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Senior Remote Customer Service Rep Jobs in Michigan

Liveops

Remote Customer Service Agent

Warren, MI · Remote

$14.50 - $19.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

East Lansing, MI · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Sterling Heights, MI · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Lansing, MI · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Jackson, MI · Remote

$14 - $19/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Canton, MI · Remote

$14.25 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Muskegon, MI · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Saginaw, MI · Remote

$14.50 - $19.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Troy, MI · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Farmington, MI · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Waterford, MI · Remote

$15.75 - $21/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Southfield, MI · Remote

$14.25 - $19/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Ypsilanti, MI · Remote

$14 - $18.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Midland, MI · Remote

$13.25 - $17.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Clinton Township, MI · Remote

$15.25 - $20.50/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Flint, MI · Remote

$15 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

Liveops

Remote Customer Service Agent

Westland, MI · Remote

$14.25 - $19/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

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Senior Remote Customer Service Rep information

How does a senior remote customer service rep typically collaborate with other departments while working remotely?

As a Senior Remote Customer Service Rep, you'll often collaborate with teams such as technical support, sales, and product management to resolve complex customer issues. Communication is primarily done through digital channels like email, chat platforms, or virtual meetings. You may be responsible for escalating cases, providing feedback on customer pain points, and sharing insights to improve processes. Effective cross-functional collaboration is key to ensuring customer satisfaction and driving continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a senior remote customer service rep, and why are they important?

To thrive as a Senior Remote Customer Service Rep, you need advanced problem-solving abilities, strong communication skills, and several years of customer service experience, often supported by a high school diploma or higher. Familiarity with CRM software such as Salesforce or Zendesk, along with proficiency in remote collaboration tools like Slack or Zoom, is typically required. Exceptional empathy, patience, and time management skills help professionals stand out in handling complex customer issues independently. These skills and qualities ensure efficient resolution of customer concerns, high satisfaction rates, and effective remote teamwork.

What is the difference between Senior Remote Customer Service Rep vs Customer Support Specialist?

AspectSenior Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; experience preferredHigh school diploma or equivalent; may require specific certifications
Work EnvironmentRemote, customer service call centers, online chatRemote or on-site, customer support via phone, email, chat
Employer & Industry UsageCustomer service departments across various industriesCustomer support teams in tech, retail, healthcare, etc.

The main difference is that a Senior Remote Customer Service Rep typically has more experience and handles complex customer issues, often mentoring junior staff, whereas a Customer Support Specialist focuses on resolving customer inquiries and providing support at an entry to mid-level. Both roles are essential in customer service but differ in responsibility level and experience requirements.

What does a senior remote customer service rep do?

A Senior Remote Customer Service Representative handles customer inquiries, resolves complex issues, and provides support via phone, email, or chat—all from a remote location. They often assist with escalated cases, mentor newer team members, and help ensure high levels of customer satisfaction. This role requires advanced communication skills, problem-solving abilities, and experience with customer service platforms. Senior reps may also contribute to process improvements and training initiatives within their team.

What are popular job titles related to Senior Remote Customer Service Rep jobs in Michigan?

For Senior Remote Customer Service Rep jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Senior Remote Customer Service Rep jobs in Michigan look for?

The top searched job categories for Senior Remote Customer Service Rep jobs in Michigan are:

What cities in Michigan are hiring for Senior Remote Customer Service Rep jobs?

Cities in Michigan with the most Senior Remote Customer Service Rep job openings:

Senior Remote Customer Service Rep jobs near you
Infographic showing various Senior Remote Customer Service Rep job openings in Michigan as of July 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 13% In-person, and 87% Remote job distribution.

Field Service Technician Senior - REMOTE

ROUSH

Livonia, MI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Roush rating

7.7

Company rating: 7.7 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

230th of 489 rated machine equipment manufacturers

Job description

We work alongside the best and brightest to do incredibly cool things you wouldn't believe. At Roush, you're part of building the future. Are you someone that has a passion for providing innovated solutions to complex challenges? Do you want to work someplace where creativity and new ideas are encouraged? If so, then keep reading.
We fuse technology and engineering to provide product development solutions to customers in a diverse range of industries. Widely recognized for providing engineering, testing, prototype, and manufacturing services to the transportation industry, Roush also provides significant support to the aerospace, defense and theme park industries. With over 2,400 employees in facilities throughout the United States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage.
The Field Service Technician Senior for Roush CleanTech (RCT) will provide on-site and remote diagnostic and service support for RCT customers and service personnel. The role will support the engineering, customer support and technical content teams. The Field Service Technician Senior will work independently and represent Roush to customers and service technicians. This is a remote position that will service the Southeast region of the United States and will require up to 75% travel.
As the Field Service Technician Senior, you will:
  • Provide on site customer support to service centers and customer locations in the US and Canada to diagnose and repair vehicles and conduct technician training
  • Provide remote customer/technical support, including warranty case work, remote vehicle diagnostics and customer support via email and phone calls
  • Engineering support - Includes gathering images for engineering, reviewing new products and collecting emissions data
  • Work with engineering, technical publications and marketing to create and review installation manuals, service manuals and marketing content
  • Work with customers to resolve a technical or other issue in a professional manner
  • Pre-Trip work includes scheduling travel and coordinating on site visits
  • Post- Trip work includes writing after trip reports and completing expense reports
  • Support junior technicians and provide assistance and coaching
  • Address more complex technical challenges and escalated issues

As the Field Service Technician Senior, you will need:
  • High school diploma or equivalent
  • Minimum of 10 years of automotive mechanic/technician experience OR an Associates degree in automotive technology or engineering or related field with 4 years of automotive technician/mechanic experience
  • Experience in classroom instruction, presentation skills and hands-on training delivery
  • Experience with liquid propane gas (LPG) and/or compressed/liquid natural gas (CNG/LNG)
  • Acceptable motor vehicle record (MVR)
  • Ability to diagnose, troubleshoot and repair On Board Diagnostics (OBD) II engine related drivability concerns
  • Knowledge of and ability to use OBD scan tools
  • Ability to read and follow electrical schematics
  • Excellent verbal and written communication skills
  • Ability to present technical data and instruction in a training environment
  • Proficient computer skills including the use of MS Office programs

A successful candidate may also have:
  • Ability to work overtime as needed including weekends

Our full-time benefits include: medical, dental, vision, life insurance, earned sick time, STD, LTD, 401K, tuition reimbursement, paid vacation, paid holidays, and more.
If you share our passion for providing innovative solutions to complex challenges, we want you on our team.
Please visit our careers page and apply by clicking on this link: https://jobs.roush.com/us/en/
Visit our website: www.roush.com
Like us on Facebook: www.facebook.com/RoushCareers
Roush is an EO employer - Veterans/Disabled and other protected categories
If you need a reasonable accommodation for our employment application process due to disability, please contact Roush Talent Acquisition at (734) 779-7087.
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