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Senior Software Support Engineer Jobs in Chicago, IL

Carefeed

Senior Software Engineer

Chicago, IL

$126K - $166K/yr

Carefeed works alongside existing EHR and HR systems and supports the way providers already operate ... We are looking for a Senior Software Engineer to join Carefeed's engineering team. We're a ...

JR Recruiting

Senior Software Engineer

Chicago, IL · On-site

$120 - $180/hr

Chicago, United States | Posted on 07/07/2026 We are seeking a hands-on Senior Software Engineer to ... support activities. * Apply sound engineering judgment to validate AI-generated outputs for ...

Carefeed

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Carefeed works alongside existing EHR and HR systems and supports the way providers already operate ... We are looking for a Senior Software Engineer to join Carefeed's engineering team. We're a ...

Caterpillar

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Train and support other team members on the Salesforce Marketing Cloud platform. Assist in data ... search [Senior Software Engineer / Reference # R0000379554 ] #LI- DNI Visa Sponsorship is not ...

ULINE

Sr. Software Developer

Waukegan, IL · On-site

$123K - $131K/yr

Uline, Inc. seeks a Sr. Software Developer in Waukegan, IL to design, develop, test, deploy, support, and maintain complex web applications based on business requirements. Perform design and code ...

Caterpillar

Senior Software Engineer

Chicago, IL · On-site

$112K - $183K/yr

Caterpillar Inc. seeks Senior Software Engineer at its facility located at 540 W Madison St, Chicago, IL 60661. Design, modify, develop, write, and implement software programming applications for ...

W. W. Grainger

Senior Software Engineer

Chicago, IL · On-site

$112.90 - $188.10/hr

About the position As a Senior Software Engineer (Software Engineer III) you will be involved in ... Support team activities and pair with peers to work on stories * Coach and mentor junior engineers

Pampered Chef LTD

Senior Software Engineer

Addison, IL · On-site

$125K - $135K/yr

We are looking for a Senior Software Engineer who wants to contribute at a high technical level ... You won't be left alone to solve systemic challenges without support * You won't be stuck in a ...

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All JobsSoftware Support Engineer JobsSenior Software Support Engineer JobsSenior Software Support Engineer Jobs in Chicago, IL

Senior Software Support Engineer information

See Chicago, IL salary details

$77.8K

$147.6K

$197.8K

How much do senior software support engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for senior software support engineer in Chicago, IL is $147,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,200.00 and $166,400.00 per year, depending on experience, location, and employer.

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

What are the most commonly searched types of Software Support Engineer jobs in Chicago, IL?

The most popular types of Software Support Engineer jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Senior Software Support Engineer jobs?

Cities near Chicago, IL with the most Senior Software Support Engineer job openings:

Senior Software Support Engineer jobs near you

Senior Software Engineer

Carefeed

Chicago, IL

$126K - $166K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Work Location: Chicago, IL (Hybrid) 

About Us: Carefeed is the platform senior living and long-term care providers use to bring order, clarity, and calm to their day. By replacing paper, calls, and disconnected tools with an all-in-one platform, Carefeed digitizes and automates the work that takes teams away from residents and families.

Carefeed works alongside existing EHR and HR systems and supports the way providers already operate. It reduces strain, keeps communities organized, and gives staff the time and confidence to focus on what matters most. Providers choose Carefeed because it is simple to learn, powerful in practice, and built for the realities of multi-community care.
 
Trusted by thousands of communities across the US and Canada, Carefeed helps every organization deliver a better experience for residents, families, and the teams who care for them.

About the Role:  We are looking for a Senior Software Engineer to join Carefeed's engineering team. We're a collaborative group of full-stack engineers responsible for Carefeed's core systems, including our Family Portal, Administration Portal and Payments products. Our tech stack includes PHP, Laravel, Vue, Typescript and a bit of Go. Carefeed's products make life easier for the residents, families and staff of senior living communities across the US. As part of our team, you'll help build tools for thousands of senior communities serving hundreds of thousands of residents. We make software that is intuitive and easy to use, but also highly customizable and configurable. 

Responsibilities: 

  • Build robust, well-designed and effective software that solves complex problems. 
  • Test, review, and deploy code quickly. Carefeed is in the middle of a CI/CD transformation, and we aim to deploy our main application many times per day. 
  • Research, learn and share new techniques for solving complex engineering problems. We're a highly collaborative team and we push each other to find better solutions every day. 
  • Write tools and develop practices for the engineering team. We take the time to invest heavily in our own productivity. 
  • Own projects from end-to-end. On a given day you might be building a system to improve web application performance, reworking an integration with an electronic health records provider, or designing a UI component library. 
  • Analyze and design solutions to business problems. At Carefeed, you'll be fully involved in determining what to do, not just doing it. 

Qualifications: 

  • 5+ years of professional experience in software development 
  • You have a strong foundation in computer science fundamentals, such as algorithmic complexity, asynchronicity, and distributed computing. 
  • You have a good knowledge of software design concepts and architecture, including significant experience in software testing. 
  • You may have a soft spot for certain types of work (frontend, backend, infrastructure and so on), but at your core you're an all-rounder who is excited to own features end to end. 
  • Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience). 

What You'll Love:  

  • Join a fast-growing startup making a real impact in the lives of senior care providers and their communities 
  • Comprehensive medical, dental, and vision insurance to support your health and well-being 
  • 401(k) plan to help you plan for the future 
  • Paid vacation, sick time, and company-paid holidays to support work-life balance 
  • A culture that values growth and development, with opportunities to grow your career as we scale 

Carefeed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

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