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Senior Service Manager Jobs in Georgia (NOW HIRING)

ULINE

Senior Customer Service Manager

Braselton, GA · On-site

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Uline

Senior Customer Service Manager

Braselton, GA

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Senior Customer Service Manager

Athens, GA · On-site

$18.50 - $25.50/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Senior Customer Service Manager

Gainesville, GA · On-site

$18 - $24.75/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Senior Customer Service Manager

Jefferson, GA

$17.75 - $24.50/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Elevance Health

Account Service Manager/Sr

Atlanta, GA · On-site

$69K - $103K/yr

Account Service Manager/Sr Account Service Manager Location: This role requires associates to be in-office1 - 2days per week, fostering collaboration and connectivity, while providing flexibility to ...

Atlas Copco

Service Technician

Mcdonough, GA · On-site

$29 - $36/hr

You will report to the Service Manager. • You will perform routine preventive service ... with Senior Service Technicians • You will promote and practice proper safety procedures and ...

Atlas Copco

Service Technician

Mcdonough, GA

$29 - $36/hr

You will report to the Service Manager. • You will perform routine preventive service ... with Senior Service Technicians • You will promote and practice proper safety procedures and ...

Visa

Sr. Service Experience Consultant

Atlanta, GA · On-site

The Sr Consultant provides technical expertise, project management and support to the Visa Commercial Services (VCS) Client Service Delivery team and is responsible for efforts to optimize ...

Atlas Copco

Service Technician

Buford, GA · On-site

$28 - $35/hr

You will report to the Service Manager. * You will perform routine preventive service, troubleshoot ... You will attend training at our Air Academy and train with Senior Service Technicians * You will ...

Visa

Sr. Service Experience Consultant

Atlanta, GA · On-site

The Sr Consultant provides technical expertise, project management and support to the Visa Commercial Services (VCS) Client Service Delivery team and is responsible for efforts to optimize ...

Atlas Copco

Service Technician

Buford, GA · Remote

$28 - $35/hr

You will report to the Service Manager. * You will perform routine preventive service, troubleshoot ... You will attend training at our Air Academy and train with Senior Service Technicians * You will ...

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Showing results 21-40

All JobsService JobsSenior Service Manager JobsSenior Service Manager Jobs in Georgia

Senior Service Manager information

See Georgia salary details

$24.1K

$82K

$154.1K

How much do senior service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior service manager in Georgia is $81,990.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $115,300.00 per year, depending on experience, location, and employer.

What does a senior service manager do?

A Senior Service Manager oversees the delivery of services within an organization, ensuring that customer needs are met efficiently and effectively. They manage service teams, develop and implement service strategies, and work to improve service quality and customer satisfaction. Additionally, they handle escalated issues, analyze service metrics, and collaborate with other departments to enhance the overall service experience. Their role is crucial in maintaining strong client relationships and driving business growth.

How does a senior service manager typically collaborate with cross-functional teams to drive service excellence?

A Senior Service Manager regularly works with teams across departments such as operations, sales, and technical support to ensure consistent delivery of high-quality service. This role often involves coordinating meetings, sharing insights on customer feedback, and aligning service strategies with overall business objectives. By fostering open communication and building strong relationships with other departments, Senior Service Managers help resolve issues swiftly and implement continuous improvements. Successful collaboration is key to enhancing customer satisfaction and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a senior service manager, and why are they important?

To thrive as a Senior Service Manager, you need expertise in service operations, team leadership, and customer relationship management, often supported by a relevant degree and extensive industry experience. Familiarity with IT service management tools (like ServiceNow), project management software, and ITIL certification are commonly required. Outstanding problem-solving skills, emotional intelligence, and the ability to motivate and communicate effectively with diverse teams are vital soft skills. These competencies are crucial for ensuring service excellence, driving team performance, and maintaining high levels of customer satisfaction.

What is the difference between Senior Service Manager vs Service Director?

AspectSenior Service ManagerService Director
ResponsibilitiesOversees service delivery teams, manages client relationships, ensures service qualitySets strategic service goals, manages multiple teams, aligns services with business objectives
CredentialsTypically requires a bachelor's degree, industry certifications (e.g., ITIL), experience in service managementOften requires advanced degrees, extensive experience, and higher-level certifications
Work EnvironmentOperational, client-facing, team managementStrategic planning, leadership, cross-department coordination

The main difference is that a Senior Service Manager focuses on day-to-day service delivery and client satisfaction, while a Service Director has a broader strategic role overseeing multiple service teams and aligning services with company goals.

Do you need a degree to be a senior service manager?

A degree is not strictly required to become a senior service manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, leadership skills, and industry certifications can also be important factors for qualification in this role.

Is a senior service manager a stressful job?

A senior service manager role can be stressful due to responsibilities such as overseeing service delivery, managing client relationships, and leading teams. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced or customer-focused environments.

What skills do you need to be a senior service manager?

A senior service manager needs strong leadership, communication, and problem-solving skills to oversee service teams and ensure customer satisfaction. They should have experience in service operations, project management, and familiarity with industry-specific tools or software. Certifications such as ITIL or PMP can also enhance their effectiveness in managing complex service environments.

What cities in Georgia are hiring for Senior Service Manager jobs?

Cities in Georgia with the most Senior Service Manager job openings:

Senior Service Manager jobs near you
Infographic showing various Senior Service Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $81,990 per year, or $39.4 per hour.

Senior Customer Service Manager

ULINE

Braselton, GA • On-site

$17.50 - $24.25/hr

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Uline rating

8.2

Company rating: 8.2 out of 10

Uline

Based on 113 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 13,172 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 98%

    98% say their health insurance is affordable

    say their health insurance is affordable

  • 81%

    81% say they get enough training

    say they get enough training

Featured by Uline, based on 113 Breakroom Quiz responses from their frontline employees

Job description

Senior Customer Service Manager

Georgia Branch

705 Braselton Industrial Blvd, Braselton, GA 30517

Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer Service Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential.Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Relocation assistance is available for qualified candidates.

Position Responsibilities

  • Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.

  • Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.

  • Review daily and weekly reports to monitor performance metrics and make improvement recommendations.

  • Recruit, retain and motivate staff to ensure the highest levels of customer service.

  • Manage personnel matters including delivering performance reviews and coaching.

Minimum Requirements

  • Bachelor's degree.

  • 5+ years of experience in customer service operations and or management.

  • Demonstrated leadership skills to effectively coach, develop and motivate a high-performing team.

  • Effectively communicate with your team, colleagues, management and across other departments.

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center and beautifully maintained walking trails.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-TK1

#LI-GA001

(#IN-GAMANC)

#ZR-GACS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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