ZipRecruiter

Log In

1

Senior Help Desk Analyst Jobs in Indiana (NOW HIRING)

Family Health Center

IT Analyst

Vincennes, IN · On-site

$65K/yr

The IT Analyst manages day-to-day Help Desk operations, resolves technical issues, assists with system administration, and collaborates with departments to implement technology solutions that support ...

Carrington

Mortgage Wire Desk, II Analyst

Westfield, IN · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

Powers Health

Epic Application Analyst

Munster, IN · On-site

$40.14 - $63.97/hr

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Powers Health

Epic Application Analyst

Munster, IN · Remote

They act as a second level of support and an extension of the help desk as part of the day-to-day support duties. The Epic Application Analyst understands their assigned applications, their value to ...

Merchants Bancorp

Systems Support Analyst

Carmel, IN · On-site

Job Type Full-time Description The Systems Support Analyst will independently provide tier 1 and ... Independently maintain the help desk ticketing system, working tickets and maintaining timely ...

Vaco by Highspring

IT Service Analyst

Indianapolis, IN · On-site

IT Service Analyst Location: Southfield, MI Employment Type: Full-Time Position Summary Our client ... Required Qualifications * 2+ years of IT Help Desk, Desktop Support, or Service Desk experience.

previous page

Showing results 41-60

All JobsHelp Desk Analyst JobsSenior Help Desk Analyst JobsSenior Help Desk Analyst Jobs in Indiana

Senior Help Desk Analyst information

See Indiana salary details

$50.9K

$104.5K

$135.6K

How much do senior help desk analyst jobs pay per year?

As of Aug 10, 2026, the average yearly pay for senior help desk analyst in Indiana is $104,526.00, according to ZipRecruiter salary data. Most workers in this role earn between $86,100.00 and $130,400.00 per year, depending on experience, location, and employer.

What does a senior help desk analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

How much does a senior help desk analyst make in the US?

A senior help desk analyst in the US typically earns between $55,000 and $75,000 annually, depending on experience, location, and certifications. They often require strong technical skills, knowledge of ticketing systems, and customer service abilities.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are the key skills and qualifications needed to thrive as a senior help desk analyst?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges senior help desk analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.
What are the most commonly searched types of Help Desk Analyst jobs in Indiana? The most popular types of Help Desk Analyst jobs in Indiana are:
What are popular job titles related to Senior Help Desk Analyst jobs in Indiana? For Senior Help Desk Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Senior Help Desk Analyst jobs in Indiana look for? The top searched job categories for Senior Help Desk Analyst jobs in Indiana are:
What cities in Indiana are hiring for Senior Help Desk Analyst jobs? Cities in Indiana with the most Senior Help Desk Analyst job openings:
Senior Help Desk Analyst jobs near you
Infographic showing various Senior Help Desk Analyst job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $104,526 per year, or $50.3 per hour.

Business Analyst Enterprise Applications

Dwyer Instruments, Inc.

Michigan City, IN • On-site

$98K - $100K/yr

Full-time

Posted 14 days ago

Job description

Job Type
Full-time
Description
Position Summary
The Business Analyst - Enterprise Applications, ERP Center of Excellence & Service Desk Triage serves as the primary liaison between business stakeholders, Information Technology, application support teams, and external partners. This role is responsible for business analysis, enterprise application support coordination, oversight of the Service Desk triage process, and helping establish and mature an Enterprise Applications Center of Excellence (CoE). The Business Analyst drives standardization of enterprise application support processes, business process improvements, ERP governance, knowledge management, and continuous improvement initiatives while ensuring incidents, service requests, enhancements, and projects are effectively prioritized, coordinated, and delivered.
Business Analysis
  • Gather, analyze, document, and validate business requirements.
  • Develop business process maps, workflows, functional specifications, and solution documentation.
  • Partner with business leaders to identify opportunities for process improvement.
  • Coordinate User Acceptance Testing (UAT), implementations, upgrades, and deployments.
  • Assist with business process redesign and ERP optimization initiatives

Enterprise Applications Center of Excellence (CoE)
  • Assist in building and maintaining an Enterprise Applications Center of Excellence.
  • Develop and maintain application standards, SOPs, and documentation.
  • Promote standardized business processes.
  • Maintain knowledge repositories and support playbooks.
  • Participate in ERP modernization initiatives.
  • Recommend operational improvements.

ERP Applications Help Desk
  • Coordinate daily Help Desk activities.
  • Develop ticket triage and routing procedures.
  • Help establish Tier 1, Tier 2, and Tier 3 support processes.
  • Maintain knowledge articles.
  • Coordinate application support.
  • Monitor ticket queues and recurring issues.

Service Desk Triage Oversight
  • Oversee daily Service Desk triage.
  • Ensure incidents are prioritized and assigned appropriately.
  • Monitor SLA compliance and escalate critical issues.
  • Coordinate Major Incident response.
  • Facilitate operational reviews and Root Cause Analysis.
  • Drive backlog reduction

Application Support Coordination
  • Coordinate enterprise application support.
  • Work with vendors and technical teams to resolve issues.
  • Participate in release planning and testing.
  • Assist with enhancements and defect prioritization.

Reporting & Metrics
  • Maintain dashboards for incident volume, SLA compliance, response/resolution times, backlog, application availability, customer satisfaction, recurring issues, and continuous improvement metrics. Present operational metrics and recommendations to IT leadership.

Requirements
Qualifications
  • Bachelor's degree in Business, Information Technology, Computer Science, or equivalent experience
  • 5+ years of Business Analysis, Enterprise Applications, or Application Support experience
  • Experience supporting ERP or enterprise applications
  • Experience with Service Desk/ticketing systems
  • Strong analytical, communication, and organizational skills.

Preferred Qualifications
  • Experience supporting manufacturing or distribution environments
  • ERP modernization projects
  • ITIL familiarity
  • Enterprise integrations
  • SQL and reporting
  • Documentation and knowledge management.

Key Competencies
Business Process Analysis, Requirements Gathering, Enterprise Application Support, ERP Governance, Service Desk Operations, Incident & Problem Management, Continuous Improvement, Process Documentation, Customer Service, Communication, Vendor Coordination, Project Coordination.
Salary Description
98,500 - 100,000

Apply