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Senior Service Manager Jobs in Georgia (NOW HIRING)

Smurfit Westrock

Senior Service Manager

Smyrna, GA · On-site

$110 - $160/hr

Senior Service Manager, Beverage Packaging Systems | Smyrna, GAThe Opportunity: Reporting to the General Manager, Beverage Packaging Systems (BPSA), the Senior Service Manager is responsible for ...

New

STYL Residential

Sr. Service Manager

Duluth, GA · On-site

$65 - $95/hr

STYL Residential is looking to hire a Sr. Service Manager to apply outstanding leadership and technical skill at our community in Duluth, GA. About Us STYL Residential is a vertically integrated ...

New

STYL Residential

Sr. Service Manager

Duluth, GA · On-site

STYL Residential is looking to hire a Sr. Service Manager to apply outstanding leadership and technical skill at our community in Duluth, GA. About Us STYL Residential is a vertically integrated ...

Westrock

Sr. Mgr, Tech Service Sup

Smyrna, GA · On-site

Senior Service Manager, Beverage Packaging Systems Smyrna, GA The Opportunity: Reporting to the General Manager, Beverage Packaging Systems (BPSA), the Senior Service Manager is responsible for ...

Smurfit Westrock

Sr. Mgr, Tech Service Sup

Smyrna, GA · On-site

Senior Service Manager, Beverage Packaging Systems Smyrna, GA The Opportunity: Reporting to the General Manager, Beverage Packaging Systems (BPSA), the Senior Service Manager is responsible for ...

NextGen Security

Senior Service Technician

Atlanta, GA · On-site

Career Level Experienced (Non-Manager)   Exemption Non-exempt Senior Service Technician What we're looking for:  We are seeking an experienced electronic security service technician to join our ...

ULINE

Senior Customer Service Manager

Braselton, GA · On-site

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Senior Customer Service Manager

Buford, GA · On-site

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Uline

Senior Customer Service Manager

Braselton, GA

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

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Senior Service Manager information

See Georgia salary details

$24.1K

$82K

$154.1K

How much do senior service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior service manager in Georgia is $81,990.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $115,300.00 per year, depending on experience, location, and employer.

What does a senior service manager do?

A Senior Service Manager oversees the delivery of services within an organization, ensuring that customer needs are met efficiently and effectively. They manage service teams, develop and implement service strategies, and work to improve service quality and customer satisfaction. Additionally, they handle escalated issues, analyze service metrics, and collaborate with other departments to enhance the overall service experience. Their role is crucial in maintaining strong client relationships and driving business growth.

How does a senior service manager typically collaborate with cross-functional teams to drive service excellence?

A Senior Service Manager regularly works with teams across departments such as operations, sales, and technical support to ensure consistent delivery of high-quality service. This role often involves coordinating meetings, sharing insights on customer feedback, and aligning service strategies with overall business objectives. By fostering open communication and building strong relationships with other departments, Senior Service Managers help resolve issues swiftly and implement continuous improvements. Successful collaboration is key to enhancing customer satisfaction and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a senior service manager, and why are they important?

To thrive as a Senior Service Manager, you need expertise in service operations, team leadership, and customer relationship management, often supported by a relevant degree and extensive industry experience. Familiarity with IT service management tools (like ServiceNow), project management software, and ITIL certification are commonly required. Outstanding problem-solving skills, emotional intelligence, and the ability to motivate and communicate effectively with diverse teams are vital soft skills. These competencies are crucial for ensuring service excellence, driving team performance, and maintaining high levels of customer satisfaction.

What is the difference between Senior Service Manager vs Service Director?

AspectSenior Service ManagerService Director
ResponsibilitiesOversees service delivery teams, manages client relationships, ensures service qualitySets strategic service goals, manages multiple teams, aligns services with business objectives
CredentialsTypically requires a bachelor's degree, industry certifications (e.g., ITIL), experience in service managementOften requires advanced degrees, extensive experience, and higher-level certifications
Work EnvironmentOperational, client-facing, team managementStrategic planning, leadership, cross-department coordination

The main difference is that a Senior Service Manager focuses on day-to-day service delivery and client satisfaction, while a Service Director has a broader strategic role overseeing multiple service teams and aligning services with company goals.

Do you need a degree to be a senior service manager?

A degree is not strictly required to become a senior service manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, leadership skills, and industry certifications can also be important factors for qualification in this role.

Is a senior service manager a stressful job?

A senior service manager role can be stressful due to responsibilities such as overseeing service delivery, managing client relationships, and leading teams. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced or customer-focused environments.

What skills do you need to be a senior service manager?

A senior service manager needs strong leadership, communication, and problem-solving skills to oversee service teams and ensure customer satisfaction. They should have experience in service operations, project management, and familiarity with industry-specific tools or software. Certifications such as ITIL or PMP can also enhance their effectiveness in managing complex service environments.

What cities in Georgia are hiring for Senior Service Manager jobs?

Cities in Georgia with the most Senior Service Manager job openings:

Senior Service Manager jobs near you
Infographic showing various Senior Service Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $81,990 per year, or $39.4 per hour.

Senior Service Manager

Smurfit Westrock

Smyrna, GA • On-site

$110 - $160/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Smurfit Westrock rating

7.3

Company rating: 7.3 out of 10

Based on 278 frontline employees who took The Breakroom Quiz

60th of 122 rated packaging manufacturers

Job description

Senior Service Manager, Beverage Packaging Systems | Smyrna, GAThe Opportunity:

Reporting to the General Manager, Beverage Packaging Systems (BPSA), the Senior Service Manager is responsible for leading all aftermarket and service operations that support the company's OEM beverage packaging system business across North America (USA and Canada). This role provides strategic and operational leadership for field service, technical support, maintenance programs, technical training, special projects, and spare parts operations to ensure exceptional customer experience throughout the equipment lifecycle.

The Senior Service Manager partners closely with engineering, manufacturing, sales, and project management teams to support business growth, improve equipment performance, and drive aftermarket revenue opportunities. The successful candidate will be a strong leader with a customer-first mindset, excellent communication skills, and proven experience leading geographically dispersed field service teams.

How you will impact Smurfit Westrock:
  • Lead North America's Service Organization, including Service Management, Field Service Technicians, Technical Training, Technical Support, Special Projects, and Spare Parts Operations.
  • Develop and execute service strategies that support the OEM machinery business while delivering exceptional customer satisfaction and long-term customer partnerships.
  • Build, lead, and develop a high-performing field service team focused on safety, responsiveness, technical excellence, and customer success.
  • Establish standardized service processes, KPIs, dashboards, and performance metrics to drive continuous improvement and operational efficiency.
  • Expand and optimize preventive maintenance and service programs across machinery platforms and customer locations.
  • Lead the development and delivery of technical training and certification programs for service technicians and customers.
  • Develop capacity planning models to ensure service resources are aligned with business growth and customer demand.
  • Collaborate with engineering and manufacturing teams to identify opportunities for product improvements, service enhancements, and aftermarket growth.
  • Serve as a key escalation point for customers, ensuring timely resolution of technical and service-related issues while strengthening customer relationships.
  • Drive a culture of accountability, safety, customer focus, teamwork, and continuous improvement across the organization.
What you need to succeed:
  • 10+ years of progressive leadership experience in field service, technical service, aftermarket operations, or industrial equipment support.
  • Strong customer focus with demonstrated success building relationships and delivering high levels of service excellence.
  • Excellent leadership, communication, presentation, and stakeholder management skills.
  • Experience developing service programs, operational processes, and performance metrics.
  • Knowledge of maintenance programs, technical troubleshooting, diagnostics, and equipment reliability.
  • Proficiency with Microsoft Excel, PowerPoint, and business reporting tools.
  • Ability to travel as required to support customers and field service operations.
Preferred Qualifications
  • Bachelor's degree in Engineering, Industrial Technology, Business, or a related field.
  • Experience supporting packaging machinery, automation equipment, or related industrial manufacturing systems.
  • Experience managing multi-year service agreements and preventive maintenance programs.
  • Knowledge of PLCs, HMIs, drives, controls, and automated equipment systems.
  • Experience leading geographically dispersed service organizations across multiple regions.
What Success Looks Like
  • High levels of customer satisfaction and retention.
  • Safe, engaged, and high-performing field service organization.
  • Growth of aftermarket revenue through service programs, spare parts, and upgrade solutions.
  • Standardized service processes and measurable operational KPIs.
What We Offer:
  • Corporate culture based on integrity, respect, accountability, and excellence
  • Comprehensive training with numerous learning and development opportunities
  • Competitive salary reflecting skills, competencies, and potential
  • A career with a global packaging company where sustainability, safety, and inclusion are foundational to how we operate
  • Competitive total rewards package including medical, dental, and vision coverage options starting on your first day
  • Health Savings Account (HSA) with company contributions and flexible spending account (FSA) options
  • 401(k) retirement plan with company match and automatic contributions to support your long-term financial goals
  • Company-paid life insurance and disability coverage for financial protection
  • Mental health support and wellness programs designed to promote overall well-being
  • Generous paid time off, including company holidays, vacation, and paid parental leave
  • Tuition reimbursement and ongoing learning and development opportunities
  • Additional voluntary benefits such as legal services, identity protection, pet insurance, and more

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

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