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Senior Support Engineer Jobs in New Britain, CT (NOW HIRING)

Infosys

AI Engineer

Hartford, CT · On-site

$115K - $138K/yr

... senior support. • Identify data sources and extract from RDBMS and develop UI/UX for client usage ... Required Skill and Experience Strong programming skills in Python Hands-on experience with AI/ML ...

NAVA Software Solutions

Senior Data Engineer

Bloomfield, CT · On-site

$105K - $143K/yr

They should drive the adoption of CI/CD tools and support the improvement of the tools sets/processes. Behaviors of a Full Stack Engineer: Senior Data Engineer is able to articulate clear business ...

M Force

Sr. Electrical Engineer

New Haven, CT · Hybrid

$80 - $150/hr

Contract-to-Hire Position Overview M Force Partners is seeking an experienced Senior Electrical Engineer to support the design and development of advanced electronic systems from concept through ...

Stantec

Senior Bridge Design Engineer

Hartford, CT · On-site

$134K - $202K/yr

Your Opportunity Stantec's New York City office is seeking a highly motivated and driven Senior Bridge Design Engineer to support our growing New York Bridge and Transportation practice to support ...

JLL

Senior Automation Engineer

Windsor, CT · On-site

$103K - $135K/yr

The Senior Automation Engineer will ensure all work aligns with company policies and procedures ... Collaborate with operations, engineering, and support teams tooptimizematerial handling systems and ...

Trilon Group

Senior Geotechnical Engineer

Hartford, CT · On-site

$100K - $120K/yr

Senior Geotechnical Engineer Department: Subsurface Employment Type: Full Time Location: Hartford ... We believe that each day is an opportunity to support one another, to support our clients, and to ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in New Britain, CT

Senior Support Engineer information

See New Britain, CT salary details

$22.3K

$102.1K

$157.3K

How much do senior support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for senior support engineer in New Britain, CT is $102,137.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,600.00 and $123,100.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What are popular job titles related to Senior Support Engineer jobs in New Britain, CT?

For Senior Support Engineer jobs in New Britain, CT, the most frequently searched job titles are:

What cities near New Britain, CT are hiring for Senior Support Engineer jobs?

Cities near New Britain, CT with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in New Britain, CT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $102,137 per year, or $49.1 per hour.

Job Opening for Desktop Support Engineer Role in Southington, CT 06489

Siri InfoSolutions Inc

Southington, CT • On-site

Contractor

Re-posted 18 days ago

Job description

Hi

I hope this message finds you well.

I’m reaching out to share a job opportunity that may align with your background and career goals. Please find the job details below and let me know your thoughts


 Role: Desktop Support Engineer

Location: Southington, CT 06489

Duration: 06+Months
Role Description:
Build, customize, and maintain Windows desktop images using tools like Microsoft Intune, Autopilot
Integrate drivers, patches, security baselines, and required applications into the base image.
Ensure images comply with organizational security and compliance standards.
Intune Autopilot Profiles, PowerShell scripting
Azure AD join/hybrid join automations
Manage and deploy Windows updates, feature upgrades, and driver/firmware updates.
Validate updates in test environments before production rollout.
Troubleshoot update failures.
Endpoint Configuration & Policy Management, GPOs, Intune Device Configuration Profiles, Security Baselines, Compliance Policies

Thanks & Regards

Mounika Madduri

Senior Recruiter

Fusion plus Solutions Inc

Direct Number : 848-209-8275

Email : mounika.m@siriinfoinc.com

3 Ethel Road, Suite #303, Edison, NJ 08817

www.fusionplusinc.com

Disclaimer: We respect your online privacy. If you would like to be removed from our mailing list please reply with "Remove" in the subject and we will comply immediately. We apologize for any inconvenience caused. Please let us know if you have more than one domain. The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. We are an equal opportunity employer with a diverse workforce.Note : Any resume submitted by Fusionplus is presented with the understanding that the candidate is being considered for your direct end-client (end-client is the company where the work will be performed). If there is any other company involved between the end-client and your company, please do not submit this resume without our written approval. If you submit the resume to another third party, Fusion Plus reserves the right to work with the third party directly.

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About Siri Infosolutions

Sourced by ZipRecruiter

Our team of experts first gather each and every requirement of yours. Our research and development team then sit around those requirements and come up with a plan. Our implementation team then executes that plan for optimal results. After that our support team remains in constant touch with you during and after the entire process.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Edison, NJ, US

Year founded

2005

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