... senior management • Familiarity with the change, incident, and problem management systems ... Genesys Contact Center, etc. is a plus Company : Georgia IT, Inc. provides IT Consulting for a wide ...
... senior management • Familiarity with the change, incident, and problem management systems ... Genesys Contact Center, etc. is a plus Company : Georgia IT, Inc. provides IT Consulting for a wide ...
... senior management • Familiarity with the change, incident, and problem management systems ... Genesys Contact Center, etc. is a plus Company : Georgia IT, Inc. provides IT Consulting for a wide ...
... senior management • Familiarity with the change, incident, and problem management systems ... Genesys Contact Center, etc. is a plus Company : Georgia IT, Inc. provides IT Consulting for a wide ...
Senior Technology Leader
Nashville, TN · On-site +1
$109K - $151K/yr
Interacts with enterprise engineering teams to provide technical support to help resolve product ... Genesys telephony experience Additional Information Why Humana? At Humana, we know your well-being ...
Senior Technology Leader
Nashville, TN · On-site +1
$109K - $151K/yr
Interacts with enterprise engineering teams to provide technical support to help resolve product ... Genesys telephony experience Additional Information Why Humana? At Humana, we know your well-being ...
Senior Technology Leader
Nashville, TN · On-site +1
$109K - $151K/yr
Interacts with enterprise engineering teams to provide technical support to help resolve product ... Genesys telephony experience Additional Information Why Humana? At Humana, we know your well-being ...
Senior Technology Leader
Nashville, TN · On-site +1
$109K - $151K/yr
Interacts with enterprise engineering teams to provide technical support to help resolve product ... Genesys telephony experience Additional Information Why Humana? At Humana, we know your well-being ...
Senior Technology Leader
Nashville, TN · On-site +1
$109K - $151K/yr
Interacts with enterprise engineering teams to provide technical support to help resolve product ... Genesys telephony experience Additional Information Why Humana? At Humana, we know your well-being ...
Senior Technology Leader
Nashville, TN · On-site +1
$109K - $151K/yr
Interacts with enterprise engineering teams to provide technical support to help resolve product ... Genesys telephony experience Additional Information Why Humana? At Humana, we know your well-being ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Experience with Five9 or Genesys * Experience carrying a business development quota for consulting ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Experience with Five9 or Genesys * Experience carrying a business development quota for consulting ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Experience with Five9 or Genesys * Experience carrying a business development quota for consulting ...
We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ... Experience with Five9 or Genesys * Experience carrying a business development quota for consulting ...
Systems Engineering Manager
Knoxville, TN · On-site
Permanent, full time Reporting to: SVP Engineering Your role in the mission: Type One Energy Group ... or Genesys. * Familiarity with INCOSE systems engineering standards and best practices.
Systems Engineering Manager
Knoxville, TN · On-site
Permanent, full time Reporting to: SVP Engineering Your role in the mission: Type One Energy Group ... or Genesys. * Familiarity with INCOSE systems engineering standards and best practices.
WFM Analyst
Nashville, TN · On-site
... and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC ... Experience with Workforce Management platforms such as NICE, Verint, Genesys, Calabrio, Aspect, or ...
WFM Analyst
Nashville, TN · On-site
... and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC ... Experience with Workforce Management platforms such as NICE, Verint, Genesys, Calabrio, Aspect, or ...
WFM Analyst
Nashville, TN · On-site
... and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC ... Experience with Workforce Management platforms such as NICE, Verint, Genesys, Calabrio, Aspect, or ...
WFM Analyst
Nashville, TN · On-site
... and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC ... Experience with Workforce Management platforms such as NICE, Verint, Genesys, Calabrio, Aspect, or ...
WFM Analyst
Nashville, TN · On-site
... and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC ... Experience with Workforce Management platforms such as NICE, Verint, Genesys, Calabrio, Aspect, or ...
WFM Analyst
Nashville, TN · On-site
... and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC ... Experience with Workforce Management platforms such as NICE, Verint, Genesys, Calabrio, Aspect, or ...
Manage day to day interactions with senior clients and sponsors. * Delivery: Manage and deliver ... Experience with Five9 or Genesys * Experience carrying a business development quota for consulting ...
Manage day to day interactions with senior clients and sponsors. * Delivery: Manage and deliver ... Experience with Five9 or Genesys * Experience carrying a business development quota for consulting ...
Gemini Enterprise for CX Specialist
Nashville, TN · On-site
$70K - $196K/yr
Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy ... Google, Genesys, Avaya, NICE etc. * Minimum of 3 years of experience in aligning technology ...
Gemini Enterprise for CX Specialist
Nashville, TN · On-site
$70K - $196K/yr
Designs and engineers enterprise-ready AI agents encompassing retrieval, orchestration, policy ... Google, Genesys, Avaya, NICE etc. * Minimum of 3 years of experience in aligning technology ...
Manage day to day interactions with senior clients and sponsors. * Delivery: Manage and deliver ... Experience with Five9 or Genesys * Experience carrying a business development quota for consulting ...
Manage day to day interactions with senior clients and sponsors. * Delivery: Manage and deliver ... Experience with Five9 or Genesys * Experience carrying a business development quota for consulting ...
Senior Genesys Engineer information
What is a Senior Genesys Engineer?
A Senior Genesys Engineer is an experienced IT professional who specializes in designing, implementing, and supporting Genesys contact center solutions. They work with organizations to develop, configure, and maintain Genesys platforms that manage customer communications across various channels such as voice, chat, email, and social media. Their responsibilities often include integrating Genesys systems with other enterprise applications, troubleshooting complex issues, optimizing performance, and ensuring reliable operation. Senior Genesys Engineers typically have advanced knowledge of Genesys software, scripting, and telephony infrastructure, and may also lead teams or mentor junior engineers.
What are the key skills and qualifications needed to thrive as a Senior Genesys Engineer?
To thrive as a Senior Genesys Engineer, you need deep experience with Genesys contact center platforms, VoIP technologies, and a background in computer science or a related field. Expertise in configuring, deploying, and maintaining Genesys solutions, as well as certifications like Genesys Certified Professional, are typically required. Strong problem-solving, communication, and project management skills are essential for collaborating with cross-functional teams and addressing complex client needs. These skills ensure the delivery of reliable, scalable customer engagement solutions that drive business success.
What are some common challenges faced by Senior Genesys Engineers when managing large-scale contact center deployments?
Senior Genesys Engineers often encounter challenges such as integrating Genesys solutions with existing legacy systems, ensuring high availability during peak traffic, and managing complex routing strategies. Additionally, they must stay updated with the latest Genesys feature releases and best practices to optimize system performance. Collaborating with cross-functional teams, such as IT, network, and customer support, is crucial for diagnosing issues and implementing system enhancements efficiently.
What is the difference between Senior Genesys Engineer vs Genesys Support Engineer?
| Aspect | Senior Genesys Engineer | Genesys Support Engineer |
|---|---|---|
| Credentials | Typically requires advanced Genesys certifications, experience in system design | Requires foundational Genesys certifications, troubleshooting skills |
| Work Environment | Designs, develops, and implements Genesys solutions, often in project roles | Provides technical support, monitors systems, resolves issues |
| Industry Usage | Used in organizations deploying complex contact center solutions | Common in support centers maintaining Genesys environments |
Senior Genesys Engineers focus on designing and implementing complex Genesys solutions, while Genesys Support Engineers primarily handle troubleshooting and support tasks. Both roles require Genesys certifications but differ in scope and responsibilities within contact center environments.
What are popular job titles related to Senior Genesys Engineer jobs in Tennessee?
For Senior Genesys Engineer jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Senior Genesys Engineer jobs in Tennessee look for?
The top searched job categories for Senior Genesys Engineer jobs in Tennessee are:
What cities in Tennessee are hiring for Senior Genesys Engineer jobs?
Cities in Tennessee with the most Senior Genesys Engineer job openings:
Full-time
Re-posted 23 days ago
Job description
Job Summary:
Georgia IT, Inc. is seeking a Jr. Network Engineer to support a complex network infrastructure. The role involves working with various networking technologies and requires strong analytical and problem-solving skills.
Qualifications:
Required:
• Bachelor's degree in computer science or a closely related subject, and 3+ years' experience in support of a complex network infrastructure.
• An understanding of Aruba CX switches, Wireless, Central, and Clear Pass
• An understanding of Arista switches and Cloud Vision
• An understanding of Cisco IOS routers and switches and Cisco Aironet Wireless
• An understanding of SD-WAN technology
• An understanding of TCP/IP, OSPF, BGP, NAT, Access-Lists, route redistribution, 802.1x, Spanning-Tree, H.323, SIP, VOIP, QoS, DNS, DHCP, IP address management and firewalls
• Python, Perl, PowerShell, C/C++, or other scripting/programming knowledge
• Very strong analytical & problem-solving skills, including detailed network and packet capture analysis using Wireshark
• Strong written and oral communication skills with an understanding that group presentations on created work will be required for knowledge transfer
• Ability to communicate effectively with technical and non-technical stakeholders, including senior management
• Familiarity with the change, incident, and problem management systems & procedures
• Must be able to work as part of a global team.
Preferred:
• Understanding of Private and Public Clouds is desired, preferably Microsoft Azure
• Experience and knowledge of telephony/UC platforms including Cisco UC, Genesys Contact Center, etc. is a plus
Company:
Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. Founded in 2007, the company is headquartered in Alpharetta, USA, with a team of 51-200 employees. The company is currently Growth Stage.
Georgia IT, Inc. is seeking a Jr. Network Engineer to support a complex network infrastructure. The role involves working with various networking technologies and requires strong analytical and problem-solving skills.
Qualifications:
Required:
• Bachelor's degree in computer science or a closely related subject, and 3+ years' experience in support of a complex network infrastructure.
• An understanding of Aruba CX switches, Wireless, Central, and Clear Pass
• An understanding of Arista switches and Cloud Vision
• An understanding of Cisco IOS routers and switches and Cisco Aironet Wireless
• An understanding of SD-WAN technology
• An understanding of TCP/IP, OSPF, BGP, NAT, Access-Lists, route redistribution, 802.1x, Spanning-Tree, H.323, SIP, VOIP, QoS, DNS, DHCP, IP address management and firewalls
• Python, Perl, PowerShell, C/C++, or other scripting/programming knowledge
• Very strong analytical & problem-solving skills, including detailed network and packet capture analysis using Wireshark
• Strong written and oral communication skills with an understanding that group presentations on created work will be required for knowledge transfer
• Ability to communicate effectively with technical and non-technical stakeholders, including senior management
• Familiarity with the change, incident, and problem management systems & procedures
• Must be able to work as part of a global team.
Preferred:
• Understanding of Private and Public Clouds is desired, preferably Microsoft Azure
• Experience and knowledge of telephony/UC platforms including Cisco UC, Genesys Contact Center, etc. is a plus
Company:
Georgia IT, Inc. provides IT Consulting for a wide range of IT services and custom build turn-key enterprise solutions. Founded in 2007, the company is headquartered in Alpharetta, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About Georgia IT
Sourced by ZipRecruiter
A PROFESSIONAL SERVICES ORGANIZATION WITH A VISION OF DELIVERING SIMPLE AFFORDABLE, SUSTAINABLE SOLUTIONS FOR COMPLEX PROBLEMS WITH INTEGRITY. OUR GOAL IS TO ACHIEVE ALL THIS IN A COLLABRATIVE APPROACH WITH ALL PARTIES INVOLVED IN DELIVERING SOLUTIONS/PRODUCTS.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Alpharetta, GA, US
Year founded
2007