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Senior Software Support Engineer Jobs in Chicago, IL

Senior Software Engineer

Chicago, IL · On-site +1

$126K - $166K/yr

The Senior Software Engineer designs, builds, and maintains the technical systems and application ... Architect, build, and maintain web application infrastructure and the data systems that support ...

Senior Software Engineer

Vernon Hills, IL · On-site

$119K - $157K/yr

Position Summary The Senior Software Engineer will be responsible for the design, documentation ... STERIS is a leading global provider of products and services that support patient care with an ...

Sr. Software Engineer

Oak Brook, IL · On-site

$123K - $163K/yr

Senior Software Engineer (.NET / Azure / Angular) Location: Oakbrook Terrace, IL (Hybrid - Onsite Mondays & Tuesdays)- MUST CURRENTLY RESIDE IN IL No C2C, third-party vendors, or sponsorship ...

Senior Software Engineer

Vernon Hills, IL · Hybrid

$119K - $157K/yr

Position Summary The Senior Software Engineer will be responsible for the design, documentation ... STERIS is a leading global provider of products and services that support patient care with an ...

Senior Software Engineer

Chicago, IL · On-site +1

$126K - $166K/yr

The Senior Software Engineer designs, builds, and maintains the technical systems and application ... Architect, build, and maintain web application infrastructure and the data systems that support ...

Senior Software Engineer

Oak Brook, IL · On-site

$123K - $163K/yr

Job Purpose Senior Software Engineer - Cloud Software, Scala, Big Data, API services You will join ... Support quoting / RFQ tasks as needed, and participate in cross-functional initiatives. * Maintain ...

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Carefeed works alongside existing EHR and HR systems and supports the way providers already operate ... We are looking for a Senior Software Engineer to join Carefeed's engineering team. We're a ...

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Carefeed works alongside existing EHR and HR systems and supports the way providers already operate ... We are looking for a Senior Software Engineer to join Carefeed's engineering team. We're a ...

Senior Software Engineer

Chicago, IL

$126K - $166K/yr

Carefeed works alongside existing EHR and HR systems and supports the way providers already operate ... We are looking for a Senior Software Engineer to join Carefeed's engineering team. We're a ...

Senior Software Engineer

Chicago, IL · On-site

$126K - $166K/yr

Train and support other team members on the Salesforce Marketing Cloud platform. Assist in data ... search [Senior Software Engineer / Reference # R0000379554 ] #LI- DNI Visa Sponsorship is not ...

Senior Software Engineer

Addison, IL · On-site

$125K - $135K/yr

We are looking for a Senior Software Engineer who wants to contribute at a high technical level ... You won't be left alone to solve systemic challenges without support * You won't be stuck in a ...

Showing results 21-40

Senior Software Support Engineer information

See Chicago, IL salary details

$77.8K

$147.6K

$197.8K

How much do senior software support engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for senior software support engineer in Chicago, IL is $147,611.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,200.00 and $166,400.00 per year, depending on experience, location, and employer.

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

What are the most commonly searched types of Software Support Engineer jobs in Chicago, IL?

The most popular types of Software Support Engineer jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Senior Software Support Engineer jobs?

Cities near Chicago, IL with the most Senior Software Support Engineer job openings:

Senior Software Engineer

Husch Blackwell Llp

Chicago, IL • On-site, Remote

$126K - $166K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 12 days ago


Husch Blackwell rating

9.5

Company rating: 9.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

3rd of 35 rated law firms


Job description

Husch Blackwell LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.

At Husch Blackwell we believe that diverse, equitable and inclusive teams lead to better outcomes. Husch Blackwell is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities better.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Senior Software Engineer position. This position may be filled remotely or in a hybrid capacity in any of our Central and Eastern Time locations. Strong candidates located in Mountain Time will also be considered.

The Senior Software Engineer designs, builds, and maintains the technical systems and application infrastructure that power high-quality, human-centered information experiences. This role is responsible for the architecture, performance, and reliability of web applications and the data systems that support them, in service of Information Design & Engineering (ID&E) objectives. The Software Engineer establishes and upholds technical standards, leads application architecture decisions, and collaborates with cross-functional teams to deliver engaging data stories, interactive visualizations, and innovative user interfaces. This position operates at the intersection of production engineering and research and development, requiring both the rigor to run reliable systems and the curiosity to prototype emerging capabilities, including generative AI integration, extended reality (XR) interfaces, and novel information design paradigms. Essential functions include:

  • Architect, build, and maintain web application infrastructure and the data systems that support interactive, narrative-driven information experiences. 
  • Own application-layer technical standards, including code quality, system design patterns, deployment practices, and performance benchmarks. 
  • Collaborate with Information Engineers, designers, and data scientists to deliver engaging data stories, visualizations, and user interfaces that serve organizational goals. 
  • Write and maintain production-quality code across the full stack, with particular emphasis on back-end services, data APIs, and application infrastructure. 
  • Lead the evaluation, integration, and responsible deployment of generative AI capabilities within web applications and information systems. 
  • Prototype and develop proof-of-concept architectures for emerging interface paradigms, including extended reality (XR) and AI-assisted user experiences. 
  • Ensure application reliability, security, accessibility, and scalability across all systems owned by the ID&E team. 
  • Research and evaluate new technologies, frameworks, and architectural approaches to advance the team's technical capabilities. 
  • Establish and document technical standards and best practices for application engineering within the ID&E practice. 
  • Partner with the Information Engineers on shared front-end concerns, providing architectural guidance while collaborating on design system implementation and UI component quality. 
  • Participate in continuous learning and professional development, with particular focus on emerging technologies relevant to the transformation office's R&D agenda.

POSITION-SPECIFIC REQUIREMENTS

  • Bachelor's degree in a relevant field (e.g., Computer Science, Software Engineering, Information Systems) or equivalent practical knowledge and experience 
  • 5+ years of experience in application engineering, software development, or a closely related technical role, with demonstrable progression toward senior-level ownership and decision-making 
  • Proficiency across the full web stack, with particular depth in back-end services, data APIs, and application infrastructure; front-end fluency sufficient to collaborate effectively on UI architecture and component quality 
  • Experience designing and owning web application architecture for data-intensive or interactive applications, including decisions around scalability, performance, and maintainability 
  • Proficiency in one or more back-end languages (e.g., Python, Javascript, TypeScript) and familiarity with modern front-end frameworks (e.g., React, Vue) 
  • Experience integrating generative AI capabilities into production or near-production applications, including working with LLM APIs and prompt-driven workflows 
  • Knowledge of data pipeline architecture, data APIs, and cloud data platform integration, with the ability to design the application layer that consumes and exposes that data 
  • Experience with cloud infrastructure and deployment practices (Azure preferred), including familiarity with CI/CD, environment management, and application security 
  • Demonstrable knowledge of software architecture patterns, engineering best practices, and security principles appropriate to an enterprise environment 
  • Familiarity with emerging interface technologies, such as extended reality (XR), spatial computing, or AI-assisted interfaces, or a demonstrated appetite for rapid learning in adjacent technical domains
  • Interdisciplinary experience or intellectual curiosity that brings a distinctive perspective to technical problem-solving, particularly in the context of information design and emerging interface technologies.
  • Demonstrable ability to communicate complex technical concepts clearly to audiences of varying backgrounds, including legal professionals, firm leadership, and non-technical collaborators. 
  • Strong ability to translate technical architecture and engineering decisions into outcomes that serve both business objectives and user experience goals.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or perform the essential functions of a position.  If you need assistance to accommodate a disability, please contact HR.

COMPENSATION AND BENEFITS

Employees are entitled to compensation commensurate with skill and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows:

  • State of Colorado: $107,000 - $191,000
  • State of Connecticut: $95,000 - $241,000
  • State of Illinois: $105,000 - $204,000
  • State of Maine: $79,000 - $182,000
  • State of Maryland: $113,000 - $171,000
  • State of Massachusetts: $116,000 - $222,000
  • State of Minnesota: $116,000 - $192,000
  • Jersey City, NJ: $126,000 - $229,000
  • State of New York: $108,000 - $234,000
  • State of Vermont: $115,000 - $220,000
  • State of Virginia: $76,000 - $220,000
  • State of Washington: $113,000 - $214,000
  • Washington, D.C.: $150,000 - $220,000

The above salaries do not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and firm performance. Full-time employees receive benefits including: medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more.

Please include a cover letter and resume when applying.

EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.

#LI-Remote
#LI-KW1


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