Senior Help Desk Analyst Jobs in Quebec (NOW HIRING)

Are you passionate about financial and operational analysis and looking to contribute to the performance of a strategic Information Technology sector? At iA Financial Group, you will have the opportunity to leverage your analytical expertise to support decision-making and continuous improvement.

As a Senior IT Financial Performance Analyst, you will play a key role in monitoring the financial and operational performance of IT teams. You will contribute to the achievement of business objectives by acting as a trusted business partner to managers and by delivering analyses, forecasts, and recommendations that support informed decision-making.

As a Senior IT Financial Performance Analyst, you will be at the heart of our mission. Your main responsibilities will include:

• Providing the sector Delivery Lead with a consolidated view of all financial indicators (expense monitoring, variances, etc.) and operational indicators (e.g., workforce tracking, capacity management, timesheet quality, actual consultant rates), as well as relevant performance trends.
• Acting as a liaison with delivery team managers (directors, assistant directors, etc.) and supporting them by providing information, services, and guidance to help maximize financial and organizational performance.
• Conducting various analyses, including sector expenses, project credit rates, overhead allocation, and other ad hoc management analyses; making recommendations, communicating impacts, and developing action plans when required.
• Producing management reports, analyzing variances, ensuring discrepancies are addressed, and recommending actions to the Senior Director and the sector management committee.
• Preparing forecasts, documenting and communicating them, and advising managers when variances occur.
• Developing and presenting the annual IT budget for the sector.
• Supporting other Performance Analysts in the resolution of complex issues and projects.
• Working closely with Portfolio Management teams, particularly in the development of Lean Business Cases (LBCs) and Strategic Business Cases (SBCs).
• Improving processes and procedures to increase efficiency through automation.
• Ensuring the application and deployment of policies and guidelines.

We are looking for someone who:

• Holds a bachelor's degree in Accounting, Business Administration, or another related field.
• Has a minimum of 10 years of experience in a similar role.
• Is recognized for strong analytical skills and the ability to transform complex data into clear and meaningful insights.
• Demonstrates excellent communication skills and the ability to present analyses to a variety of stakeholders.
• Shows a high level of rigor, attention to detail, and a results- and solutions-oriented mindset.
• Demonstrates positive leadership, collaboration, and influence with business partners.
• Has a strong interest in the field of Information Technology.
• Is autonomous, proactive, creative, and able to manage competing priorities in a fast-paced environment.
• Has strong proficiency with the Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
• Holds a CPA designation (an asset).
• Has knowledge of Power BI, ERP systems (e.g., Oracle), and/or Planning Cloud (an asset).
• Has an intermediate level of English proficiency, as the incumbent will be required to deliver presentations, participate in discussions, and draft emails with internal partners on a weekly basis.

• A work environment where learning and development are combined with a shared pursuit of excellence.
• Artificial intelligence tools are available to everyone, helping increase personal efficiency and supporting organizational growth.
• A healthy, safe, equitable, and inclusive workplace where your potential can thrive and grow.
• The opportunity to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces.

• Flexible group insurance plans
• Competitive pension plan
• Employee share purchase plan
• Vacation program, wellness days, and personal development days
• Telemedicine services
• Employee and Family Assistance Program (EFAP)
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products and much more!

Join us where your talent truly matters.

Not sure you're the perfect fit? At iA, we believe in potential and value diverse experiences. If this opportunity inspires you, we encourage you to apply. Your place may be with us, and we would love to get to know you!

iA Financial Group

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we're a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it's by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we're invested in you.

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.