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Senior Service Manager Jobs in Georgia (NOW HIRING)

LHH US

Customer Service Manager

Peachtree City, GA

$80K - $99K/yr

... senior leadership. Key Responsibilities * Lead and develop the Customer Service team, providing ... Serve as a primary customer contact, managing account activity including quotations, purchase ...

LHH US

Customer Service Manager

Peachtree City, GA

$80K - $99K/yr

... senior leadership. Key Responsibilities * Lead and develop the Customer Service team, providing ... Serve as a primary customer contact, managing account activity including quotations, purchase ...

Hikoki

Customer Service Manager

Braselton, GA · On-site

$70 - $100/hr

## Customer Service ManagerBewerbenlocations: Braseltontime type: Vollzeitposted on: Vor 2 Tagen ... SUMMARY:The Sr. Customer Care Manager will be responsible for driving workflow processes and ...

New

KOKI Group

Customer Service Manager

Braselton, GA · On-site

SUMMARY: The Sr. Customer Care Manager will be responsible for driving workflow processes and ... Direct and monitor Customer Service and Service department operations to ensure they are in ...

CYNET SYSTEMS

Senior Service Now Developer

Atlanta, GA · On-site

$68/hr

Perform Service Mapping, Client, and Event Management configurations to improve IT operations. Skills: * ServiceNow platform expertise (development, configuration, integration). * JavaScript and ...

Bergen Logistics

Client Service Manager

Kennesaw, GA

$21 - $23/hr

The Client Service Manager is the main liaison between the clients and the Bergen Logistics ... Prepare reports for senior leaders and clients when needed. * Intercept carrier packages as needed ...

Bergen Logistics

Client Service Manager

Kennesaw, GA · On-site

$21 - $23/hr

The Client Service Manager is the main liaison between the clients and the Bergen Logistics ... Prepare reports for senior leaders and clients when needed. * Intercept carrier packages as needed ...

Danaher

Senior Service Sales Specialist

Atlanta, GA · On-site +1

$109K - $128K/yr

The Senior Inside Sales Representative, Service is responsible for supporting the delivery of ... Deliver revenue and growth targets by managing a pipeline of renewal, conversion, and new service ...

Bergen Logistics

Client Service Manager

Kennesaw, GA · On-site

$21 - $23/hr

The Client Service Manager is the main liaison between the clients and the Bergen Logistics ... Prepare reports for senior leaders and clients when needed. * Intercept carrier packages as needed ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA

With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... Learn more at www.dminc.com DMI, LLC is seeking a Sr. Service Desk Shift Lead to join us. Duties ...

Hanes Companies

Customer Service Manager

Calhoun, GA · On-site

Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless ... Senior Management on shipping challenges and wins. • Work with the credit team to set up new ...

Hanes Companies

Customer Service Manager

Calhoun, GA · On-site

Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless ... Provide regular updates to Senior Management on shipping challenges and wins. * Work with the ...

Hanes Companies

Customer Service Manager

Calhoun, GA · On-site

$50 - $70/hr

Customer Service Manager Leads customer experience for our retail accounts, ensuring seamless ... Provide regular updates to Senior Management on shipping challenges and wins. * Work with the ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA

$141K/yr

With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Sr. Service Desk Shift Lead ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

$141K/yr

With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Sr. Service Desk Shift Lead ...

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Senior Service Manager information

See Georgia salary details

$24.1K

$82K

$154.1K

How much do senior service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior service manager in Georgia is $81,990.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $115,300.00 per year, depending on experience, location, and employer.

What does a senior service manager do?

A Senior Service Manager oversees the delivery of services within an organization, ensuring that customer needs are met efficiently and effectively. They manage service teams, develop and implement service strategies, and work to improve service quality and customer satisfaction. Additionally, they handle escalated issues, analyze service metrics, and collaborate with other departments to enhance the overall service experience. Their role is crucial in maintaining strong client relationships and driving business growth.

How does a senior service manager typically collaborate with cross-functional teams to drive service excellence?

A Senior Service Manager regularly works with teams across departments such as operations, sales, and technical support to ensure consistent delivery of high-quality service. This role often involves coordinating meetings, sharing insights on customer feedback, and aligning service strategies with overall business objectives. By fostering open communication and building strong relationships with other departments, Senior Service Managers help resolve issues swiftly and implement continuous improvements. Successful collaboration is key to enhancing customer satisfaction and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a senior service manager, and why are they important?

To thrive as a Senior Service Manager, you need expertise in service operations, team leadership, and customer relationship management, often supported by a relevant degree and extensive industry experience. Familiarity with IT service management tools (like ServiceNow), project management software, and ITIL certification are commonly required. Outstanding problem-solving skills, emotional intelligence, and the ability to motivate and communicate effectively with diverse teams are vital soft skills. These competencies are crucial for ensuring service excellence, driving team performance, and maintaining high levels of customer satisfaction.

What is the difference between Senior Service Manager vs Service Director?

AspectSenior Service ManagerService Director
ResponsibilitiesOversees service delivery teams, manages client relationships, ensures service qualitySets strategic service goals, manages multiple teams, aligns services with business objectives
CredentialsTypically requires a bachelor's degree, industry certifications (e.g., ITIL), experience in service managementOften requires advanced degrees, extensive experience, and higher-level certifications
Work EnvironmentOperational, client-facing, team managementStrategic planning, leadership, cross-department coordination

The main difference is that a Senior Service Manager focuses on day-to-day service delivery and client satisfaction, while a Service Director has a broader strategic role overseeing multiple service teams and aligning services with company goals.

Do you need a degree to be a senior service manager?

A degree is not strictly required to become a senior service manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, leadership skills, and industry certifications can also be important factors for qualification in this role.

Is a senior service manager a stressful job?

A senior service manager role can be stressful due to responsibilities such as overseeing service delivery, managing client relationships, and leading teams. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced or customer-focused environments.

What skills do you need to be a senior service manager?

A senior service manager needs strong leadership, communication, and problem-solving skills to oversee service teams and ensure customer satisfaction. They should have experience in service operations, project management, and familiarity with industry-specific tools or software. Certifications such as ITIL or PMP can also enhance their effectiveness in managing complex service environments.

What cities in Georgia are hiring for Senior Service Manager jobs?

Cities in Georgia with the most Senior Service Manager job openings:

Senior Service Manager jobs near you
Infographic showing various Senior Service Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $81,990 per year, or $39.4 per hour.

Customer Service Manager

LHH US

Peachtree City, GA

$80K - $99K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

A leading aerospace organization is seeking a Customer Service Manager to lead customer support operations, strengthen key account relationships, and drive service performance across a complex, cross-functional environment. This position will oversee a team of Customer Service Representatives while partnering closely with Sales, Operations, Purchasing, and senior leadership.
Key Responsibilities
  • Lead and develop the Customer Service team, providing coaching, performance management, training, and escalation support to ensure a high level of customer satisfaction.
  • Serve as a primary customer contact, managing account activity including quotations, purchase orders, contracts, issue resolution, customer meetings, and ongoing relationship management.
  • Monitor and report key performance indicators related to delivery, sales, service levels, and account performance while communicating critical issues and trends to senior leadership.
  • Partner with Sales, Purchasing, Operations, and other internal teams to improve order flow, forecasting, customer programs, AOG support, and opportunities for revenue growth within existing accounts.
Qualifications
  • Bachelor's degree with 5+ years of customer service and management experience, preferably within aerospace, manufacturing, aviation, or another complex B2B environment.
  • Proven leadership capabilities with strong decision-making, problem-solving, organizational, and team management skills.
  • Strong written and verbal communication skills with the ability to effectively interact with customers, internal stakeholders, and executive leadership.
  • Proficiency with ERP/MRP systems, Microsoft Excel, and Microsoft Word, with the ability to analyze performance data and prepare customer or management presentations.
Location - Peachtree City, GA - Onsite M-F regular hours
Salary $80K - $99,500 (depending on experience)
Benefits Comprehensive benefits package including medical, dental, vision, retirement savings, paid time off, and additional employee benefits.
APPLY NOW!!
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.
Pay Details: $80,000.00 to $99,500.00 per year
Search managed by: Deanna Murphy
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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About LHH

Sourced by ZipRecruiter

LHH Recruitment Solutions is a division of the Adecco Group, the world's leading HR Solutions provider and the 7th best workplace in the world. We are an industry leader in temporary and permanent recruitment within accounting and finance. We work with premier clients, from small businesses to Global Fortune 500 companies, and we know that every opening is more than a job, and that every candidate is more than a resume. We work closely with candidates to understand their needs and apply our industry expertise to make matches for clients that drive business results. Our ability to dynamically balance your needs with the right Solutions gives clients and candidates the right fit to succeed. We are an evolving organization and take pride in a culture of trust, where we celebrate diversity, equality and inclusion. We always put our people first, drive a growth mindset and foster a collective spirit. We understand that talent and potential come from every section of society, regardless of gender, race, age, or physical ability. At the Adecco Group, we are committed to making the future work for everyone!

Industry

Human resource programs administration

Company size

10,000+ Employees

Headquarters location

Jacksonville, FL, US

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