ZipRecruiter

Log In

1

Senior Service Manager Jobs in Ohio (NOW HIRING)

My 5 Star Trucking

Technical Service Manager

Brunswick, OH · On-site

$102K - $102K/yr

Technical Service Manager Location: Scene 75 Brunswick, OH Position Type: Full Time Salary Company ... Work with senior leaders to develop training programs * Assist with POS systems, projectors, and ...

Malibu Jack's

Technical Service Manager

Strongsville, OH · On-site

$60 - $90/hr

Technical Service Manager Location: Scene 75 Brunswick, OH Position Type: Full Time Salary Company ... Work with senior leaders to develop training programs * Assist with POS systems, projectors, and ...

New

Subway

Food Service Manager in Training

Northwood, OH · On-site

$21/hr

Identify areas for operational improvement and work with senior management to implement solutions. * Collect and analyze customer feedback to improve service, food quality, and overall operations ...

Subway

Food Service Manager in Training

Beachwood, OH · On-site

$20/hr

Identify areas for operational improvement and work with senior management to implement solutions. * Collect and analyze customer feedback to improve service, food quality, and overall operations ...

previous page

Showing results 41-60

All JobsService JobsSenior Service Manager JobsSenior Service Manager Jobs in Ohio

Senior Service Manager information

See Ohio salary details

$27.1K

$92.3K

$173.5K

How much do senior service manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior service manager in Ohio is $92,313.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,600.00 and $129,800.00 per year, depending on experience, location, and employer.

What does a senior service manager do?

A Senior Service Manager oversees the delivery of services within an organization, ensuring that customer needs are met efficiently and effectively. They manage service teams, develop and implement service strategies, and work to improve service quality and customer satisfaction. Additionally, they handle escalated issues, analyze service metrics, and collaborate with other departments to enhance the overall service experience. Their role is crucial in maintaining strong client relationships and driving business growth.

How does a senior service manager typically collaborate with cross-functional teams to drive service excellence?

A Senior Service Manager regularly works with teams across departments such as operations, sales, and technical support to ensure consistent delivery of high-quality service. This role often involves coordinating meetings, sharing insights on customer feedback, and aligning service strategies with overall business objectives. By fostering open communication and building strong relationships with other departments, Senior Service Managers help resolve issues swiftly and implement continuous improvements. Successful collaboration is key to enhancing customer satisfaction and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a senior service manager, and why are they important?

To thrive as a Senior Service Manager, you need expertise in service operations, team leadership, and customer relationship management, often supported by a relevant degree and extensive industry experience. Familiarity with IT service management tools (like ServiceNow), project management software, and ITIL certification are commonly required. Outstanding problem-solving skills, emotional intelligence, and the ability to motivate and communicate effectively with diverse teams are vital soft skills. These competencies are crucial for ensuring service excellence, driving team performance, and maintaining high levels of customer satisfaction.

What is the difference between Senior Service Manager vs Service Director?

AspectSenior Service ManagerService Director
ResponsibilitiesOversees service delivery teams, manages client relationships, ensures service qualitySets strategic service goals, manages multiple teams, aligns services with business objectives
CredentialsTypically requires a bachelor's degree, industry certifications (e.g., ITIL), experience in service managementOften requires advanced degrees, extensive experience, and higher-level certifications
Work EnvironmentOperational, client-facing, team managementStrategic planning, leadership, cross-department coordination

The main difference is that a Senior Service Manager focuses on day-to-day service delivery and client satisfaction, while a Service Director has a broader strategic role overseeing multiple service teams and aligning services with company goals.

Do you need a degree to be a senior service manager?

A degree is not strictly required to become a senior service manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, leadership skills, and industry certifications can also be important factors for qualification in this role.

Is a senior service manager a stressful job?

A senior service manager role can be stressful due to responsibilities such as overseeing service delivery, managing client relationships, and leading teams. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced or customer-focused environments.

What skills do you need to be a senior service manager?

A senior service manager needs strong leadership, communication, and problem-solving skills to oversee service teams and ensure customer satisfaction. They should have experience in service operations, project management, and familiarity with industry-specific tools or software. Certifications such as ITIL or PMP can also enhance their effectiveness in managing complex service environments.

What cities in Ohio are hiring for Senior Service Manager jobs?

Cities in Ohio with the most Senior Service Manager job openings:

Senior Service Manager jobs near you
Infographic showing various Senior Service Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $92,313 per year, or $44.4 per hour.

Technical Service Manager

Five Star Parks and Attractions

Brunswick, OH • On-site

$102K - $102K/yr

Full-time

Re-posted 18 days ago

Job description

Technical Service Manager
Location: Scene 75 Brunswick, OH
Position Type: Full Time Salary
Company Overview:
Welcome to Five Star Parks & Attractions, where work is fun, growth is real, and every day makes an impact.
Five Star isn't just a rating or a name; we're a team of people who love creating unforgettable moments. As a leader in the amusement and hospitality industry, Five Star Parks & Attractions brings energy to both indoor and outdoor family entertainment centers across the country. From the first smile at the front door to the last high-five of the day, we're all about delivering experiences families, friends, and coworkers remember long after they leave.
As the largest privately owned operator of family entertainment centers in the U.S., we offer more than a job, we offer a place to belong. Whether you're starting your very first job, looking for a flexible role, or building a long-term career, there's a spot for you here.
Safety, trust, and a service mindset guide everything we do. We treat our guests like friends and our team members like family, creating a welcoming, inclusive environment where everyone's contribution matters. We believe in empathy, teamwork, and opening doors to new possibilities, on the floor, behind the scenes, and beyond.
If you're service-minded, motivated, and ready to be part of something fun and meaningful, we'd love to meet you. Join Five Star Parks & Attractions and help us deliver safe, clean, unforgettable fun to the communities we serve every single day
Job Summary:
The Technical Service Manager will oversee technology and maintenance at the park. They will be a self starter who has experience with electro-mechanical, equipment maintenance, and troubleshooting. Successful candidates will be talented individuals who are lifelong learners and fantastic problem solvers. The right member of our team will have not only technical aptitude, but also be someone with exemplary customer service to make sure every guest leaves happy.
What will you be doing?
  • Supervise Maintenance Techs to ensure assigned tasks are effectively addressed
  • Meet regularly with staff to provide supervision and ensure open communication
  • Ensure compliance with state, federal, and other regulatory agencies
  • Provide continuous training and development of the tech and maintenance team
  • Determine schedules for maintenance staff to ensure appropriate coverage and to expedite work.
  • Oversee, clean, and be responsible for multiple attractions including Coasters, Virtual Reality Systems, Laser Tag, Simulators, and more.
  • Order all parts following budgets
  • Assist techs on major escalated issues
  • Work with senior leaders to develop training programs
  • Assist with POS systems, projectors, and other building equipment
  • Ensures daily preventative maintenance and repairs are completed
  • Maintain PM logs for all attractions and keep them up to date
  • Responsible for all building maintenance and contractors needed to repair
  • Maintain a safety-focused attitude at all times
  • Assist with documenting fire and disaster drills in accordance with regulatory requirements
  • Ensure implementation of corrective action needed as a result of internal or external safety inspections
  • Inspect storage rooms, work rooms, utility/janitorial closets, etc., for upkeep and supply control
  • Follow all processes involving maintenance including but not limited to safety and OSHA, maintenance procedures, logging, and reporting
  • Assist with parts/tools inventory and purchasing for stores
  • Maintaining payout structure at all locations (25%) as well as assist troubleshooting with Embed and Center Edge POS system
  • Ensure that maintenance personnel always follow established safety regulations in the use of equipment and supplies
  • Ensure that all personnel wear and/or use safety equipment and supplies (e.g., back brace, mechanical lifts, etc.) when lifting or moving heavy objects
  • Ensure that supplies, equipment, etc., are maintained to provide a safe and comfortable environment
  • Assist with obtaining/maintaining material safety data sheets (SDS) for hazardous chemicals in the maintenance department
  • Ensure that containers of hazardous chemicals in the department are properly labeled and stored
  • Perform other duties as assigned
  • Familiar with Embed system and Center Edge POS software a plus

Education:
  • High school or equivalent education required

Qualifications:
  • Must be 21 years or older
  • Must have, as minimum, one (1) year experience in a supervisory capacity, in a maintenance related position.

Requirements:
  • Must maintain a neat, clean, and well-groomed appearance standards
  • Highly organized and strong work ethic
  • Must be able and willing to stand or walk for up to 10-hour shifts

Five Star Park & Attractions is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
We actively promote diversity and inclusion within our workplace and encourage candidates of all backgrounds to apply.
Notice of E-verify participation
APPLY NOW!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply