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Senior Remote Customer Service Rep Jobs in Addison, IL

ForgeFit

Remote Customer Service Specialist

Chicago, IL · On-site +1

$17.50 - $23.25/hr

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

PainPoint

Customer Service Representative

Chicago, IL · On-site +1

$18/hr

Customer Service Representative Monday-Friday 8:00 AM-4:30 PM CST | $18.00/hour | Full-Time ... Remote Looking for a rewarding career where you can make an impact every day? Join DxTx Pain ...

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All JobsCustomer Service Rep JobsSenior Remote Customer Service Rep JobsSenior Remote Customer Service Rep Jobs in Addison, IL

Senior Remote Customer Service Rep information

See Addison, IL salary details

$12

$23

$35

How much do senior remote customer service rep jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for senior remote customer service rep in Addison, IL is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.53 per hour, depending on experience, location, and employer.

How does a senior remote customer service rep typically collaborate with other departments while working remotely?

As a Senior Remote Customer Service Rep, you'll often collaborate with teams such as technical support, sales, and product management to resolve complex customer issues. Communication is primarily done through digital channels like email, chat platforms, or virtual meetings. You may be responsible for escalating cases, providing feedback on customer pain points, and sharing insights to improve processes. Effective cross-functional collaboration is key to ensuring customer satisfaction and driving continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a senior remote customer service rep, and why are they important?

To thrive as a Senior Remote Customer Service Rep, you need advanced problem-solving abilities, strong communication skills, and several years of customer service experience, often supported by a high school diploma or higher. Familiarity with CRM software such as Salesforce or Zendesk, along with proficiency in remote collaboration tools like Slack or Zoom, is typically required. Exceptional empathy, patience, and time management skills help professionals stand out in handling complex customer issues independently. These skills and qualities ensure efficient resolution of customer concerns, high satisfaction rates, and effective remote teamwork.

What is the difference between Senior Remote Customer Service Rep vs Customer Support Specialist?

AspectSenior Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; experience preferredHigh school diploma or equivalent; may require specific certifications
Work EnvironmentRemote, customer service call centers, online chatRemote or on-site, customer support via phone, email, chat
Employer & Industry UsageCustomer service departments across various industriesCustomer support teams in tech, retail, healthcare, etc.

The main difference is that a Senior Remote Customer Service Rep typically has more experience and handles complex customer issues, often mentoring junior staff, whereas a Customer Support Specialist focuses on resolving customer inquiries and providing support at an entry to mid-level. Both roles are essential in customer service but differ in responsibility level and experience requirements.

What does a senior remote customer service rep do?

A Senior Remote Customer Service Representative handles customer inquiries, resolves complex issues, and provides support via phone, email, or chat—all from a remote location. They often assist with escalated cases, mentor newer team members, and help ensure high levels of customer satisfaction. This role requires advanced communication skills, problem-solving abilities, and experience with customer service platforms. Senior reps may also contribute to process improvements and training initiatives within their team.
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Senior Remote Customer Service Rep jobs near you

Customer Service Representative

Addison Group

Buffalo Grove, IL • Remote

$22 - $25/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Job Title: Customer Service Representative

Location (city, state): Buffalo Grove, IL

Industry: Manufacturing

Pay: $22.00 - $25.00 / Hourly based on experience

Benefits: This position is eligible for medical, dental, vision, and 401(k) benefits.

About Our Client:

Addison Group is partnering with our client to hire a Customer Service Representative. This role plays a key part in supporting the complete post-sales cycle, ensuring accuracy, responsiveness, and a positive experience for both customers and internal teams.

Job Description:

The Customer Service Representative will manage order entry, issue resolution, and customer communication while providing excellent service to both internal staff and external customers. This person will communicate with customers, internal departments, vendors and the sales team to provide the best candidate experience. The ideal candidate will have B2B manufacturing CS experience and previously used a CRM and EDI system. Soft skills require detail-oriented, dependable, and proactive in problem-solving.

Key Responsibilities:

  • Provide professional and positive support during all customer and team interactions.
  • Enter, track, and confirm orders accurately; communicate updates as needed.
  • Respond to inquiries related to products, pricing, and availability.
  • Research and resolve order or service-related issues promptly.
  • Maintain strong knowledge of systems, inventory control, and order processing.
  • Process returns, credits, and adjustments as necessary.
  • Support sales teams and build lasting customer relationships.
  • Collaborate closely with internal departments, including warehouse staff.

Qualifications:

  • Minimum 3 years Custer Service and order entry experience within manufacturing
  • Full cycle customer service includes order entry to final delivery.
  • Strong technical skills, CRM experience (SAP preferred)
  • Able to work onsite everyday and two days remote after training
  • Strong organizational skills with attention to detail.
  • Excellent verbal and written communication skills.

Additional Details:

  • Friendly and collaborative team with plenty of training
  • Small CSR team, everyone pitches in and supports the daily tasks.
  • Need to be flexible and proactive in nature.
  • Requires strong multitasking skills, adaptability, and a customer-first approach.

Perks:

  • Remote work after training
  • Newly remodeled office space
  • Excellent benefits and PTO
  • Great work/life balance
  • Professional growth and development opportunities.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran, in accordance with applicable federal, state, and local laws. Reasonable accommodation is available for qualified individuals with disabilities upon request.

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