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Senior Genesys Engineer Jobs (NOW HIRING)

Genesys

WI · On-site

$250/hr

See further details in the Genesys Privacy Policy# Careers at GenesysSenior Principal, AI Software Engineer- Agentic & Industry Solutions page is loaded## Senior Principal, AI Software Engineer ...

Genesys Cloud Services, Inc.

WI · On-site

$250/hr

See further details in the Genesys Privacy Policy# Careers at GenesysSenior Principal, AI Software Engineer- Agentic & Industry Solutions page is loaded## Senior Principal, AI Software Engineer ...

ClifyX

Genesys eService Developer

Carlsbad, CA · On-site

ClifyX is seeking a Genesys eService Developer, who will be responsible for managing and improving ... senior resources, trouble shoot but also be able to handle by themselves, jump in and fix the ...

Genesys

$120K - $165K/yr

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Senior Principal, AI Software Engineer - Agentic & Industry Solutions Role Overview: Drive the ...

Genesys

Senior AI Architect

California, MO · On-site

$150 - $200/hr

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Engineer contextual AI experiences that use real‑time customer data, interaction history ...

Genesys

$150 - $200/hr

At Genesys, we help organizations create better customer experiences through AI-powered experience ... Engineer contextual AI experiences that use real‑time customer data, interaction history ...

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Senior Genesys Engineer information

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$59.5K

$126.6K

$183.5K

How much do senior genesys engineer jobs pay per year?

As of Sep 8, 2026, the average yearly pay for senior genesys engineer in the United States is $126,557.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $143,500.00 per year, depending on experience, location, and employer.

What is a Senior Genesys Engineer?

A Senior Genesys Engineer is an experienced IT professional who specializes in designing, implementing, and supporting Genesys contact center solutions. They work with organizations to develop, configure, and maintain Genesys platforms that manage customer communications across various channels such as voice, chat, email, and social media. Their responsibilities often include integrating Genesys systems with other enterprise applications, troubleshooting complex issues, optimizing performance, and ensuring reliable operation. Senior Genesys Engineers typically have advanced knowledge of Genesys software, scripting, and telephony infrastructure, and may also lead teams or mentor junior engineers.

What are the key skills and qualifications needed to thrive as a Senior Genesys Engineer?

To thrive as a Senior Genesys Engineer, you need deep experience with Genesys contact center platforms, VoIP technologies, and a background in computer science or a related field. Expertise in configuring, deploying, and maintaining Genesys solutions, as well as certifications like Genesys Certified Professional, are typically required. Strong problem-solving, communication, and project management skills are essential for collaborating with cross-functional teams and addressing complex client needs. These skills ensure the delivery of reliable, scalable customer engagement solutions that drive business success.

What are some common challenges faced by Senior Genesys Engineers when managing large-scale contact center deployments?

Senior Genesys Engineers often encounter challenges such as integrating Genesys solutions with existing legacy systems, ensuring high availability during peak traffic, and managing complex routing strategies. Additionally, they must stay updated with the latest Genesys feature releases and best practices to optimize system performance. Collaborating with cross-functional teams, such as IT, network, and customer support, is crucial for diagnosing issues and implementing system enhancements efficiently.

What is the difference between Senior Genesys Engineer vs Genesys Support Engineer?

AspectSenior Genesys EngineerGenesys Support Engineer
CredentialsTypically requires advanced Genesys certifications, experience in system designRequires foundational Genesys certifications, troubleshooting skills
Work EnvironmentDesigns, develops, and implements Genesys solutions, often in project rolesProvides technical support, monitors systems, resolves issues
Industry UsageUsed in organizations deploying complex contact center solutionsCommon in support centers maintaining Genesys environments

Senior Genesys Engineers focus on designing and implementing complex Genesys solutions, while Genesys Support Engineers primarily handle troubleshooting and support tasks. Both roles require Genesys certifications but differ in scope and responsibilities within contact center environments.

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Senior Genesys Engineer jobs near you
Infographic showing various Senior Genesys Engineer job openings in the United States as of August 2026, with employment types broken down into 93% Full Time, 3% Part Time, and 4% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $126,557 per year, or $60.8 per hour.

Genesys Senior Implementation Engineer (eServices)

Sutherland

Pittsford, NY • On-site, Remote

$103K - $140K/yr

Full-time

Re-posted 25 days ago

Job description

Company Description
Managed services company providing an array of technology assets to the world's largest organizations, resulting in productivity increases, cost savings, and deep insights.
Job Description
The primary purpose of this position is to design, implement and support Sutherland Genesys platform. Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Notification, CallBack, etc. The candidate will be required to be "on call" after hours to support the operations team in the event of platform outages.
KEY RESPONSIBILITIES:
Qualified individuals must have the ability to perform the following duties:
  1. Responsible for the implementation and support of Sutherland Genesys platforms. Current platforms include Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys OBS, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Contact, CallBack, etc.
  2. Some knowledge of SIP from the carrier level. Some knowledge of Oracle (Acme Packet) and Avaya SBCs and TDM Gateways such as AudioCodes M3Ks and G450s is a plus.
  3. Partners with the Business and Service Delivery team to assist with implementation of new Program solutions.
  4. Responsible for documentation along with Runbooks for Operations.
  5. Partners with development/integrations team for platform support when needed.
  6. Monitoring solutions to provide proactive monitoring capabilities for the Infrastructure team and utilize these metrics to continue the evolution of the infrastructure.
  7. Conduct testing to detect faults, minimize malfunctions, and backup systems.
  8. Provide technical consultancy to ensure problem resolution is achieved in the shortest possible time frame
  9. Manages vendors on escalated issues and projects specific to your area of influence.
  10. Willingness and ability to learn complex new systems in varying technologies related to area of influence.
  11. Follow the lead of the senior implementation engineer, based on enterprise business requirements and IT Strategies.

Qualifications
Key Requirement: Experience in writing multimedia (eservices) routing strategies in Composer (at least on the first two):
1. Email*
2. Chat*
3. SMS
4. Social Media
5. Finding the unicorn Chatbot
MINIMUM REQUIRED QUALIFICATIONS:
10 years progressive relevant experience required.
  • Some knowledge of Genesys Platform
  • Ability to multitask and demonstrate willingness to deliver on multiple, simultaneous projects.
  • Willingness to manage vendors for performance to ensure compliance with commitments and budget.
  • Experience with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture) is a plus.

PREFERRED QUALIFICATIONS:
  • Demonstrated experience in vendor management
  • Knowledge of Avaya and Cisco CUCM is a plus

Additional Information
All your information will be kept confidential according to EEO guidelines.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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