Job Summary:
HOK is a collective of future-forward thinkers and designers dedicated to improving people's lives and serving clients. They are seeking an experienced IT Manager to lead IT operations within their Corporate Advanced Technology Group in Atlanta, focusing on technology initiatives and daily performance of the IT department.
Responsibilities:
• Oversees the daily performance of the Information Technology department.
• Escalation path for all technology issues.
• Interacts with office leadership to address technology needs of the business practice.
• Maintains accurate asset management records, including lease schedules and on-time return of assets.
• Oversee local network implementation of the firmwide standard.
• Implements and maintains IT standards.
• Monitors and maintains WAN and LAN performance and saturation. Escalates problems as required.
• Responsible for network operations and procedures, ensuring policies and procedures are in place.
• Maintains datacom circuits; escalates issues to the Enterprise team as needed.
• Responsible for managing and enforcing acceptable use of peripheral equipment including cell phones.
• May supervise one or more IT staff members. May be responsible for staff performance development.
• Demonstrates continuous effort to improve operations, ensure uptime and quality customer service.
• Meets with other IT Directors and IT Managers to develop and implement IT standards.
• Performs duties of a Senior IT Support Specialist as needed.
• May perform after-hour and weekend help desk functions.
• Takes personal responsibility for fostering a green workplace through sustainable work practices.
Qualifications:
Required:
• Bachelor’s degree in computer science or equivalent in education and experience required.
• 8 plus years’ work experience in an IT related field.
• Previous experience with managing a helpdesk system is required.
• Strong critical-thinking and problem-solving skills.
• Exceptional attention to detail.
• Ability to communicate clearly and professionally in both written and verbal formats.
• Advanced knowledge of PC, server, and SAN technologies.
• Experience using remote access technologies.
• Familiarity with basic scripting languages.
Preferred:
• Microsoft or Cisco Certification is preferred.
Company:
HOK is an international architecture and engineering firm. Founded in 2009, the company is headquartered in Istanbul, TUR, with a team of 1001-5000 employees. The company is currently Late Stage.