Hungry, humble and smart? If you have these qualities, we want you on the team.
Job Summary:
Reporting to the Manager, Implementation Projects, the Senior Project Coordinator provides project coordination and support to the Project Management team.
This position partners closely with a Project Manager, Solutions Consultant or Manager to support enterprise projects through the full lifecycle, ensuring project artifacts, communications, and follow-through meet CaterTrax standards for accuracy, timeliness, and quality.
This is a hybrid position located in Rochester, NY, and will require working on site on a weekly basis.
Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Support project(s) lifecycle from Requirements Gathering / Solution Design through Implementation and Project Close.
- Coordinates internal resources and third parties/vendors for the successful execution of project implementation.
- Gather data as project work is executed and create, maintain, and organize comprehensive project documentation.
- Track project timelines, milestones, and action items; proactively flag risks, gaps, or roadblocks.
- Prepare and distribute project communications, meeting agendas, and summaries as directed.
- Schedule and coordinate internal and client-facing meetings (as requested).
- Support user acceptance activities by coordinating logistics, documentation, and follow-ups.
- Works with individuals internal and external to the organization, including executive stakeholders and departmental vice presidents to ensure partner/client satisfaction with project deliverables.
- Assist with post-launch activities, including feedback collection and documentation closeout.
- Ensure project artifacts are accurate, complete, and stored according to team standards.
- Follow established project management templates, tools, and workflows.
- Performs other duties as assigned.
QUALIFICATIONS AND EXPERIENCE INCLUDES:
EDUCATION
Bachelor's degree in business administration, project management, or a related field (or equivalent experience).
CERTIFICATION
Active CAPM certification is required at time of hire.
EXPERIENCE
- Minimum 3-5 years of experience in project coordination or project management support.
- Experience supporting SaaS or technology implementations preferred.
- Experience working within structured project management methodologies preferred.
- Agile/Scrum certification or demonstrated Agile experience
SKILLS AND COMPETENCY REQUIREMENTS
- Exceptional attention to detail with a demonstrated ability to produce highly accurate work.
- Quick learner who can rapidly understand project context, tools, and processes.
- Strong organizational and multitasking skills in a fast-paced, deadline-driven environment.
- Solid analytical and problem-solving capabilities.
- Ability to work independently while taking direction from a Project Manager.
- Strong written and verbal communication skills with internal teams and clients.
- Ability to identify and drive continuous improvement or process improvements
COMPUTER SKILLS
- AI Knowledge and experience with AI Tooling to support project management, automating workflows and prompt engineering.
- Advanced Microsoft Excel skills, including formulas, VLOOKUP/XLOOKUP, data validation, and pivot tables.
- Intermediate knowledge of project management tools such as Microsoft Project or Smartsheet.
- Proficient Outlook skills (email, calendaring, meeting coordination, task management).
- Proficient Microsoft Word skills for professional documentation.
- Comfort working across multiple internal systems and tools.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit; use hands to operate a computer, copier, fax or other office equipment. The employee must occasionally lift and/or move up to 15 pounds.
WORK ENVIRONMENT
While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
Compensation
Hourly pay range - $26 to $28.85
TRAVEL
N/A
BE AN AMBASSADOR OF HOSPITALITY:
Each member of the CaterTrax Family is expected to consistently demonstrate the CaterTrax Core Values in their daily work and interactions.
The CaterTrax Core Values
- We Demonstrate Hospitality
- We Build Positive Teams
- We Value Honest and Respectful Communication
- We Pursue Growth and Learning
- We Act with Integrity
- We Demonstrate Humility and Empathy
Worker Type:
Regular
Number of Openings Available:
1
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