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Senior Learning Program Manager Jobs in Rochester, NY

Pwc

Oracle PMO - Senior Manager

Rochester, NY · On-site

$124K - $280K/yr

As a Senior Manager, you will leverage your skills and professional networks to deliver quality ... including program scope management, status reporting, and capacity building - Directing cross ...

East House

Learning & Development Specialist

Rochester, NY · On-site

$24.90 - $42.60/hr

Partners with Human Resources, hiring managers, and program leadership to support a positive ... Learning Management System (LMS) * Serves as the primary administrator for East House's Learning ...

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Senior Learning Program Manager information

See Rochester, NY salary details

$38.5K

$113.6K

$153.4K

How much do senior learning program manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior learning program manager in Rochester, NY is $113,619.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,500.00 and $114,900.00 per year, depending on experience, location, and employer.

What is a senior learning program manager?

Senior Learning Program Managers are professionals responsible for designing, implementing, and overseeing large-scale learning and development programs within an organization. They work closely with stakeholders to assess training needs, develop strategic learning initiatives, and measure the effectiveness of educational programs. Their role often involves managing teams, budgets, and timelines to ensure that learning objectives are met and aligned with organizational goals. Senior Learning Program Managers also stay updated on best practices in adult education and incorporate new technologies or methodologies to enhance training outcomes.

What are the main challenges senior learning program managers face when leading large-scale training initiatives?

Senior Learning Program Managers often encounter challenges such as aligning diverse stakeholder expectations, managing cross-functional teams, and ensuring training initiatives meet both business goals and learner needs. Coordinating with subject matter experts, adapting to rapidly changing organizational priorities, and measuring the effectiveness of learning programs are also common hurdles. Success in this role requires strong communication, project management, and analytical skills to navigate these complexities and drive impactful results.

What are the key skills and qualifications needed to thrive as a senior learning program manager, and why are they important?

To thrive as a Senior Learning Program Manager, you need expertise in instructional design, program management, and adult learning principles, typically supported by a relevant degree and experience in developing large-scale learning initiatives. Familiarity with learning management systems (LMS), e-learning authoring tools, and data analytics platforms is highly valuable, as are certifications like CPLP or PMP. Strong leadership, stakeholder management, and strategic communication skills help drive engagement and lead cross-functional teams effectively. These competencies are critical for designing impactful learning solutions and ensuring organizational goals are met through effective talent development.

What is the difference between Senior Learning Program Manager vs Learning and Development Specialist?

AspectSenior Learning Program ManagerLearning and Development Specialist
CredentialsBachelor's/Master's in Education, HR, or related field; PMP or similar certifications often preferredBachelor's degree in HR, Education, or related field; certifications like CPLP are common
Work EnvironmentOversees multiple programs, manages teams, collaborates with leadershipFocuses on delivering training, developing content, working directly with employees
Employer & Industry UsageUsed in corporate, tech, healthcare sectors for strategic learning initiativesCommon in corporate and nonprofit sectors for training delivery and content creation

The Senior Learning Program Manager typically handles strategic planning, manages teams, and oversees multiple learning initiatives, while the Learning and Development Specialist focuses on designing and delivering training programs. The former has broader responsibilities and often requires more experience and certifications, whereas the latter concentrates on execution and content development.

What are popular job titles related to Senior Learning Program Manager jobs in Rochester, NY?

For Senior Learning Program Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Senior Learning Program Manager jobs in Rochester, NY look for?

The top searched job categories for Senior Learning Program Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Senior Learning Program Manager jobs?

Cities near Rochester, NY with the most Senior Learning Program Manager job openings:

Senior Learning Program Manager jobs near you

Sr. Quality Program Manager, Customer Defect Tracking & Resolution

Thermo Fisher Scientific

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Key responsibilities

  • Lead the intake, documentation, and triage of customer-reported defects across multiple channels.

  • Evaluate and prioritize issues, assign severity levels, and escalate critical cases as needed.

  • Coordinate cross-functional investigation, root cause analysis, and resolution of customer defects.

Thermo Fisher Scientific rating

7.8

Company rating: 7.8 out of 10

Based on 429 frontline employees who took The Breakroom Quiz

170th of 545 rated manufacturers

Job description

Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office
Job Description
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. As part of our team, you'll help enable our customers to make the world healthier, cleaner, and safer.
The Sr. Quality Program Manager, Customer Defect Tracking & Resolution will lead the global intake, triage, tracking, escalation, and communication of customer-reported defects and quality issues. This role is responsible for ensuring a robust, compliant, and scalable process aligned with Thermo Fisher's Quality Management System (QMS), applicable regulatory requirements (e.g., FDA, ISO), and customer expectations.
The successful candidate will bring strong technical expertise in quality or manufacturing engineering, combined with leadership capabilities to drive cross-functional collaboration, timely issue resolution, and continuous improvement.
Key Responsibilities
Quality & Compliance Leadership
  • Ensure all customer defect tracking and resolution activities comply with Thermo Fisher's QMS, including alignment with CAPA, complaint handling, and escalation processes.
  • Maintain compliance with applicable global regulatory requirements (e.g., FDA 21 CFR Part 820/210/211, ISO 13485, ISO 9001, as applicable).
  • Support audit readiness and participate in internal and external audits related to customer complaints and defect management.

Customer Issue Intake & Case Management
  • Lead the daily intake and documentation of customer-reported defects across multiple channels.
  • Ensure accurate and complete case creation, including assignment of unique identifiers and proper documentation within approved systems.
  • Establish and maintain standardized severity classification criteria to assess risk and customer impact.

Triage, Escalation & Prioritization
  • Evaluate and triage incoming issues to determine appropriate escalation pathways and urgency.
  • Assign severity levels and prioritize cases based on product risk, regulatory impact, and customer criticality.
  • Drive immediate response and visibility for high-severity or critical escalations.

Cross-Functional Coordination & Ownership
  • Assign case ownership to appropriate functions (e.g., Quality, Manufacturing, R&D, Supply Chain, Customer Support).
  • Lead cross-functional collaboration to ensure timely investigation, root cause analysis, and resolution.
  • Track progress, ensure accountability, and proactively remove barriers to resolution.

Communication & Stakeholder Engagement
  • Serve as the central point of coordination for customer defect communications.
  • Ensure consistent, accurate, and timely communication across internal stakeholders and customer-facing teams.
  • Consolidate communications for similar or recurring issues to maintain alignment and clarity.
  • Provide regular status updates to leadership and stakeholders on open and critical cases.

Data Analytics & Continuous Improvement
  • Develop and monitor key performance indicators (KPIs), including response time, resolution time, backlog, and recurrence trends.
  • Analyze defect data to identify systemic issues and drive preventive actions.
  • Partner with Quality and Engineering teams to implement corrective and preventive actions (CAPA).
  • Drive process improvements to enhance efficiency, compliance, and customer experience.

Minimum Qualifications (Basic Requirements)
  • Bachelor's degree in Engineering (Quality, Manufacturing, Mechanical, Industrial, or related discipline).
  • 7+ years of experience in quality engineering, manufacturing engineering, or a related technical field.
  • Demonstrated experience managing customer complaints, defect tracking systems, or escalation processes within a regulated environment.
  • Strong knowledge of Quality Management Systems (QMS), including CAPA, root cause analysis (RCA), and risk management tools (e.g., FMEA).
  • Proven ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.

Preferred Qualifications
  • Experience in life sciences, medical devices, diagnostics, or pharmaceutical manufacturing environments.
  • Familiarity with complaint handling and regulatory reporting requirements (e.g., MDR, vigilance reporting).
  • Experience with case management or defect tracking systems (e.g., Salesforce, ServiceNow, TrackWise, Jira).
  • Lean Six Sigma certification (Green Belt or Black Belt) or equivalent continuous improvement training.
  • Experience supporting regulatory inspections and audits.

Knowledge, Skills, Abilities
  • Strong analytical and problem-solving capabilities with attention to detail.
  • Excellent written and verbal communication skills, including the ability to communicate complex issues clearly to diverse audiences.
  • Ability to assess risk and make sound decisions under pressure.
  • Strong organizational skills with the ability to manage multiple high-impact issues simultaneously.
  • Demonstrated leadership and influencing skills in a matrixed organization.
  • Continuous improvement mindset with a focus on operational excellence and customer satisfaction.
  • May require occasional travel (up to 20%).

Our Mission is to enable our customers to make the world healthier, cleaner, and safer.
As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation, and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need.
Compensation and Benefits
The salary range estimated for this position based in New York is $118,100.00-$177,200.00.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs
  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement
  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
  • Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

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