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Genesys Remote Jobs in Tennessee (NOW HIRING)

Senior Technology Leader

Nashville, TN · On-site +1

$109K - $151K/yr

Genesys telephony experience Additional Information Why Humana? At Humana, we know your well-being ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Senior Technology Leader

Nashville, TN · On-site +1

$109K - $151K/yr

Genesys telephony experience Additional Information Why Humana? At Humana, we know your well-being ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Senior Technology Leader

Nashville, TN · On-site +1

$109K - $151K/yr

Genesys telephony experience Additional Information Why Humana? At Humana, we know your well-being ... Travel: While this is a remote position, occasional travel to Humana's offices for training or ...

Genesys Remote information

What is a Genesys Remote?

A Genesys Remote job involves working with Genesys cloud-based or on-premises customer experience solutions from a remote location. Roles may include system administration, technical support, implementation, or development of Genesys applications. Employees utilize tools like Genesys Cloud, Engage, or PureConnect to manage communication channels, automation, and customer interactions. Remote workers typically collaborate with teams via online platforms to optimize customer engagement and ensure seamless system performance.

What are common challenges faced by professionals working remotely with the Genesys platform, and how can they be managed?

One of the main challenges in a Genesys Remote position is troubleshooting complex technical issues without on-site assistance, which requires strong remote diagnostic skills and clear virtual communication. Working across different time zones or with global teams can also present coordination and collaboration difficulties. To manage these challenges, Genesys Remote professionals typically leverage advanced remote support tools, participate in regular virtual meetings, and maintain detailed documentation. Proactive communication and continuous skills development are key strategies for overcoming obstacles and ensuring high service quality.

What are the key skills and qualifications needed to thrive in the Genesys Remote position, and why are they important?

To excel in a Genesys Remote role, you need expertise in contact center operations, strong troubleshooting abilities, and a solid understanding of the Genesys suite of software, often supported by a degree in IT or a related field. Familiarity with cloud-based contact center solutions, VoIP technology, and relevant certifications like Genesys Certified Professional are commonly expected. Outstanding communication, problem-solving skills, and the ability to work independently in a distributed team environment are highly valued. Mastery of these skills ensures efficient technical support, client satisfaction, and seamless virtual collaboration.

Does Genesys offer remote work options?

Genesys offers remote work options for many of its roles, including customer service and technical positions. Employees often work from home using collaboration tools and may need to meet specific technical or communication requirements.

What are the most commonly searched types of Genesys jobs in Tennessee?

The most popular types of Genesys jobs in Tennessee are:

What are popular job titles related to Genesys Remote jobs in Tennessee?

For Genesys Remote jobs in Tennessee, the most frequently searched job titles are:

Infographic showing various Genesys Remote job openings in Tennessee as of August 2026, with employment types broken down into 76% Full Time, 6% Part Time, and 18% Contract. Highlights an 100% Remote job distribution.

Senior Technology Leader

Nashville, TN • On-site, Remote


Humana
Health Care and Social Assistance • 10K+ employees

8.0

Company rating: 8.0 out of 10

Based on 267 frontline employees who took The Breakroom Quiz

171st of 315 rated insurance

People enjoy working here

Good employer

Recommended by students


$109K - $151K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago


Job description

Become a part of our caring community
The Senior Technology Leadership Professional is responsible for all aspects of software delivery and performance for our new clinical program platform. The Senior Technology Leadership Professional will work within the Patient Services team to migrate complex clinical campaigns where the analysis of situations or data requires an in-depth evaluation of variable factors.

The Senior Technology Leadership Professional works with the internal development and testing team to drive the clinical program platform from design completion to volume production release. This role will require development (hands on keyboard) to verify and validate product designs with the development team. Ensures that production schedules are followed, and product(s) meet specifications and quality requirements. Interacts with enterprise engineering teams to provide technical support to help resolve product related problems/issues. Makes decisions on complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments. This role will report directly to a director.


Use your skills to make an impact

Required Qualifications

  • 5 or more years of technical experience
  • Experience implementing or understanding clinical programs within the pharmacy domain
  • Experience with large scale migrations to new technology
  • Must understand Agile methodology and working in a product-oriented structure

Preferred Qualifications

  • Computer science degree or other technology certificates
  • Appian certification or experience
  • Genesys telephony experience

Additional Information

Why Humana?

At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:

  • Work-Life Balance
  • Generous PTO package
  • Health benefits effective day 1
  • Annual Incentive Plan
  • 401K - Excellent company match
  • Well-being program
  • Paid Volunteer Time Off

If you share our passion for helping people, we likely have the right place for you at Humana.

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Interview Format

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.


SSN Alert Statement

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$106,900 - $147,000 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.


Humana logo

About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media


What Humana employees say

Pay

Benefits

Hours and flexibility

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