ZipRecruiter

Log In

1

Senior Service Manager Jobs in Minnesota (NOW HIRING)

Woda Cooper

Senior Service Technician

Brooklyn Park, MN · On-site

Senior Service Technician Travel Role - Sandgrass Pointe, Brooklyn, MN as well as travel to IL & WI ... We manage over 14,000 housing units in 16 states, proudly serving seniors, veterans, and other ...

Telle Tire & Auto Service Inc

Service Manager

Shakopee, MN · On-site

$70 - $85/hr

Prepare reports on service department performance, customer feedback, and maintenance activities for senior management. * Train and develop service staff to enhance technical skills and customer ...

New

Heartlandtireandauto

Service Manager

Shakopee, MN · On-site

$70 - $85/hr

Prepare reports on service department performance, customer feedback, and maintenance activities for senior management. * Train and develop service staff to enhance technical skills and customer ...

New

Superior Fleet Solutions

Service Manager

Bemidji, MN · On-site

$35K - $84K/yr

The Service Manager is responsible for supervising and coordinating the activities of service ... by senior management. EDUCATION & TRAINING * High school diploma or GED equivalent; bachelor ...

New

Huntington

Area Service Manager

Minnetonka, MN · On-site +1

As a Senior Manager, directs the overall day to day activities and ensures timeliness and accuracy of onboardings within their sites, as well as the completion of customer service requests through ...

Danaher

Senior Service Sales Specialist

Minneapolis, MN · On-site +1

$109K - $128K/yr

The Senior Inside Sales Representative, Service is responsible for supporting the delivery of ... Deliver revenue and growth targets by managing a pipeline of renewal, conversion, and new service ...

Motorola

$90K - $105K/yr

Generate high-level analytical reports for senior management on service performance, customer satisfaction, and escalation efficiency. * Prepare and present regular reports on service performance and ...

Unifirst

Market Service Manager - UniFirst

Eagan, MN · On-site

Many of our Senior Executives worked Market Service Managers as they progressed within their careers at UniFirst. Culture: Our family culture is what makes UniFirst an organization that stands out ...

Posted today

next page

Showing results 1-20

All JobsService JobsSenior Service Manager JobsSenior Service Manager Jobs in Minnesota

Senior Service Manager information

See Minnesota salary details

$27.9K

$95.1K

$178.7K

How much do senior service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior service manager in Minnesota is $95,102.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $133,700.00 per year, depending on experience, location, and employer.

What does a senior service manager do?

A Senior Service Manager oversees the delivery of services within an organization, ensuring that customer needs are met efficiently and effectively. They manage service teams, develop and implement service strategies, and work to improve service quality and customer satisfaction. Additionally, they handle escalated issues, analyze service metrics, and collaborate with other departments to enhance the overall service experience. Their role is crucial in maintaining strong client relationships and driving business growth.

How does a senior service manager typically collaborate with cross-functional teams to drive service excellence?

A Senior Service Manager regularly works with teams across departments such as operations, sales, and technical support to ensure consistent delivery of high-quality service. This role often involves coordinating meetings, sharing insights on customer feedback, and aligning service strategies with overall business objectives. By fostering open communication and building strong relationships with other departments, Senior Service Managers help resolve issues swiftly and implement continuous improvements. Successful collaboration is key to enhancing customer satisfaction and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a senior service manager, and why are they important?

To thrive as a Senior Service Manager, you need expertise in service operations, team leadership, and customer relationship management, often supported by a relevant degree and extensive industry experience. Familiarity with IT service management tools (like ServiceNow), project management software, and ITIL certification are commonly required. Outstanding problem-solving skills, emotional intelligence, and the ability to motivate and communicate effectively with diverse teams are vital soft skills. These competencies are crucial for ensuring service excellence, driving team performance, and maintaining high levels of customer satisfaction.

What is the difference between Senior Service Manager vs Service Director?

AspectSenior Service ManagerService Director
ResponsibilitiesOversees service delivery teams, manages client relationships, ensures service qualitySets strategic service goals, manages multiple teams, aligns services with business objectives
CredentialsTypically requires a bachelor's degree, industry certifications (e.g., ITIL), experience in service managementOften requires advanced degrees, extensive experience, and higher-level certifications
Work EnvironmentOperational, client-facing, team managementStrategic planning, leadership, cross-department coordination

The main difference is that a Senior Service Manager focuses on day-to-day service delivery and client satisfaction, while a Service Director has a broader strategic role overseeing multiple service teams and aligning services with company goals.

Do you need a degree to be a senior service manager?

A degree is not strictly required to become a senior service manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, leadership skills, and industry certifications can also be important factors for qualification in this role.

Is a senior service manager a stressful job?

A senior service manager role can be stressful due to responsibilities such as overseeing service delivery, managing client relationships, and leading teams. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced or customer-focused environments.

What skills do you need to be a senior service manager?

A senior service manager needs strong leadership, communication, and problem-solving skills to oversee service teams and ensure customer satisfaction. They should have experience in service operations, project management, and familiarity with industry-specific tools or software. Certifications such as ITIL or PMP can also enhance their effectiveness in managing complex service environments.

What cities in Minnesota are hiring for Senior Service Manager jobs?

Cities in Minnesota with the most Senior Service Manager job openings:

Senior Service Manager jobs near you
Infographic showing various Senior Service Manager job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $95,102 per year, or $45.7 per hour.

Senior Service Account Manager

The Jamar Company

Duluth, MN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

The Jamar Company is a solution-focused specialty services provider with a strong regional presence and national reach. We deliver dependable, industry-leading results through innovation, safety, and field leadership. Our diverse and passionate team thrives on collaboration, values relationships, and is committed to making a positive impact. We are driven by growth, excellence, and the belief that the best ideas come from diverse perspectives.
Senior Relationship Strategist - Mentor, Innovate, Deliver
As a Senior Service Account Manager, you will take charge of our most important client relationships-ensuring the consistent delivery of high-quality services and driving client satisfaction and retention. In this leadership role, you will mentor and guide account managers, providing the support and professional development they need to excel and optimize team performance.
You will collaborate closely with internal stakeholders to align service offerings with client needs, resolve escalated issues, and uncover opportunities for growth-whether through expanding current accounts, developing new relationships, or driving overall business development.
If you are a strategic thinker with a passion for leadership, client success, and growth, this is your chance to make a big impact.
Essential Duties & Responsibilities:
To successfully perform this role, an individual must be able to carry out each essential duty satisfactorily. The requirements outlined below represent the knowledge, skills, and abilities necessary for the position. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.
  • Engage directly with clients to understand their goals and objectives, serving as the primary liaison between customers and internal teams for seamless communication and collaboration. Regularly assess satisfaction levels and uncover opportunities for added value.
  • Partner with clients to develop long-term facilities plans, ensuring work is scheduled, executed, and completed flawlessly.
  • Design and execute strategic account plans to strengthen relationships with large, complex accounts-driving growth through both customer acquisition and retention strategies.
  • Identify and capitalize on opportunities for account expansion, including upselling and cross-selling additional services.
  • Collaborate across internal teams to align service delivery with client needs and organizational priorities.
  • Manage day-to-day preventive maintenance programs, service contracts, and requests for potential work with precision and efficiency.
  • Resolve complex client challenges involving multiple stakeholders or technical issues, working closely with internal departments to deliver timely solutions and maintain a positive customer experience.
  • Mentor and develop team members through technical training, customer service coaching, and pursuit strategies; assist with preparation for client interactions and attend meetings as needed.
  • Monitor and analyze financial performance metrics for client accounts, identifying areas for improvement and growth.
  • Conduct deep market and competitor analyses to inform strategic decisions and implement improvement initiatives.
  • Stay ahead of industry trends and market shifts to provide clients with actionable insights and recommendations.
  • Perform other duties as assigned.

Required Education & Experience
  • More than 5 years of experience in account management or client services within HVAC, Mechanical, Architectural, or related industries, including at least 2 years in a leadership or supervisory capacity.
  • Demonstrated ability to mentor and develop team members, fostering growth and performance excellence.
  • Proven customer service experience managing high-impact accounts and navigating complex client relationships.
  • Consistently maintain professionalism, organization, and attention to detail-positioning yourself as a trusted advisor to clients.
  • Exceptional communication, negotiation, and interpersonal skills, paired with strong problem-solving and conflict resolution capabilities.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experienced with CRM platforms and other tools for managing client accounts.

Other Details:
  • This position will support the Duluth, MN territory and surrounding areas.
  • This position requires frequent travel, approximately 50%, to local and regional job sites.
  • Must possess and maintain a valid driver's license in accordance with company's driving policy.
  • All offers of employment are expressly contingent upon the satisfactory completion, in accordance with Company policy, of a pre-employment drug screening and background check.

What Sets Us Apart:
Safety - You are part of a team that practices safety first in all we do.
Innovative Culture - Where all ideas are valued and new concepts are encouraged, ensuring continuous growth and out-of-the-box thinking.
Onboarding - Coordinated support to ensure integration into the company, complete understanding of role and team members,
Collaborative Environment - Join a collaborative workspace where support and open communication are the foundation, leading to stronger relationships and teams.
Continuous Learning - Access to resources and opportunities for day-to-day learning, and professional development
Community Engagement - We encourage and support community involvement and volunteer work, providing opportunities to give back and make a positive impact in their communities
Impact - Be a part of a company that makes a difference, both the in market and in the community.
Compensation & Benefits:
  • The expected annual compensation range for this position is $83,000-$124,400. Compensation offered to the selected candidate will vary depending on relevant knowledge, skills, training, experience, and market conditions.
  • This position is eligible for profit sharing based on company performance in addition to other benefits that support the total well-being of you and your family. Some benefits include:
    • Comprehensive Health Coverage: Medical, Dental, & Vision Options
    • Employer-Paid Coverage: Group Term Life, Short & Long-Term Disability Coverage
    • 401K with Employer Match
    • Discounted Company Stock (Employee Stock Purchase Plan)
    • Profit Sharing
    • Generous Paid Time Off & Paid Holidays
    • Employee Referral Bonus Program
    • Robust Training/Development & Professional Growth Opportunities
    • Exclusive Discounts: Access to Perks Marketplace Discount Program
    • Company Engagement, and More

Disclaimer: The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required for this classification. All personnel may be required to perform duties outside of their typical responsibilities on occasion as needed.
This position is not eligible for sponsorship.
The Jamar Company does not set fixed deadlines for applications to open positions.
The Jamar Company is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you are a person with a disability and need assistance with the application process, or if you're experiencing difficulty using our website to apply for a position, please reach out to our Human Resources department at careers@jamarcompany.us
Equal Opportunity Employer, including individuals with disabilities and veterans.
If you'd like more information on your EEO rights under the law, please click here.

Apply