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Senior Genesys Engineer Jobs (NOW HIRING)

Telus Digital

$113K - $133K/yr

This role offers growth opportunities into senior engineering or technical architecture paths within the Genesys Cloud CX practice. Preferred Qualifications * Experience supporting enterprise contact ...

Genesys

$120K - $165K/yr

Senior Principal, AI Software Engineer- Agentic & Industry Solutions About Genesys ... Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and ...

Genesys

The Senior Manager, Development (CRM) leads a team of engineers responsible for building, enhancing, and maintaining CRM capabilities within the Genesys Cloud platform. This role partners closely ...

Genesys

Senior Manager, Development (CRM)

Indiana, PA · Remote

The Senior Manager, Development (CRM) leads a team of engineers responsible for building, enhancing, and maintaining CRM capabilities within the Genesys Cloud platform. This role partners closely ...

Genesys

Senior Manager, Development (CRM)

Concord, NC · Remote

The Senior Manager, Development (CRM) leads a team of engineers responsible for building, enhancing, and maintaining CRM capabilities within the Genesys Cloud platform. This role partners closely ...

Genesys

The Genesys Partner AI Architect is a is a senior presales AI specialist who operates across four ... Engineer contextual AI experiences that leverage real-time data and conversation state - Design how ...

Genesys

The Genesys Partner AI Architect is a is a senior presales AI specialist who operates across four ... Engineer contextual AI experiences that leverage real-time data and conversation state - Design how ...

Telus Digital

$180K - $224K/yr

... Engineering. From mobile apps and websites to voice UI, chatbots, AI, customer service, and in ... The Opportunity The Senior Manager, Solutions Architecture for Genesys CCaaS is a technical pre ...

Genesys

Senior Partner AI Architect

Virginia, IL · On-site

The Genesys Partner AI Architect is a is a senior presales AI specialist who operates across four ... Engineer contextual AI experiences that leverage real-time data and conversation state - Design how ...

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Senior Genesys Engineer information

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$59.5K

$126.6K

$183.5K

How much do senior genesys engineer jobs pay per year?

As of Jul 14, 2026, the average yearly pay for senior genesys engineer in the United States is $126,557.00, according to ZipRecruiter salary data. Most workers in this role earn between $104,500.00 and $143,500.00 per year, depending on experience, location, and employer.

What engineer makes $500,000 a year?

Senior Genesys engineers or experienced telecommunications engineers with specialized skills in contact center technology and extensive industry experience can earn salaries approaching or exceeding $500,000 annually, especially in high-cost-of-living areas or with senior-level responsibilities. Such roles often require advanced certifications, leadership, and expertise in Genesys platform deployment and management.

What are the key skills and qualifications needed to thrive as a Senior Genesys Engineer, and why are they important?

To thrive as a Senior Genesys Engineer, you need deep experience with Genesys contact center platforms, VoIP technologies, and a background in computer science or a related field. Expertise in configuring, deploying, and maintaining Genesys solutions, as well as certifications like Genesys Certified Professional, are typically required. Strong problem-solving, communication, and project management skills are essential for collaborating with cross-functional teams and addressing complex client needs. These skills ensure the delivery of reliable, scalable customer engagement solutions that drive business success.

What engineers make $300,000 a year?

Senior Genesys engineers, especially those with extensive experience, specialized skills in contact center technology, and certifications, can reach or exceed a $300,000 annual salary. High compensation often reflects expertise in complex system integrations, leadership roles, or working in high-demand industries and environments with competitive pay structures.

What engineers make $200,000 a year?

Senior Genesys engineers, especially those with extensive experience, specialized skills in contact center technology, and certifications, can earn $200,000 or more annually. Compensation varies based on location, company size, and individual expertise, often including bonuses and benefits. High-level roles in telecommunications and customer experience technology tend to have higher salary ranges.

What is a Senior Genesys Engineer?

A Senior Genesys Engineer is an experienced IT professional who specializes in designing, implementing, and supporting Genesys contact center solutions. They work with organizations to develop, configure, and maintain Genesys platforms that manage customer communications across various channels such as voice, chat, email, and social media. Their responsibilities often include integrating Genesys systems with other enterprise applications, troubleshooting complex issues, optimizing performance, and ensuring reliable operation. Senior Genesys Engineers typically have advanced knowledge of Genesys software, scripting, and telephony infrastructure, and may also lead teams or mentor junior engineers.

What are some common challenges faced by Senior Genesys Engineers when managing large-scale contact center deployments?

Senior Genesys Engineers often encounter challenges such as integrating Genesys solutions with existing legacy systems, ensuring high availability during peak traffic, and managing complex routing strategies. Additionally, they must stay updated with the latest Genesys feature releases and best practices to optimize system performance. Collaborating with cross-functional teams, such as IT, network, and customer support, is crucial for diagnosing issues and implementing system enhancements efficiently.

What is the difference between Senior Genesys Engineer vs Genesys Support Engineer?

AspectSenior Genesys EngineerGenesys Support Engineer
CredentialsTypically requires advanced Genesys certifications, experience in system designRequires foundational Genesys certifications, troubleshooting skills
Work EnvironmentDesigns, develops, and implements Genesys solutions, often in project rolesProvides technical support, monitors systems, resolves issues
Industry UsageUsed in organizations deploying complex contact center solutionsCommon in support centers maintaining Genesys environments

Senior Genesys Engineers focus on designing and implementing complex Genesys solutions, while Genesys Support Engineers primarily handle troubleshooting and support tasks. Both roles require Genesys certifications but differ in scope and responsibilities within contact center environments.

What is the salary of senior developer in Genesys?

A Senior Genesys Engineer typically earns between $90,000 and $130,000 annually, depending on experience, location, and certifications. Salaries may also include bonuses and benefits, with higher compensation often associated with advanced skills in contact center solutions and experience with Genesys platforms.
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Senior Genesys Engineer jobs near you
Infographic showing various Senior Genesys Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $126,557 per year, or $60.8 per hour.
Solution Engineer/Developer (Genesys)

Solution Engineer/Developer (Genesys)

Telus Digital

On-site, Remote

$113K - $133K/yr

Full-time

Re-posted 8 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

92nd of 210 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location and Flexibility
Our Solution Engineer / Developer - Genesys Cloud CX will be based remotely OR in one of our offices: Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC.
The Opportunity
As a Solution Engineer / Developer - Genesys Cloud CX, you will be a core delivery team member responsible for building, configuring, and integrating contact center solutions on the Genesys Cloud platform. You will work closely with Technical Architects, Delivery Leads, and QA teams to implement scalable, enterprise-grade solutions that meet defined architecture, functional, and performance requirements. We are seeking hands-on engineers with strong Genesys Cloud configuration and integration experience who enjoy building complex solutions, solving technical problems, and contributing directly to successful client outcomes. This role executes against approved architectures and delivery standards defined by the Technical Architect and delivery leadership.
This role requires occasional travel to client sites and company offices to support delivery and collaboration.
Responsibilities
  • Configure and implement Genesys Cloud CX solutions across voice and digital channels, including queues, routing, skills, Architect flows, and agent experiences, in alignment with approved solution designs.
  • Build and enhance call flows, orchestration logic, and routing configurations to support complex enterprise contact center use cases.
  • Implement integrations using Genesys Cloud APIs, webhooks, and platform connectors, supporting CRM systems, data platforms, and third-party applications.
  • Configure, test and support Genesys Cloud telephony capabilities, including Cloud Voice and BYOC, under the guidance of the Technical Architect.
  • Develop and deploy digital bots, messaging workflows, and agent assist capabilities in accordance with defined solution patterns.
  • Support CI/CD processes, environment promotion, and release activities to ensure reliable and repeatable deployments across development, test, and production environments.
  • Collaborate with QA teams to support testing activities, defect resolution, and production readiness.
  • Assist with troubleshooting and resolving functional, integration, and performance issues during implementation and post-go-live stabilization.
  • Contribute to technical documentation, configuration guides, and knowledge transfer materials to support handoff to client operations or managed support teams.
  • Participate in continuous improvement initiatives, identifying opportunities to improve delivery efficiency, reusability, and platform best practices.

Qualifications
  • 3+ years of hands-on experience implementing or configuring Genesys Cloud CX solutions in a delivery or engineering role.
  • Practical experience building Genesys Cloud routing applications, Architect flows, queues, and omnichannel configurations.
  • Experience working with Genesys Cloud APIs, integrations, and data exchange mechanisms.
  • Familiarity with Genesys Cloud analytics and reporting capabilities, including standard reports and custom data extracts.
  • Working knowledge of Unix/Linux environments with the ability to review logs and assist with troubleshooting activities.
  • Exposure to CI/CD pipelines, version control, and structured deployment practices within cloud environments.
  • Strong problem-solving skills and attention to detail, with the ability to execute against defined designs and delivery standards.
  • Ability to collaborate effectively within cross-functional delivery teams and follow architectural guidance and implementation standards.
  • Strong written and verbal communication skills, with comfort explaining technical concepts to team members and delivery stakeholders.
  • Motivation to learn and adapt as Genesys Cloud capabilities evolve.
  • This role offers growth opportunities into senior engineering or technical architecture paths within the Genesys Cloud CX practice.

Preferred Qualifications
  • Experience supporting enterprise contact center implementations across voice and digital channels.
  • Familiarity with CRM platforms such as Salesforce, ServiceNow, or Microsoft Dynamics.
  • Genesys Cloud CX Professional certification or progress toward certification.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.

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