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Senior Service Manager Jobs (NOW HIRING)

My Melrose

Sr Service Manager

Austin, TX · On-site

A Sr. Service Manager is a role model and leads by example. Primary Duties Assist the Store Manager with the following tasks: Manage the sales floor. Keep up visual standards. Perform opening and ...

Palma NYC

Senior Service Manager

Manhattan, NY · On-site

$76 - $82/hr

Senior Service Manager Location: West Village, New York City Employment Type: Full-Time About the Role: We are a refined, Italian restaurant in the West Village rooted in warm hospitality, thoughtful ...

Melrose

$55 - $75/hr

A Sr. Service Manager is a role model and leads by example. Primary Duties Assist the Store Manager with the following tasks: * Manage the sales floor. * Keep up visual standards. * Perform opening ...

New

PALFINGER

Senior Service Manager

Schaumburg, IL · On-site

$100/hr

Reach Beyond at PALFINGER as our Senior Service Manager for TMF product lines, based in Birmingham, AL , where you will lead service excellence across a diverse portfolio of equipment throughout ...

Alutiiq, LLC

Sr Service Manager

Arlington, VA · On-site

$115K - $140K/yr

Taxable Entity ALUTIIQ INFORMATION MANAGEMENT LLC Job Title Sr Service Manager Location VA Arlington IMAP DOS - Arlington, VA 22209 US (Primary) Category Business Program Management and ...

Shea Properties

Senior Service Manager

Seattle, WA · On-site

$85 - $115/hr

Job Scope The Senior Service (Maintenance) Manager is responsible for managing the day-to-day maintenance of the apartment community in accordance with Shea Properties standards, policies and ...

New

Palfinger

Senior Service Manager

Schaumburg, IL · On-site

$100/hr

Reach Beyond at PALFINGER as our Senior Service Manager for TMF product lines, based in Birmingham, AL , where you will lead service excellence across a diverse portfolio of equipment throughout ...

Saltgrass Steak House

Senior Service Manager

Liberty, MO · On-site

$70K - $80K/yr

At least 2+ years of senior level management experience in a full-service, high-volume dining establishment * Extensive front of house knowledge; Advanced knowledge of financial aspects * Strong ...

Saltgrass Steak House

Senior Service Manager

Liberty, MO · On-site

$70K - $80K/yr

At least 2+ years of senior level management experience in a full-service, high-volume dining establishment * Extensive front of house knowledge; Advanced knowledge of financial aspects * Strong ...

Saltgrass Steak House

Senior Service Manager

Plano, TX

$70K - $80K/yr

At least 2+ years of senior level management experience in a full-service, high-volume dining establishment * Extensive front of house knowledge; Advanced knowledge of financial aspects * Strong ...

Saltgrass Steak House

Senior Service Manager

Tyler, TX

$70K - $80K/yr

At least 2+ years of senior level management experience in a full-service, high-volume dining establishment * Extensive front of house knowledge; Advanced knowledge of financial aspects * Strong ...

Saltgrass Steak House

Senior Service Manager

Plano, TX · On-site

$70K - $80K/yr

At least 2+ years of senior level management experience in a full-service, high-volume dining establishment * Extensive front of house knowledge; Advanced knowledge of financial aspects * Strong ...

Saltgrass Steak House

Senior Service Manager

Tyler, TX · On-site

$70K - $80K/yr

At least 2+ years of senior level management experience in a full-service, high-volume dining establishment * Extensive front of house knowledge; Advanced knowledge of financial aspects * Strong ...

Saltgrass Steak House

Senior Service Manager

Omaha, NE · On-site

$70K - $80K/yr

At least 2+ years of senior level management experience in a full-service, high-volume dining establishment * Extensive front of house knowledge; Advanced knowledge of financial aspects * Strong ...

The Post Oak

Senior Service Manager

Tyler, TX · On-site

$70 - $80/hr

At least 2+ yearsof senior level management experience in a full-service, high-volume dining establishment * Extensive front of house knowledge; Advanced knowledge of financial aspects * Strong ...

New

The Post Oak

Senior Service Manager

Liberty, MO · On-site

$65 - $75/hr

At least 2+ yearsof senior level management experience in a full-service, high-volume dining establishment * Extensive front of house knowledge; Advanced knowledge of financial aspects * Strong ...

New

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Senior Service Manager information

See salary details

$28.5K

$97.1K

$182.5K

How much do senior service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior service manager in the United States is $97,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $136,500.00 per year, depending on experience, location, and employer.

What does a senior service manager do?

A Senior Service Manager oversees the delivery of services within an organization, ensuring that customer needs are met efficiently and effectively. They manage service teams, develop and implement service strategies, and work to improve service quality and customer satisfaction. Additionally, they handle escalated issues, analyze service metrics, and collaborate with other departments to enhance the overall service experience. Their role is crucial in maintaining strong client relationships and driving business growth.

How does a senior service manager typically collaborate with cross-functional teams to drive service excellence?

A Senior Service Manager regularly works with teams across departments such as operations, sales, and technical support to ensure consistent delivery of high-quality service. This role often involves coordinating meetings, sharing insights on customer feedback, and aligning service strategies with overall business objectives. By fostering open communication and building strong relationships with other departments, Senior Service Managers help resolve issues swiftly and implement continuous improvements. Successful collaboration is key to enhancing customer satisfaction and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a senior service manager, and why are they important?

To thrive as a Senior Service Manager, you need expertise in service operations, team leadership, and customer relationship management, often supported by a relevant degree and extensive industry experience. Familiarity with IT service management tools (like ServiceNow), project management software, and ITIL certification are commonly required. Outstanding problem-solving skills, emotional intelligence, and the ability to motivate and communicate effectively with diverse teams are vital soft skills. These competencies are crucial for ensuring service excellence, driving team performance, and maintaining high levels of customer satisfaction.

What is the difference between Senior Service Manager vs Service Director?

AspectSenior Service ManagerService Director
ResponsibilitiesOversees service delivery teams, manages client relationships, ensures service qualitySets strategic service goals, manages multiple teams, aligns services with business objectives
CredentialsTypically requires a bachelor's degree, industry certifications (e.g., ITIL), experience in service managementOften requires advanced degrees, extensive experience, and higher-level certifications
Work EnvironmentOperational, client-facing, team managementStrategic planning, leadership, cross-department coordination

The main difference is that a Senior Service Manager focuses on day-to-day service delivery and client satisfaction, while a Service Director has a broader strategic role overseeing multiple service teams and aligning services with company goals.

Do you need a degree to be a senior service manager?

A degree is not strictly required to become a senior service manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, leadership skills, and industry certifications can also be important factors for qualification in this role.

Is a senior service manager a stressful job?

A senior service manager role can be stressful due to responsibilities such as overseeing service delivery, managing client relationships, and leading teams. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced or customer-focused environments.

What skills do you need to be a senior service manager?

A senior service manager needs strong leadership, communication, and problem-solving skills to oversee service teams and ensure customer satisfaction. They should have experience in service operations, project management, and familiarity with industry-specific tools or software. Certifications such as ITIL or PMP can also enhance their effectiveness in managing complex service environments.

What cities are hiring for Senior Service Manager jobs?

Cities with the most Senior Service Manager job openings:

What states have the most Senior Service Manager jobs?

States with the most job openings for Senior Service Manager jobs include:

Senior Service Manager jobs near you
Infographic showing various Senior Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $97,101 per year, or $46.7 per hour.

Sr Service Manager

My Melrose

Austin, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Work where you can shop! We're looking for individuals with a passion for fashion that have what it takes to give our customers an exceptional in-store customer experience that will encourage them to return.
We appreciate the unique strengths and diversity of each individual, which makes us a great place to work and shop. Employees in all positions play a vital role in our business.
As the member of the management team, the Sr. Service Manager has responsibility for ensuring the team delivers excellent customer service while demonstrating a high degree of professionalism. A Sr. Service Manager is a role model and leads by example.

Primary Duties
Assist the Store Manager with the following tasks:
Manage the sales floor.
Keep up visual standards.
Perform opening and closing routines to include opening and closing of store and registers, execution of deposits and receipt of shipment,
Assist in developing associates at all levels.
Assist in building a team that works well together based on the needs of the store.
Follow and execute the direction and goals for the day/shift when associates arrive to work.
Incorporate Loss Prevention and Safety message into daily operations.
 

REQUIREMENTS
Minimum of 6 months of management experience in retail or non-retail.
Retail experience a plus.
Strong interpersonal skills with a positive and engaging attitude.
Ability to train and directing others and developing associates at all levels.
Good organizational skills with attention to detail.
Ability to read and interpret floor plans, safety rules, operating and maintenance instructions.
Ability to perform cash register functions.
Ability to adjust priorities and manage time wisely in a fast-paced environment.
Ability to work a full-time schedule including nights, weekends and holidays as required.
Ability to move/handle/lift store merchandise.
Stylish with a love of fashion.

Benefits
Medical, Dental and Vision Plan
Employee Assistance Program
Life Insurance
Employee Discount
Paid Time Off
401(k) Plan with company match
Referral Program
Monthly Bonus Potential
 

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