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Senior Service Manager Jobs (NOW HIRING)

Palma NYC

Senior Service Manager

Manhattan, NY · On-site

$76K - $82K/yr

We are seeking an experienced Senior Service Manager to lead our front-of-house operations with intention, consistency, and a strong sense of ownership. This role is ideal for a hospitality ...

Asda

IT Senior Service Manager

House, NM · Hybrid

Job Title IT Senior Service Manager Location Asda House Employment Type Full time Contract Type Permanent Hours per Week 37.5 Salary Competitive Salary plus benefits Category IT Operations Closing ...

New

My Melrose

Sr Service Manager

Fort Worth, TX · On-site

Assists in supervision and management of store operations while contributing to the store's performance objectives through sales, customer service, merchandise presentation, human resources and loss ...

Peabody Properties, Inc.

Senior Service Manager

Boston, MA · On-site

$48 - $50/hr

Peabody Properties is seeking a Senior Maintenance Supervisor (Senior Service Manager) to lead its team of maintenance professionals in Boston Area. The Senior Maintenance Supervisor's role requires ...

Peabody Properties, Inc.

Senior Service Manager

Boston, MA · On-site

$66 - $69/hr

Peabody Properties is seeking a Senior Maintenance Supervisor (Senior Service Manager) to lead its team of maintenance professionals in BostonArea. The Senior Maintenance Supervisor's role requires ...

Peabody Properties, Inc.

Senior Service Manager

Boston, MA · On-site

$48 - $50/hr

Peabody Properties is seeking a Senior Maintenance Supervisor (Senior Service Manager) to lead its team of maintenance professionals in Boston Area. The Senior Maintenance Supervisor's role requires ...

CAC

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AUTOMOTIVE SENIOR SERVICE ADVISOR / ASSISTANT SERVICE MANAGER

San Mateo, CA · On-site

$60K - $75K/yr (+ commission)

If you're currently a Senior Service Advisor, Assistant Service Manager, or a high-performing Service Advisor who feels ready for more, we want to hear from you. COMPENSATION & BENEFITS * $60,000-$75 ...

New

Westrock

Sr. Mgr, Tech Service Sup

Smyrna, GA · On-site

Senior Service Manager, Beverage Packaging Systems Smyrna, GA The Opportunity: Reporting to the General Manager, Beverage Packaging Systems (BPSA), the Senior Service Manager is responsible for ...

Smurfit Westrock

Sr. Mgr, Tech Service Sup

Smyrna, GA · On-site

Senior Service Manager, Beverage Packaging Systems Smyrna, GA The Opportunity: Reporting to the General Manager, Beverage Packaging Systems (BPSA), the Senior Service Manager is responsible for ...

My Melrose

Sr Service Manager

Eagle Pass, TX · On-site

POSITION SUMMARY Assists in supervision and management of store operations while contributing to the store's performance objectives through sales, customer service, merchandise presentation, human ...

My Melrose

Sr Service Manager

Eagle Pass, TX · On-site

POSITION SUMMARY Assists in supervision and management of store operations while contributing to the store's performance objectives through sales, customer service, merchandise presentation, human ...

River Oaks Chrysler Jeep Dodge Ram

IL · On-site

$70 - $100/hr

The Ed Napleton Automotive Group is looking for our next Senior Service Advisor/Assistant Service Manager, Located at River Oaks Chrysler Dodge Jeep RAM, the Senior Service Advisor is a critical role ...

New

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Senior Service Manager information

See salary details

$28.5K

$97.1K

$182.5K

How much do senior service manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior service manager in the United States is $97,101.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $136,500.00 per year, depending on experience, location, and employer.

What does a senior service manager do?

A Senior Service Manager oversees the delivery of services within an organization, ensuring that customer needs are met efficiently and effectively. They manage service teams, develop and implement service strategies, and work to improve service quality and customer satisfaction. Additionally, they handle escalated issues, analyze service metrics, and collaborate with other departments to enhance the overall service experience. Their role is crucial in maintaining strong client relationships and driving business growth.

How does a senior service manager typically collaborate with cross-functional teams to drive service excellence?

A Senior Service Manager regularly works with teams across departments such as operations, sales, and technical support to ensure consistent delivery of high-quality service. This role often involves coordinating meetings, sharing insights on customer feedback, and aligning service strategies with overall business objectives. By fostering open communication and building strong relationships with other departments, Senior Service Managers help resolve issues swiftly and implement continuous improvements. Successful collaboration is key to enhancing customer satisfaction and achieving organizational goals.

What are the key skills and qualifications needed to thrive as a senior service manager, and why are they important?

To thrive as a Senior Service Manager, you need expertise in service operations, team leadership, and customer relationship management, often supported by a relevant degree and extensive industry experience. Familiarity with IT service management tools (like ServiceNow), project management software, and ITIL certification are commonly required. Outstanding problem-solving skills, emotional intelligence, and the ability to motivate and communicate effectively with diverse teams are vital soft skills. These competencies are crucial for ensuring service excellence, driving team performance, and maintaining high levels of customer satisfaction.

What is the difference between Senior Service Manager vs Service Director?

AspectSenior Service ManagerService Director
ResponsibilitiesOversees service delivery teams, manages client relationships, ensures service qualitySets strategic service goals, manages multiple teams, aligns services with business objectives
CredentialsTypically requires a bachelor's degree, industry certifications (e.g., ITIL), experience in service managementOften requires advanced degrees, extensive experience, and higher-level certifications
Work EnvironmentOperational, client-facing, team managementStrategic planning, leadership, cross-department coordination

The main difference is that a Senior Service Manager focuses on day-to-day service delivery and client satisfaction, while a Service Director has a broader strategic role overseeing multiple service teams and aligning services with company goals.

Do you need a degree to be a senior service manager?

A degree is not strictly required to become a senior service manager, but many employers prefer candidates with a bachelor's degree in business, management, or a related field. Relevant experience, leadership skills, and industry certifications can also be important factors for qualification in this role.

Is a senior service manager a stressful job?

A senior service manager role can be stressful due to responsibilities such as overseeing service delivery, managing client relationships, and leading teams. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced or customer-focused environments.

What skills do you need to be a senior service manager?

A senior service manager needs strong leadership, communication, and problem-solving skills to oversee service teams and ensure customer satisfaction. They should have experience in service operations, project management, and familiarity with industry-specific tools or software. Certifications such as ITIL or PMP can also enhance their effectiveness in managing complex service environments.

What cities are hiring for Senior Service Manager jobs?

Cities with the most Senior Service Manager job openings:

What states have the most Senior Service Manager jobs?

States with the most job openings for Senior Service Manager jobs include:

Senior Service Manager jobs near you
Infographic showing various Senior Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $97,101 per year, or $46.7 per hour.

Senior Service Manager

Palma NYC

Manhattan, NY • On-site

$76K - $82K/yr

Full-time

Medical, Dental, Vision

Re-posted 9 days ago

Job description

Job Title: Senior Service ManagerLocation: West Village, New York CityEmployment Type: Full-TimeAbout the Role:We are a refined, Italian restaurant in the West Village rooted in warm hospitality, thoughtful service, and a deep respect for tradition. We are seeking an experienced Senior Service Manager to lead our front-of-house operations with intention, consistency, and a strong sense of ownership. This role is ideal for a hospitality professional who thrives in a high-touch, detail-oriented environment and is passionate about cultivating both guest experience and team excellence.Key Responsibilities:Oversee and elevate all daily front-of-house operations, ensuring seamless, polished service at every touchpointLead, coach, and inspire the FOH team, setting clear expectations and holding accountability for performance and standardsOwn staff scheduling, ensuring proper coverage, strategic labor management, and alignment with business needsDrive hiring, training, and ongoing development of service staff, fostering a culture of professionalism and growthMaintain an active presence on the floor during service, anticipating guest needs and resolving issues with discretion and careOversee the execution of private events and special occasions, ensuring a cohesive and elevated guest experiencePartner with ownership and leadership on service standards, operational improvements, and guest feedback initiativesEnsure compliance with all health, safety, and labor regulationsCollaborate cross-functionally with kitchen and events teams to ensure alignment and executionQualifications:3–5+ years of progressive front-of-house management experience in a full-service, high-standard restaurantProven leadership ability with a track record of developing strong teamsExperience with scheduling, labor management, and staffing strategyStrong operational awareness with an eye for detail and consistencyConfident, composed, and solutions-driven under pressureExperience with reservation and POS systems (Open table, Salido or similar)Availability to work nights, weekends, and holidaysCompensation & Benefits:Salary: $76,000 – $82,000 (commensurate with experience)Health, dental, and vision insurancePaid time off401(k) and commuter benefitsPerformance-based bonus potentialDining discountsEqual Opportunity Employer:We are committed to fostering an inclusive workplace and are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any protected status.