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Senior Service Jobs in Wisconsin (NOW HIRING)

Hughes Service, Inc

Senior Master Technician

WI · On-site

We are seeking a Senior Master Technician who is Ford-certified to join our team ... This individual will be responsible for performing a variety of mechanical services on vehicles ...

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Senior Service information

What is a senior service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

What are the key skills and qualifications needed to thrive as a senior service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

What are some common challenges faced by senior service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in Wisconsin?

The most popular types of Service jobs in Wisconsin are:

What cities in Wisconsin are hiring for Senior Service jobs?

Cities in Wisconsin with the most Senior Service job openings:

Senior Service jobs near you
Infographic showing various Senior Service job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Senior Field Service Technician Immediate Start

Racine, WI

Mr. Handyman of Racine County
See more jobs at Mr. Handyman of Racine Countyexternal

$33 - $43/hr

Other

Retirement, PTO

Posted 22 days ago

Job description

About the Role

We are looking for a Senior Field Service Technician to handle a variety of residential and light commercial repair, maintenance, and small remodeling projects across our local area.

Compensation & Benefits

Pay Range: $65,000 – $89,000+ per year (Hourly rate equivalent: $33.00 – $43.00/hr, based on experience and productivity)

Company Vehicle Provided: Fully equipped service van with fuel, insurance, and maintenance covered (save thousands on personal vehicle expenses!).

Consistent Work-Life Balance: Monday – Friday day shift schedule (NO mandatory weekends).

Benefits Package: 401(k) with company match and company-provided uniforms.

Paid Time Off : Paid holidays and paid vacation time.

What You’ll Do

  • Execute Multi-Trade Projects: Perform high-quality home repairs, carpentry (finish work, trim, doors/windows), drywall repairs, tile, and light fixture replacements.
  • Work Independently: Manage your time on-site efficiently from start to finish, troubleshooting issues and completing jobs safely and accurately.
  • On-Site Estimating & Customer Service: Diagnose customer problems, create accurate project estimates, explain options clearly, and build strong client relationships.
  • Maintain Safety & Cleanliness: Work safely overhead and in tight spaces, while keeping customer homes and your company-provided service vehicle clean and organized.

What We’re Looking For

  • 10+ Years of Hands-On Experience: Proven expertise as a lead carpenter, senior repair specialist, or master handyman across multiple trades.
  • Self-Motivated & Autonomous: Ability to manage job sites independently, solve complex problems on the fly, and take full ownership of your work.
  • Customer-First Mindset: Excellent communication skills, professional appearance, and a courteous demeanor when working in client homes.
  • Tools & Driver’s License: Valid driver’s license with a clean driving record (insurable) and your own set of professional-grade hand and power tools.
  • Physical Requirements: Ability to safely lift up to 50 lbs, work overhead, and comfortably use ladders and scaffolding.


Ready to Join Our Team?

If you are a master of your craft looking for steady work, independence, and a team that respects your trade expertise, apply today!

Text Jobs to (262) 383-4510 to apply today. Or Apply on Indeed

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.