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Senior Service Manager Jobs in Ohio (NOW HIRING)

Woda Cooper

Senior Service Technician

Chillicothe, OH · On-site

Senior Service Technician Travel Role - Ardmore Crossing, Alston Park, Audubon Crossing, Fox Run ... We manage over 16,000 housing units in 19 states, proudly serving seniors, veterans, and other ...

Sealed Air Corporation

Manage spare parts stock and service tool kits for your designated region. The primary location would be within Hamilton - however interstate travel is required to support the business throughout New ...

Creative Dining Services

Service Manager

Wooster, OH · On-site

$55K - $60K/yr

... service senior living communities, conference centers and K-12 schools and camps to provide a ... management services experience - one that's fun, innovative, and focused on your community. Why?

Huntington

Area Service Manager

Columbus, OH · On-site +1

As a Senior Manager, directs the overall day to day activities and ensures timeliness and accuracy of onboardings within their sites, as well as the completion of customer service requests through ...

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Senior Service Manager information

See Ohio salary details

$27.1K

$92.3K

$173.5K

How much do senior service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior service manager in Ohio is $92,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $129,800.00 per year, depending on experience, location, and employer.

What does a senior service manager do?

A Senior Service Manager oversees the delivery of services within an organization, ensuring that customer needs are met efficiently and effectively. They manage service teams, develop and implement service strategies, and work to improve service quality and customer satisfaction. Additionally, they handle escalated issues, analyze service metrics, and collaborate with other departments to enhance the overall service experience. Their role is crucial in maintaining strong client relationships and driving business growth.

How does a senior service manager typically collaborate with cross-functional teams to drive service excellence?

A Senior Service Manager regularly works with teams across departments such as operations, sales, and technical support to ensure consistent delivery of high-quality service. This role often involves coordinating meetings, sharing insights on customer feedback, and aligning service strategies with overall business objectives. By fostering open communication and building strong relationships with other departments, Senior Service Managers help resolve issues swiftly and implement continuous improvements. Successful collaboration is key to enhancing customer satisfaction and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a senior service manager, and why are they important?

To thrive as a Senior Service Manager, you need expertise in service operations, team leadership, and customer relationship management, often supported by a relevant degree and extensive industry experience. Familiarity with IT service management tools (like ServiceNow), project management software, and ITIL certification are commonly required. Outstanding problem-solving skills, emotional intelligence, and the ability to motivate and communicate effectively with diverse teams are vital soft skills. These competencies are crucial for ensuring service excellence, driving team performance, and maintaining high levels of customer satisfaction.

What is the difference between Senior Service Manager vs Service Director?

AspectSenior Service ManagerService Director
ResponsibilitiesOversees service delivery teams, manages client relationships, ensures service qualitySets strategic service goals, manages multiple teams, aligns services with business objectives
CredentialsTypically requires a bachelor's degree, industry certifications (e.g., ITIL), experience in service managementOften requires advanced degrees, extensive experience, and higher-level certifications
Work EnvironmentOperational, client-facing, team managementStrategic planning, leadership, cross-department coordination

The main difference is that a Senior Service Manager focuses on day-to-day service delivery and client satisfaction, while a Service Director has a broader strategic role overseeing multiple service teams and aligning services with company goals.

Do you need a degree to be a senior service manager?

A degree is not strictly required to become a senior service manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, leadership skills, and industry certifications can also be important factors for qualification in this role.

Is a senior service manager a stressful job?

A senior service manager role can be stressful due to responsibilities such as overseeing service delivery, managing client relationships, and leading teams. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced or customer-focused environments.

What skills do you need to be a senior service manager?

A senior service manager needs strong leadership, communication, and problem-solving skills to oversee service teams and ensure customer satisfaction. They should have experience in service operations, project management, and familiarity with industry-specific tools or software. Certifications such as ITIL or PMP can also enhance their effectiveness in managing complex service environments.

What cities in Ohio are hiring for Senior Service Manager jobs?

Cities in Ohio with the most Senior Service Manager job openings:

Senior Service Manager jobs near you
Infographic showing various Senior Service Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $92,313 per year, or $44.4 per hour.

Senior Service Technician

Air Conditioning Contractors of America

Cincinnati, OH • On-site

Full-time

Re-posted 9 days ago

Job description

The Senior Service Technician reports to the Service Manager, and is responsible for performing a wide range of HVACR servicing jobs for industrial, commercial, and residential customers.
Benefits
  • Paid Training
  • Careers Advancement Opportunities
  • Flexible Scheduling
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests

Customer-based activities involved in this position require an individual who is decisive, tactful, dependable, and who possesses initiative and the ability to communicate well with all customer groups. A Senior Service Technician must be able to accurately diagnose and efficiently accomplish a job to the mutual benefit of the customer and Enervise. Job-related contact can occur with virtually all demographic groups, with the majority of the contacts being with service customers, other Enervise technicians, the Service Manager, Dispatcher and the Parts Runners. Representative duties include:
  • Assisting the Service Manager in the planning, organization, motivation, control and coordination of human and other resources in support of the departmental jobs, assignments, and sales.
  • Leading by example an ad hoc service team in the timely, efficient, and profitable accomplishment of an assigned job or task.
  • Performing special and complex service jobs without assistance, including performing periodic on-call duties, as required.
  • Training Service Department and other Enervise employees on service-related subjects, including call-back prevention, servicing tips, and equipment protocols.
  • Conducting quality control inspections of Enervise service jobs, monitoring the technical progress of newly assigned service employees, including start-up oversight.
  • Conducting point-of-work sales of Indoor Air Quality services, unit components, unit replacements, add-on units, and residential service contracts.
  • Developing lead referrals for Enervise sales staff.
  • Conducting non-service, lead-tech level work in support of the Indoor Air Quality and Installation Departments, as assigned.
  • Assisting the Service Manager with administration, dispatching, and on-site evaluation work.
  • Performing related duties as directed by the Service Manager.

Job Qualifications:
  • High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration.
  • Five or more years of successful and full-time HVACR experience, either as a commercial service or commercial installation technician.
  • Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential, commercial and industrial customers, suppliers, and all Enervise employees.
  • Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in (state).
  • Interest and initiative in maintaining and advancing his/her HVACR skills through a combination of self-study, company training, manufacturers' workshops, and other professional development activities.
  • Current (state) operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Enervise insurance carrier
  • Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts.
  • Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints.

There are many exciting options for a career in HVACR waiting to be explored
If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

Apply