RI · Remote

$106K - $144K/yr

We are seeking an experienced Senior Data Engineer to join our Data Platform Engineering ... Advanced experience developing and supporting ETL/ELT processes, data pipelines, and data ...

previous pagenext page

Showing results 21-40

All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Groton, CT

Senior Support Engineer information

See Groton, CT salary details

$22.4K

$102.7K

$158.1K

How much do senior support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for senior support engineer in Groton, CT is $102,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $123,800.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What job categories do people searching Senior Support Engineer jobs in Groton, CT look for?

The top searched job categories for Senior Support Engineer jobs in Groton, CT are:

What cities near Groton, CT are hiring for Senior Support Engineer jobs?

Cities near Groton, CT with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Groton, CT as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $102,682 per year, or $49.4 per hour.

Senior Software Engineer, Cloud Systems

ThayerMahan

Groton, CT • On-site

Other

Posted 24 days ago

Job description

Job Title: Senior Software Engineer

Job Category/Department: Engineering

Reporting to: Director of Software Engineering, Cloud Systems

Location (In person/Hybrid/Remote): Hybrid

Position Type:  Full time.


Position Summary: ThayerMahan is seeking a senior software engineer to join our team. In this role, you will primarily focus on full stack web application development.


Role and Responsibilities: Create and maintain software solutions by writing and reviewing code, creating and maintaining documentation, and developing and reviewing design proposals. A senior software engineer can:

  • Work on incompletely specified tasks, fluidly communicating what the specifications should be, or what the solution space (range of options) is.
  • “Jump in the deep end” and figure things out, with little or no up-front explanations.
  • Fluidly consider short- and long-term plans, selecting “minimum viable” short term options that elegantly build toward long-term goals.

Senior software engineers must have strong communication skills, for socializing plans and potential options and working toward well-specified product behaviors.


Qualifications and Educational Requirements:

  • Required qualifications:
    • U.S. Citizenship (position entails access to Controlled Unclassed Information).
  • Typical qualifications:
    • Bachelor’s or master’s degree.
    • 8+ years relevant industry experience
    • Able to obtain DoD security clearance.


Required Skills:

  • Exploring code repositories to understand how existing features have been implemented.
  • Updating code to address defects, or to create new capabilities.
  • Designing and implementing new features.
  • Writing documentation for users or maintainers.
  • Writing automated tests.
  • Learning new technologies.
  • Researching technologies for potential adoption.
  • Communicating clearly and efficiently around all of the above.
  • Collaborating productively with stakeholders and other engineers.


Preferred Skills:

  • Git
  • Python
  • Bash
  • Linux
  • Data visualization (e.g. matplotlib, plotly)
  • Docker
  • AWS 
  • Javascript/Typescript/Angular 


Physical Requirements/Working Conditions:

  • (Strongly preferred) Ability to travel to Groton HQ on short notice.


Travel Requirements (If Applicable):

  • Occasional travel for at-sea support or major client milestones.