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Senior Remote Customer Service Rep Jobs in Addison, IL

System One

Customer Service Representative

Cary, IL · Remote

$22/hr

Customer Service Representative Location: Cary, IL Type: Contract Compensation: $22/hr Work Model ... Hybrid - onsite and remote Hours: 9:30am - 6pm CST Responsibilities * Provide customer services ...

System One

Customer Service Representative

Cary, IL · Remote

$22/hr

Customer Service Representative Location: Cary, IL Type: Contract Compensation: $22/hr Work Model ... Hybrid - onsite and remote Hours: 9:30am - 6pm CST Responsibilities * Provide customer services ...

System One

Customer Service Representative

Cary, IL · Remote

$22/hr

Customer Service Representative Location: Cary, IL Type: Contract Compensation: $22/hr Work Model ... Hybrid - onsite and remote Hours: 9:30am - 6pm CST Responsibilities * Provide customer services ...

Staples, Inc.

Customer Service Representative

Schaumburg, IL · On-site +1

$15.75 - $21.25/hr

... flexibility for remote work on Fridays. Staples is business to business. You're what binds us ... Ability to interface at customer's most senior levels. * Strong ability to develop and deliver ...

Staples, Inc.

Customer Service Representative

Aurora, IL · On-site +1

$15.50 - $21/hr

... flexibility for remote work on Fridays. Staples is business to business. You're what binds us ... Ability to interface at customer's most senior levels. * Strong ability to develop and deliver ...

Staples, Inc.

Customer Service Representative

Lincolnshire, IL · On-site +1

$16.75 - $23/hr

... flexibility for remote work on Fridays. Staples is business to business. You're what binds us ... Ability to interface at customer's most senior levels. * Strong ability to develop and deliver ...

Staples, Inc.

Customer Service Representative

Naperville, IL · On-site +1

$16 - $21.75/hr

... flexibility for remote work on Fridays. Staples is business to business. You're what binds us ... Ability to interface at customer's most senior levels. * Strong ability to develop and deliver ...

Staples, Inc.

Customer Service Representative

Schaumburg, IL · On-site +1

$15.75 - $21.25/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Representative to help grow relationships with existing and prospective customer locations ...

Staples, Inc.

Customer Service Representative

Schaumburg, IL · On-site +1

$15.75 - $21.25/hr

This position is a minimum of 4 days in office with flexibility for remote work on Fridays. Join a ... Representative to help grow relationships with existing and prospective customer locations ...

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All JobsCustomer Service Rep JobsSenior Remote Customer Service Rep JobsSenior Remote Customer Service Rep Jobs in Addison, IL

Senior Remote Customer Service Rep information

See Addison, IL salary details

$12

$23

$35

How much do senior remote customer service rep jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for senior remote customer service rep in Addison, IL is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.53 per hour, depending on experience, location, and employer.

What does a senior remote customer service rep do?

A Senior Remote Customer Service Representative handles customer inquiries, resolves complex issues, and provides support via phone, email, or chat—all from a remote location. They often assist with escalated cases, mentor newer team members, and help ensure high levels of customer satisfaction. This role requires advanced communication skills, problem-solving abilities, and experience with customer service platforms. Senior reps may also contribute to process improvements and training initiatives within their team.

What are the key skills and qualifications needed to thrive as a senior remote customer service rep, and why are they important?

To thrive as a Senior Remote Customer Service Rep, you need advanced problem-solving abilities, strong communication skills, and several years of customer service experience, often supported by a high school diploma or higher. Familiarity with CRM software such as Salesforce or Zendesk, along with proficiency in remote collaboration tools like Slack or Zoom, is typically required. Exceptional empathy, patience, and time management skills help professionals stand out in handling complex customer issues independently. These skills and qualities ensure efficient resolution of customer concerns, high satisfaction rates, and effective remote teamwork.

How does a senior remote customer service rep typically collaborate with other departments while working remotely?

As a Senior Remote Customer Service Rep, you'll often collaborate with teams such as technical support, sales, and product management to resolve complex customer issues. Communication is primarily done through digital channels like email, chat platforms, or virtual meetings. You may be responsible for escalating cases, providing feedback on customer pain points, and sharing insights to improve processes. Effective cross-functional collaboration is key to ensuring customer satisfaction and driving continuous improvement across the organization.

What is the difference between Senior Remote Customer Service Rep vs Customer Support Specialist?

AspectSenior Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; experience preferredHigh school diploma or equivalent; may require specific certifications
Work EnvironmentRemote, customer service call centers, online chatRemote or on-site, customer support via phone, email, chat
Employer & Industry UsageCustomer service departments across various industriesCustomer support teams in tech, retail, healthcare, etc.

The main difference is that a Senior Remote Customer Service Rep typically has more experience and handles complex customer issues, often mentoring junior staff, whereas a Customer Support Specialist focuses on resolving customer inquiries and providing support at an entry to mid-level. Both roles are essential in customer service but differ in responsibility level and experience requirements.

What are popular job titles related to Senior Remote Customer Service Rep jobs in Addison, IL?

For Senior Remote Customer Service Rep jobs in Addison, IL, the most frequently searched job titles are:

What job categories do people searching Senior Remote Customer Service Rep jobs in Addison, IL look for?

The top searched job categories for Senior Remote Customer Service Rep jobs in Addison, IL are:

What cities near Addison, IL are hiring for Senior Remote Customer Service Rep jobs?

Cities near Addison, IL with the most Senior Remote Customer Service Rep job openings:

Senior Remote Customer Service Rep jobs near you

Customer Service Representative

Cary, IL • Remote

System One
Business Consulting Services • 5 - 10K employees
Learn more about System Oneexternal

$22/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 12 days ago

Job description

Job Title: Customer Service Representative Location: Cary, IL Type: Contract Compensation: $22/hr Work Model: Hybrid – onsite and remote Hours: 9:30am - 6pm CST

Responsibilities

  • Provide customer services relating to sales, sales promotions, installations, and communications.
  • Ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with consumer laws.
  • Develop organization-wide initiatives to proactively inform and educate customers.
  • Develop improvement plans in response to customer surveys.
  • Work within well-defined procedures, guidelines, and routines to support customer service functions.
Requirements
  • Minimum of 2 years of experience in customer service or related fields.
  • High school diploma or equivalent.
  • Ability to work flexible hours as needed to support business needs.
  • Strong communication and problem-solving skills.
  • Familiarity with SAP, Salesforce, and ERP systems is preferred but not required.
  • Associates or Bachelor's Degree is a plus.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Ref: #558-Scientific

System One logo

About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

View All System One Jobs