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Senior Support Engineer Jobs in Redding, CT (NOW HIRING)

Avcend

Sr Desktop Support Engineer

Stamford, CT · On-site

On-site support with dedicated engineers during core hours for Enhanced Desktop Support Users. * Services delivered at: * 600 Washington Blvd., Stamford, CT (Primary Site) * 35 Nutmeg Drive, Trumbull ...

Alinabal, Inc.

Senior Engineer

Milford, CT · On-site

$100 - $125/hr

The Senior Engineer will guide a team of engineers, support the VP of Engineering in strategic planning, and ensure that all projects meet quality, budget, and timeline requirements. * Lead and ...

Alinabal, LLC

Senior Engineer

Milford, CT · On-site

$115K - $125K/yr

The Senior Engineer will guide a team of engineers, support the VP of Engineering in strategic planning, and ensure that all projects meet quality, budget, and timeline requirements. Responsibilities:

Alinabal

Sr Engineer

Milford, CT

$115K - $125K/yr

The Senior Engineer will guide a team of engineers, support the VP of Engineering in strategic planning, and ensure that all projects meet quality, budget, and timeline requirements. Responsibilities:

Alinabal

Sr Engineer

Milford, CT · On-site

$55.29 - $60.10/hr

The Senior Engineer will guide a team of engineers, support the VP of Engineering in strategic planning, and ensure that all projects meet quality, budget, and timeline requirements. Responsibilities:

Advanced Computer Technologies Inc.

Be Seen First

Tier 3 Technical Consultant

Shelton, CT · On-site

Join Our Team as an IT Support Engineer Are you a seasoned IT professional passionate about delivering top-tier technical support and innovative solutions? We're looking for a Senior IT Support ...

M Force

Sr. Electrical Engineer

New Haven, CT · Hybrid

$80 - $150/hr

Contract-to-Hire Position Overview M Force Partners is seeking an experienced Senior Electrical Engineer to support the design and development of advanced electronic systems from concept through ...

King Industries Inc.

Senior Process Engineer

Norwalk, CT · On-site

$104K - $135K/yr

KING INDUSTRIES Senior Process/Project Engineer Location - Norwalk, CT King Industries is seeking a ... Support process improvements and capacity upgrades. * Assist with operator training and maintain ...

Subway

Sr. IAM Engineer

Shelton, CT · Hybrid

$104K - $143K/yr

Sr. IAM Engineer Franchise World Headquarters, LLC Shelton, CT Why Join Subway? At Subway, we are ... We take the work seriously, but we also know the best results come from teams that support each ...

Subway

Sr. IAM Engineer

Shelton, CT · On-site

$119K - $149K/yr

Sr. IAM Engineer Franchise World Headquarters, LLC Shelton, CT Why Join Subway? At Subway, we are ... We take the work seriously, but we also know the best results come from teams that support each ...

Addison Group

Senior Structural Engineer

White Plains, NY · On-site

$100K - $140K/yr

Medical, Dental, 401k, Commuting Cost Senior Structural Engineer This role supports multiple concurrent projects and serves as a technical lead, completing complex structural engineering work while ...

Addison Group

Senior Structural Engineer

White Plains, NY · On-site

$100K - $140K/yr

Medical, Dental, 401k, Commuting Cost Senior Structural Engineer This role supports multiple concurrent projects and serves as a technical lead, completing complex structural engineering work while ...

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All JobsSupport Engineer JobsSenior Support Engineer JobsSenior Support Engineer Jobs in Redding, CT

Senior Support Engineer information

See Redding, CT salary details

$23.4K

$107.3K

$165.2K

How much do senior support engineer jobs pay per year?

As of Sep 7, 2026, the average yearly pay for senior support engineer in Redding, CT is $107,263.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,700.00 and $129,300.00 per year, depending on experience, location, and employer.

How does a Senior Support Engineer balance technical troubleshooting with mentoring junior team members?

Senior Support Engineers are often relied upon not only for their advanced technical expertise but also for their leadership within support teams. Balancing hands-on troubleshooting with mentorship involves managing time between resolving complex customer issues and guiding less experienced engineers through their cases. Effective Senior Support Engineers prioritize critical incidents, delegate appropriately, and provide real-time coaching or feedback to help junior staff develop their problem-solving skills. This dual responsibility fosters a collaborative team environment and helps ensure consistently high-quality support for customers, while also contributing to the team's professional growth.

What are the key skills and qualifications needed to thrive as a Senior Support Engineer?

To thrive as a Senior Support Engineer, you need advanced troubleshooting skills, deep technical expertise in relevant platforms or software, and typically a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, scripting languages, and certifications like ITIL or Microsoft Certified Solutions Expert (MCSE) are often required. Strong communication, problem-solving abilities, and a customer-focused attitude help you excel in resolving complex issues and mentoring junior staff. These skills and qualities are crucial for providing high-quality technical support, ensuring customer satisfaction, and maintaining smooth IT operations.

What is the difference between Senior Support Engineer vs Support Engineer?

AspectSenior Support EngineerSupport Engineer
Required CredentialsBachelor's degree, relevant certifications, 3+ years experienceBachelor's degree, entry-level certifications, 1-2 years experience
Work EnvironmentCustomer support, technical troubleshooting, cross-team collaborationCustomer support, issue resolution, basic technical troubleshooting
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, software, hardware companies, tech support teams

The main difference between a Senior Support Engineer and a Support Engineer lies in experience, responsibilities, and expertise. Senior Support Engineers handle more complex issues, mentor junior staff, and often participate in system improvements. Support Engineers focus on resolving customer issues at a basic to intermediate level. Both roles are vital in tech support teams, but the senior position requires more advanced skills and experience.

How much does a senior support engineer make in the US?

A senior support engineer in the US typically earns between $80,000 and $120,000 annually, depending on experience, location, and industry. Higher salaries are common in tech hubs and for those with specialized skills or certifications in troubleshooting, networking, or cloud platforms.

What does a senior support engineer do?

A senior support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to software, hardware, or network systems. They often analyze problems, develop solutions, and may mentor junior staff, using tools like ticketing systems and diagnostic software to ensure timely resolution.

What cities near Redding, CT are hiring for Senior Support Engineer jobs?

Cities near Redding, CT with the most Senior Support Engineer job openings:

Senior Support Engineer jobs near you
Infographic showing various Senior Support Engineer job openings in Redding, CT as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $107,263 per year, or $51.6 per hour.

Desktop Support Engineer

AQR

Greenwich, CT • On-site

$85K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 17 days ago

Key responsibilities

  • Troubleshoot and resolve simple hardware, software, or administrative problems reported via telephone or email.

  • Install, configure, and support hardware, software, and mobile applications, and support the rollout of new applications and project initiatives.

  • Log, track, and manage issues in a ticketing system while providing timely customer feedback and following up to ensure resolution.

Job description

About AQR Capital Management

AQR is a global investment firm built at the intersection of financial theory and practical application. We strive to deliver concrete, long-term results by looking past market noise to identify and isolate the factors that matter most, and by developing ideas that stand up to rigorous testing. By putting theory into practice, we have become a leader in alternative strategies and an innovator in traditional portfolio management since 1998.

At AQR, our employees share a common spirit of academic excellence, intellectual honesty, and an unwavering commitment to seeking the truth. We're determined to know what makes financial markets tick - and we'll ask every question and challenge every assumption.  We recognize and respect the power of collaboration and believe transparency and openness to new ideas leads to innovation.

 

Your Role

We are seeking an exceptionally talented individual for the opportunity to join our Help Desk team within our Engineering group.  You will report to the Senior Help Desk lead and will work closely across all departments within AQR. You will:

  • Taking initial telephone or email inquiries and troubleshooting, and managing simple hardware, software, or administrative problems.
  • Installing and configuring hardware, software, and mobile applications.
  • Recognizing and escalating more difficult problems for senior support techs.
  • Supporting the roll-out of new applications and project initiatives.
  • Testing and evaluating new technologies to support business needs.
  • Logging and tracking issues in a ticketing system (Service Now) while managing multiple cases at a time.
  • Providing timely and accurate customer feedback.
  • Following up with clients to ensure the problem is resolved.
  • Documenting processes and procedures for internal and customer facing use.

What You'll Bring

  • Certification preferred (Microsoft, A+, Network+, etc.)
  • 3-5+ years of experience working in a help desk environment.
  • Flexibility to work a variety of shifts with minimal notice.
  • Available to work regular overtime.
  • Proficiency with Windows, MAC, and IOS environments
  • Excellent oral communication skills
  • Detail oriented to keep updated notes on tickets.
  • Ability to diagnose and resolve basic computer technical issues.

AQR is an Equal Opportunity Employer.  EEO/VET/DISABILITY

The salary range for this role is expected to be [$85,000-$100,000]. This is the range that we in good faith believe is accurate for this role at the time of this posting.  We may ultimately pay more or less than the posted range, depending upon factors such as skills, experience, location, or other business and organizational needs.  This wage range may also be modified in the future.

This job is also eligible for an annual discretionary bonus.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

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