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Senior Leasing Agent Jobs in Virginia (NOW HIRING)

Koalafi

Customer and Merchant Advocacy III Agent

Richmond, VA · On-site

$15.25 - $20.50/hr

... flexible lease-to-own financing to their non-prime consumers, while increasing sales and ... About the role The CMAT III is a senior individual contributor on the Customer & Merchant Advocacy ...

York County, VA

Senior Buyer

Yorktown, VA · On-site

$68K - $80K/yr

... lease/purchase analysis. Performs financial computations, statistical analysis, and forecasting. Negotiates single source contracts. Collaborates with departments and Purchasing Agent to assist in ...

York County

Senior Buyer

Yorktown, VA · On-site

$68K - $80K/yr

... lease/purchase analysis. Performs financial computations, statistical analysis, and forecasting. Negotiates single source contracts. Collaborates with departments and Purchasing Agent to assist in ...

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Senior Leasing Agent information

What is a senior leasing agent?

Senior Leasing Agents are experienced professionals in the real estate industry who manage leasing activities for residential or commercial properties. They are responsible for finding and retaining tenants, negotiating lease agreements, and ensuring properties are occupied and well-maintained. In addition to handling day-to-day leasing tasks, they often oversee junior leasing agents, provide training, and contribute to marketing strategies. Their expertise helps property owners maximize occupancy rates and rental income while ensuring tenant satisfaction.

What is the difference between Senior Leasing Agent vs Leasing Agent?

AspectSenior Leasing AgentLeasing Agent
CredentialsReal estate license, experience, possibly certificationsReal estate license, entry-level experience
Work EnvironmentLeads leasing processes, mentors junior staffHandles leasing inquiries, shows properties
ResponsibilitiesOversees leasing operations, negotiates lease termsSchedules property tours, processes applications

The main difference between a Senior Leasing Agent and a Leasing Agent is experience and responsibility level. Senior Leasing Agents typically have more experience, handle complex leasing negotiations, and may oversee other agents. Leasing Agents focus on showing properties and processing applications. Both roles require similar credentials but differ in scope and seniority.

Where do senior leasing agents make the most money?

Senior leasing agents tend to earn higher salaries in regions with a high cost of living and strong real estate markets, such as major metropolitan areas. Compensation can also increase with experience, certifications, and the size or prestige of the property portfolio they manage.

How much does a senior leasing agent make?

A senior leasing agent typically earns between $40,000 and $60,000 annually, depending on location, experience, and the size of the property management company. They often handle complex leasing negotiations and may receive commissions or bonuses based on performance.

Is it worth becoming a senior leasing agent?

Becoming a senior leasing agent can be worthwhile as it often offers higher pay, increased responsibilities, and opportunities for career advancement within property management. The role typically requires strong communication skills, knowledge of leasing laws, and experience in customer service or property operations.

What are the key skills and qualifications needed to thrive as a senior leasing agent?

To thrive as a Senior Leasing Agent, you need a solid background in real estate leasing, property management, and sales, often supported by a real estate license and prior leasing experience. Familiarity with property management software (such as Yardi or AppFolio), CRM systems, and digital marketing platforms is typically required. Exceptional interpersonal skills, negotiation abilities, and customer service orientation help you build relationships and close deals effectively. These competencies are essential for maximizing occupancy rates, ensuring tenant satisfaction, and driving revenue growth in competitive markets.

What are some common challenges senior leasing agents face in managing multiple properties, and how can they effectively address them?

Senior Leasing Agents often juggle responsibilities across several properties, which can lead to challenges in time management, prioritizing tenant needs, and maintaining high occupancy rates. To address these, agents typically use property management software to streamline communications, track lease expirations, and schedule property tours efficiently. Building strong relationships with property owners, maintenance teams, and prospective tenants is also crucial for resolving issues quickly and ensuring smooth operations. Effective delegation and regular team meetings help Senior Leasing Agents stay organized and proactive in addressing any concerns.
What are the most commonly searched types of Leasing Agent jobs in Virginia? The most popular types of Leasing Agent jobs in Virginia are:
What cities in Virginia are hiring for Senior Leasing Agent jobs? Cities in Virginia with the most Senior Leasing Agent job openings:
Senior Leasing Agent jobs near you
Infographic showing various Senior Leasing Agent job openings in Virginia as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer and Merchant Advocacy III Agent

Koalafi

Richmond, VA • On-site

$15.25 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

At Koalafi, we believe in a world where no one has to put an important purchase on hold. That's why we're making it easier for more people to pay for big purchases over time.
Retailers across the country rely on us to offer flexible lease-to-own financing to their non-prime consumers, while increasing sales and strengthening customer loyalty. Their 2M+ customers love us because we provide a flexible way for them to make payments and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how we're transforming the financing experience and joining our team?
About the role
The CMAT III is a senior individual contributor on the Customer & Merchant Advocacy Team responsible for managing the most complex, high-risk, and time-sensitive customer and merchant escalations. This role operates at the intersection of risk management, regulatory compliance, customer experience, and operational execution. The CMAT III serves as a critical execution layer for daily CMAT operations-owning recurring processes, supporting case agents, managing strategic partner correspondence, and serving as an escalation resource across multiple internal teams.
This role requires strong independent judgment, proactive communication, exceptional ownership, and the ability to shift priorities dynamically based on business needs, volume, and risk. CMAT III agents are expected to operate with minimal oversight, communicate early and clearly when risks arise, and consistently deliver outcomes that protect both the customer experience and the company.
Key Responsibilities
Daily Operations & Task Management:
  • Own and complete all assigned daily operational tasks within established timeframes, including account closure monitoring, refund processing, charge-off queries, gatekeeper queue management, strategic partner (SP) requests, and Customer Advocate (CA) inbox monitoring.
  • Maintain full coverage of all daily responsibilities when a teammate is absent and escalate immediately if coverage is at risk.
  • Must be capable of shifting priorities dynamically in response to complaint volume, escalation spikes, or team coverage needs.

Strategic Partner & Specialized Case Management:
  • Manage ongoing casework for assigned merchant partners, including daily case review, customer and merchant follow-up, and resolution tracking.
  • Prepare and distribute weekly strategic partner reports on schedule per partner-specific requirements.
  • Route all outbound customer and merchant correspondence exclusively through the CA shared inbox.
  • Monitor and manage SP case agent correspondence requests via the designated Slack channel and established workflow.

Escalation Handling & Agent Support:
  • Serve as the senior escalation resource for CMAT agents-taking ownership of complex, high-risk, or policy-sensitive situations that exceed standard agent scope and drive them to resolution.
  • Handle leadership-requested outbound contacts, negotiating outcomes that balance the needs of the customer, the merchant, and Koalafi.
  • Assist with escalated inbound calls from CMAT agents and serve as backup coverage for frontline agent Slack channels if/when needs arise.
  • Support ad hoc requests from cross-functional and leadership teams, responding with the same ownership and timeliness expected of all CMAT-level work.
  • Support resolution of time-sensitive complaints, regulatory inquiries, and customer or merchant-impacting escalations within defined SLAs.

Reporting & Communication:
  • Maintain current knowledge of company policies, product offerings, and system updates to ensure accurate, appropriate support is provided at all times; proactively close knowledge gaps as changes occur.
  • Identify and surface process and product improvement opportunities-particularly recurring patterns that drive customer dissatisfaction or preventable escalations-and communicate findings to CMAT leadership and relevant business owners.
  • Provide continuous, structured feedback to business owners and operations leadership to reduce escalation volume, improve agent tools, and increase first-touch resolution rates.
  • Maintain transparent, timely communication in public team channels to support shared visibility, learning, and accountability.

Case Agent Quality Assurance:
  • Own weekly QA review for CMAT case agents, completing the required number of case reviews per agent each week within the established cadence.
  • Evaluate cases for execution quality, policy adherence, communication standards, and escalation appropriateness across all assigned QA categories; scope will expand over time as CMAT QA coverage grows.
  • Document findings accurately and completely, ensuring QA records are ready for the CMAT Supervisor to incorporate into regular 1:1 discussion with case agents.
  • Surface trends, recurring errors, or systemic gaps identified through QA to CMAT leadership-QA output should inform coaching, process improvements, and risk mitigation, not simply record individual errors.
  • Own the creation, maintenance, and ongoing monitoring of all CMAT-facing content in Guru alongside CMAT leadership.
  • Manage CMAT-facing Guru cards on their established verification schedules-review cadence varies by card; CMAT III agents are responsible for tracking and meeting each card's scheduled review date.

About You (Qualifications)
Required:
  • 2+ years of experience in customer advocacy, dispute resolution, complaint handling, or other related operations role.
  • Demonstrated ability to manage high volumes of time-sensitive tasks independently and with consistent accuracy.
  • Strong written and verbal communication skills; ability to communicate clearly in fast-paced, multi-channel environments (Slack, email, Salesforce, and phone).
  • High level of accountability and ownership; consistently follows through without requiring escalation or reminders.
  • Comfortable navigating ambiguity and making sound decisions when not all information is available.
  • Experience working within cross-functional teams with overlapping ownership and escalation paths.
  • Proficiency with CRM systems (Salesforce preferred) and collaboration tools (Slack, shared inboxes).

Preferred:
  • Prior experience in a senior or lead individual contributor role within an advocacy, compliance, or operations team.
  • Familiarity with regulatory complaint handling processes (e.g., CFPB, state-level consumer protection).
  • Experience managing merchant or strategic partner relationships.
  • Background in consumer financial services, fintech, or lease-to-own operations.
  • Demonstrated ability to identify systemic issues and surface operational risk signals.

Location: This position requires regular in-person attendance at our office location (Richmond, VA). Candidates must already be located within a commutable distance to this location, as relocation assistance is not available at this time.
Salary Range: $48,000-$59,000 per year (depending on experience and location)
Additional Compensation: This position is eligible to participate in company bonus plan.
The final salary offer will depend on factors including, but not limited to, experience, skills, and geographic location. The actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
Applications will be accepted until position is filled.
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.
Benefits:
At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best:
  • Comprehensive medical, dental, and vision coverage
  • 20 PTO days + 11 paid holidays
  • 401(k) retirement with company matching
  • Student Loan & Tuition Reimbursement
  • Commuter assistance
  • Parental leave (maternal + paternal)
  • Inclusion and Associate Engagement Programs

Who we are & what we value:
  • We focus on what's most important
  • We set clear expectations and deliver
  • We embrace challenges to reach our full potential
  • We ask, "How can this be better?"
  • We move fast together

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