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Senior Service Manager Jobs in Ohio (NOW HIRING)

Danaher

Senior Service Sales Specialist

Columbus, OH · On-site +1

$109K - $128K/yr

The Senior Inside Sales Representative, Service is responsible for supporting the delivery of ... Deliver revenue and growth targets by managing a pipeline of renewal, conversion, and new service ...

Motorola

Technical Service Manager

New Hampshire, OH · On-site +1

$90K - $105K/yr

Generate high-level analytical reports for senior management on service performance, customer satisfaction, and escalation efficiency. * Prepare and present regular reports on service performance and ...

Danaher

Senior Service Sales Specialist

Cincinnati, OH · On-site +1

$109K - $128K/yr

The Senior Inside Sales Representative, Service is responsible for supporting the delivery of ... Deliver revenue and growth targets by managing a pipeline of renewal, conversion, and new service ...

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Showing results 21-40

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Senior Service Manager information

See Ohio salary details

$27.1K

$92.3K

$173.5K

How much do senior service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior service manager in Ohio is $92,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $129,800.00 per year, depending on experience, location, and employer.

What does a senior service manager do?

A Senior Service Manager oversees the delivery of services within an organization, ensuring that customer needs are met efficiently and effectively. They manage service teams, develop and implement service strategies, and work to improve service quality and customer satisfaction. Additionally, they handle escalated issues, analyze service metrics, and collaborate with other departments to enhance the overall service experience. Their role is crucial in maintaining strong client relationships and driving business growth.

How does a senior service manager typically collaborate with cross-functional teams to drive service excellence?

A Senior Service Manager regularly works with teams across departments such as operations, sales, and technical support to ensure consistent delivery of high-quality service. This role often involves coordinating meetings, sharing insights on customer feedback, and aligning service strategies with overall business objectives. By fostering open communication and building strong relationships with other departments, Senior Service Managers help resolve issues swiftly and implement continuous improvements. Successful collaboration is key to enhancing customer satisfaction and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a senior service manager, and why are they important?

To thrive as a Senior Service Manager, you need expertise in service operations, team leadership, and customer relationship management, often supported by a relevant degree and extensive industry experience. Familiarity with IT service management tools (like ServiceNow), project management software, and ITIL certification are commonly required. Outstanding problem-solving skills, emotional intelligence, and the ability to motivate and communicate effectively with diverse teams are vital soft skills. These competencies are crucial for ensuring service excellence, driving team performance, and maintaining high levels of customer satisfaction.

What is the difference between Senior Service Manager vs Service Director?

AspectSenior Service ManagerService Director
ResponsibilitiesOversees service delivery teams, manages client relationships, ensures service qualitySets strategic service goals, manages multiple teams, aligns services with business objectives
CredentialsTypically requires a bachelor's degree, industry certifications (e.g., ITIL), experience in service managementOften requires advanced degrees, extensive experience, and higher-level certifications
Work EnvironmentOperational, client-facing, team managementStrategic planning, leadership, cross-department coordination

The main difference is that a Senior Service Manager focuses on day-to-day service delivery and client satisfaction, while a Service Director has a broader strategic role overseeing multiple service teams and aligning services with company goals.

Do you need a degree to be a senior service manager?

A degree is not strictly required to become a senior service manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, leadership skills, and industry certifications can also be important factors for qualification in this role.

Is a senior service manager a stressful job?

A senior service manager role can be stressful due to responsibilities such as overseeing service delivery, managing client relationships, and leading teams. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced or customer-focused environments.

What skills do you need to be a senior service manager?

A senior service manager needs strong leadership, communication, and problem-solving skills to oversee service teams and ensure customer satisfaction. They should have experience in service operations, project management, and familiarity with industry-specific tools or software. Certifications such as ITIL or PMP can also enhance their effectiveness in managing complex service environments.

What cities in Ohio are hiring for Senior Service Manager jobs?

Cities in Ohio with the most Senior Service Manager job openings:

Senior Service Manager jobs near you
Infographic showing various Senior Service Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $92,313 per year, or $44.4 per hour.

Regional Food Service Manager

Confidence Management Systems

Canton, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Now Hiring: Regional Food Service Manager

Lead. Inspire. Make a Difference.

Are you a passionate food service leader with experience in healthcare or long-term care? We are looking for an experienced Regional Food Service Manager to oversee dining operations across multiple facilities, ensuring exceptional food quality, regulatory compliance, and outstanding resident satisfaction.
Position Summary

The Regional Food Service Manager provides leadership, support, and operational oversight to multiple food service departments. This role partners with Food Service Directors and facility leadership to drive excellence in culinary operations, regulatory compliance, financial performance, and team development.

Join Our Team

If you are a motivated leader who enjoys improving operations, developing teams, and making a positive impact on the lives of residents, we would love to hear from you.
Apply today and help shape the future of dining excellence in senior care.

  • Provide operational support and leadership to multiple healthcare facilities.
  • Mentor and develop Food Service Directors and department teams.
  • Ensure compliance with state, federal, and company regulations, including sanitation and food safety standards.
  • Monitor food quality, resident satisfaction, and service excellence.
  • Manage food and labor costs while meeting budget goals.
  • Conduct facility audits and implement corrective action plans.
  • Assist with recruiting, onboarding, and training new Food Service Directors.
  • Promote a culture of teamwork, accountability, and continuous improvement.

  • Minimum 3-5 years of food service management experience, preferably in healthcare or long-term care.
  • Multi-site management experience preferred.
  • Strong knowledge of healthcare, food service regulations, and sanitation standards.
  • Excellent leadership, coaching, and communication skills.
  • Ability to travel regularly throughout the assigned region.
  • Proficiency with Microsoft Office and food service management systems.
  • ServSafe Certification preferred.

  • Comprehensive health, dental, and vision benefits
  • Paid time off.
  • 401(k) 
  • Company vehicle allowance
  • Cell Phone Allowance
  • Travel Reimbursement
  • Laptop

Apply