ZipRecruiter

Log In

1

Senior Service Jobs in Wisconsin (NOW HIRING)

Rockwell Automation

Senior Service Designer

Milwaukee, WI · Hybrid

$100K - $107K/yr

As a Senior Service Designer within our Enterprise Customer Experience (ECX) organization, you'll work on complex, enterprise-wide initiatives that shape how customers, partners, and employees ...

Caring Senior Service

Evening Caregiver

Milwaukee, WI

$15 - $17/hr

Caring Senior Service of Milwaukee | Part Time Evening Caregiver Job Title: Caregiver Locations Served: Menomonee Falls, WI and surrounding areas Pay: $15-$17/hr | Flexible Schedules | Bi-Weekly Pay ...

Caring Senior Service

Evening Caregiver

Milwaukee, WI · On-site

$15 - $17/hr

Caring Senior Service of Milwaukee | Part Time Evening Caregiver Job Title: Caregiver Locations Served: Menomonee Falls, WI and surrounding areas Pay: $15$17/hr | Flexible Schedules | Bi-Weekly Pay ...

Caring Senior Service

Evening Caregiver

Milwaukee, WI · On-site

$15 - $17/hr

Caring Senior Service of Milwaukee | Part Time Evening Caregiver Job Title: Caregiver Locations Served: Menomonee Falls, WI and surrounding areas Pay: $15-$17/hr | Flexible Schedules | Bi-Weekly Pay ...

Caring Senior Service

Dementia Caregiver

Wauwatosa, WI · On-site

$15 - $17/hr

Why Caring Senior Service Caring for someone with memory loss requires patience, skill, and a deep sense of compassion. At Caring Senior Service, we recognize the unique impact you havenot only on ...

Caring Senior Service

Dementia Caregiver

Milwaukee, WI · On-site

$15 - $17/hr

Why Caring Senior Service Caring for someone with memory loss requires patience, skill, and a deep sense of compassion. At Caring Senior Service, we recognize the unique impact you havenot only on ...

Caring Senior Service

Dementia Caregiver

Milwaukee, WI

$15 - $17/hr

Why Caring Senior Service Caring for someone with memory loss requires patience, skill, and a deep sense of compassion. At Caring Senior Service, we recognize the unique impact you have-not only on ...

Caring Senior Service

Dementia Caregiver

Milwaukee, WI · On-site

$15 - $17/hr

Why Caring Senior Service Caring for someone with memory loss requires patience, skill, and a deep sense of compassion. At Caring Senior Service, we recognize the unique impact you have-not only on ...

Caring Senior Service

Home Health Aide

Milwaukee, WI

$15 - $16.50/hr

Why Caring Senior Service At Caring Senior Service, we believe great care starts with caregivers who feel supported, heard, and appreciated. That's why we've built a culture focused on respect ...

Caring Senior Service

Home Health Aide

Milwaukee, WI · On-site

$15 - $16.50/hr

Why Caring Senior Service At Caring Senior Service, we believe great care starts with caregivers who feel supported, heard, and appreciated. That's why we've built a culture focused on respect ...

next page

Showing results 1-20

All JobsService JobsSenior Service JobsSenior Service Jobs in Wisconsin

Senior Service information

What are some common challenges faced by Senior Service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What are the key skills and qualifications needed to thrive as a Senior Service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

What is a Senior Service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in Wisconsin? The most popular types of Service jobs in Wisconsin are:
Senior Service jobs near you
Infographic showing various Senior Service job openings in Wisconsin as of July 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution.
Senior Service Designer

Senior Service Designer

Rockwell Automation, Inc.

Milwaukee, WI • On-site

$100K - $107K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Rockwell Automation rating

8.1

Company rating: 8.1 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

149th of 486 rated machine equipment manufacturers

Job description

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!
Job Description
At Rockwell Automation, we design end-to-end experiences that support industries around the world. As a Senior Service Designer within our Enterprise Customer Experience (ECX) organization, you'll work on complex, enterprise-wide initiatives that shape how customers, partners, and employees interact across our ecosystem.
You will be part of the ECX team within the broader Business Transformation organization, where design plays an active role in defining how experiences, processes, and systems come together. You will be involved early, collaborate closely across functions, and help ensure we are solving the right problems - not just delivering outputs.
You'll work as part of a collaborative, global team based primarily in the US, with strong partnerships across regions. Our team brings diverse cultural and professional perspectives, which directly influences how we design solutions that must work across markets, industries, and user types worldwide.
You will report to the CX Design Leader and sit in a hybrid capacity from our Milwaukee, Wisconsin office.
Your Responsibilities:
As a Service Designer, you'll contribute across the full lifecycle of experience design - connecting customer needs with business goals and operational realities.
Discover & Define
  • Conduct research to understand customer, partner, and employee needs, behaviors, and pain points
  • Synthesize insights into clear problem statements and opportunity areas

Design End-to-End Experiences
  • Create and evolve journey maps, service blueprints, and experience frameworks
  • Design across digital, human, and operational touchpoints

Drive Collaboration & Alignment
  • Facilitate co-creation workshops with partners
  • Collaborate with product, IT, operations, and subject matter experts

Deliver & Scale Impact
  • Prototype and test service concepts to validate and refine ideas
  • Define and track CX metrics (e.g., Net Promoter Score, Customer Satisfaction, Customer Effort)

Enable a Customer-Centered Culture
  • Share insights, tools, and best practices across teams
  • Contribute to the evolution of service design methods and CX standards within the organization

The Essentials - You Will Have:
  • Bachelor's degree.
  • Legal authorization to work in the U.S. We will not sponsor individuals for employment visa, now or in the future, for this job opening.

The Preferred - You Might Also Have:
  • Bachelor's degree in Service Design, UX, Human-Centered Design, Business, or a related field.
  • 5+ years of experience in service design, customer experience, or a related discipline
  • 5+ years of experience in industrial, manufacturing, or enterprise environments
  • Proficiency in journey mapping, service blueprinting, and workshop facilitation.
  • Strong ability to structure problems, synthesize insights, and communicate clearly.
  • Experience using research and data to inform decisions
  • Familiarity with design thinking and customer research methodologies.
  • Experience working with enterprise platforms (e.g., CRM, ERP, commerce systems) and understanding their impact on end-to-end experiences.

What We Offer:
  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to set a schedule flexible with your personal life.
  • To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Hybrid
#LI-JG1
This role is a part of a job family. Compensation will be determined by skills and experience level.
We are an Equal Opportunity Employer including disability and veterans.
If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

What Rockwell Automation employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Rockwell Automation logo

About Rockwell Automation

Sourced by ZipRecruiter

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

Industry

Industrial automation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Milwaukee, WI, US

Year founded

1903

Social media

FacebookTwitter

View All Rockwell Automation Jobs

Apply