1

Senior Support Engineer Jobs in Groton, CT (NOW HIRING)

Tier I Support Engineer Job Overview Lincoln Computer Services is seeking a full-time Tier I ... Escalate complex technical issues to senior engineers while maintaining ownership and communication ...

Tier I Support Engineer Job Overview Lincoln Computer Services is seeking a full-time Tier I ... Escalate complex technical issues to senior engineers while maintaining ownership and communication ...

Senior Application Engineer

Windham, CT · On-site

$100 - $125/hr

R-28557**Senior Application Engineer - Willimantic, CT**We are seeking a **Senior Application ... Support quality teams in resolving customer complaints and implementing material or design ...

next page

Showing results 1-20

Senior Support Engineer information

See Groton, CT salary details

$22.4K

$102.7K

$158.1K

How much do senior support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for senior support engineer in Groton, CT is $102,682.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,000.00 and $123,800.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What job categories do people searching Senior Support Engineer jobs in Groton, CT look for?

The top searched job categories for Senior Support Engineer jobs in Groton, CT are:

What cities near Groton, CT are hiring for Senior Support Engineer jobs?

Cities near Groton, CT with the most Senior Support Engineer job openings:

Infographic showing various Senior Support Engineer job openings in Groton, CT as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $102,682 per year, or $49.4 per hour.

D489 Construction Support Component Engineer (Senior / Specialist)

General Dynamics Corporation

Groton, CT • On-site

$125 - $150/hr

Other

Posted 4 days ago


Job description

Responsibilities for this Position

D489 Construction Support Component Engineer (Senior / Specialist)

US-CT-Groton

Job ID: 2026-18200

Type: Full-Time

# of Openings: 2

Category: Engineering

EB Groton Shipyard

Overview

Electric Boat is overseeing the construction of the Integrated Propulsion System (IPS) Motor Module for future COLUMBIA Class Submarines which will be performed at a vendor site in Philadelphia, PA. Electric Boat is also overseeing the execution of test programs for IPS components which is performed at the Compatibility Test Facility (CTF) in Philadelphia, PA. D489 CLB Propulsion Engineering is seeking experienced candidates to support construction of Motor Modules and periodic support of test programs of production and pre-production IPS components in the Philadelphia Navy Yard.

The selected candidate will provide design and deck plate support for main propulsion system (MPS) equipment (e.g., main propulsion controls and ACC subcomponent, main propulsion motor drives, and main propulsion switchboards) during follow-on motor module construction. The candidate will also provide deck plate support of MPS pre-production equipment and MPS components during follow-on motor module test programs (MMTPs) and inter module test programs on an as needed basis.

The position will be a permanent role onsite in Philadelphia, PA reporting to the historic Philadelphia Navy Yard located 4 miles from Center City. The candidate is expected to complete a 3 to 6 mo. training rotation in New London, CT with the respective component group(s) prior to permanent transfer down to Philadelphia, PA. Internal transfers (New London/Groton/Quonset Point) will be offered a relocation package which includes a moving package and a 15% site differential bonus applied to the hires base salary at the completion of their training rotation. The position is expected to support 16/5 up to 24/7 construction and testing as required with 2nd / 3rd shift differentials applied per policy when assigned. This position also receives straight time compensation for additional hours worked in accordance with policy.

This role will primarily be a 1st shift position.

The selected candidate will be required to collaborate with IPS cognizant component groups to troubleshoot more complicated issues as they arise.

Additional responsibilities include:

  • Determine the root cause of any IPS cognizant issues encountered and expeditiously correct any deficiencies to minimize interruptions to construction
  • Perform surveillances of work being performed under area of cognizance
  • Act as a primary Electric Boat contact for on-site IPS component suppliers
  • Support development of IPS cognizant component group engineering directions
  • Support other locations with issue resolution of COLUMBIA specific equipment
  • Support construction activities and shipboard integration at Electric Boat manufacturing facilities
  • Gather data / information to support development of COLUMBIA IPS design and documentation improvements
  • Interface with technical and management personnel at NAVSEA, NNL, NSWC, and vendors
  • Support IPS test programs as applicable
  • Mentor to entry level engineers
  • Work as a component shift lead
  • Advisor to management (Specialist)

Responsibilities

  • Experience using Microsoft products
  • Experience working in a high stress, high tempo environment
  • Experience working long hours
  • Able to work independently and adhere to strict work control requirements
  • Positive attitude and strong ability to work well with others

Qualifications

Required:

  • Bachelor of Science in engineering or related technical field is required (e.g. Electrical, Systems, Mechanical, Marine, Mechatronics, Physics, Mathematics, etc.)
  • 5 14 years of post-graduate engineering experience is required

Preferred:

  • Masters of Science or Engineering degree with technical background (e.g. Electrical, Systems, Mechanical, Marine, Mechatronics, Physics, Mathematics, etc.) is preferred
  • 1 - 14 year(s) of COLUMBIA or VA engineering experience (design of a ship component or similar program, including the preparation, review and approval of technical work documents, or test procedures) is preferred
  • Knowledge of the COLUMBIA IPS component and system designs as well as the CTF requirements and capabilities is preferred
  • Prior experience supporting COLUMBIA IPS component work of either Main Propulsion Drives (MPDs), Main Propulsion Controllers (MPCs), Main Propulsion Switchboards (MP SWBDs) or ACCs is preferred
  • Experience working with NAVSEA/NNL
  • Multi-disciplinary systems engineering experience in complex systems based products
  • Experience with MIL Standards
  • Experience in control systems, power electronics, variable speed motor drives, software configuration management, fluid systems engineering, or thermal analysis
  • Experience supporting deck plate work evolutions and interfacing with Operations and Test

PI286797341

General Dynamics Electric Boat is a recognized leader in the design, construction and lifecycle support of submarines for the United States Navy.

#J-18808-Ljbffr