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Senior Genesys Engineer Jobs in Roxana, IL (NOW HIRING)

Cigna

Application Development Senior Advisor

Saint Louis, MO · Remote

$93K - $128K/yr

Ensure defect free programming consistent with standards. Provide code maintenance and support ... Genesys including Genesys GVP and Genesys Desktop; Java Development including VXML and client ...

Cigna

Application Development Senior Advisor

Saint Louis, MO · On-site +1

$93K - $128K/yr

Qualifications: • Bachelor's degree in Computers or Engineering and 5 years of experience. • ... Conversational AI development; • IVR application development; • Genesys including Genesys GVP ...

All JobsGenesys Engineer JobsSenior Genesys Engineer JobsSenior Genesys Engineer Jobs in Roxana, IL

Senior Genesys Engineer information

See Roxana, IL salary details

$57.1K

$121.4K

$176K

How much do senior genesys engineer jobs pay per year?

As of Jul 29, 2026, the average yearly pay for senior genesys engineer in Roxana, IL is $121,365.00, according to ZipRecruiter salary data. Most workers in this role earn between $100,200.00 and $137,600.00 per year, depending on experience, location, and employer.

What engineer makes $500,000 a year?

Senior Genesys engineers or experienced telecommunications engineers with specialized skills in contact center technology and extensive industry experience can earn salaries approaching or exceeding $500,000 annually, especially in high-cost-of-living areas or with senior-level responsibilities. Such roles often require advanced certifications, leadership, and expertise in Genesys platform deployment and management.

What are the key skills and qualifications needed to thrive as a Senior Genesys Engineer, and why are they important?

To thrive as a Senior Genesys Engineer, you need deep experience with Genesys contact center platforms, VoIP technologies, and a background in computer science or a related field. Expertise in configuring, deploying, and maintaining Genesys solutions, as well as certifications like Genesys Certified Professional, are typically required. Strong problem-solving, communication, and project management skills are essential for collaborating with cross-functional teams and addressing complex client needs. These skills ensure the delivery of reliable, scalable customer engagement solutions that drive business success.

What engineers make $300,000 a year?

Senior Genesys engineers, especially those with extensive experience, specialized skills in contact center technology, and certifications, can reach or exceed a $300,000 annual salary. High compensation often reflects expertise in complex system integrations, leadership roles, or working in high-demand industries and environments with competitive pay structures.

What engineers make $200,000 a year?

Senior Genesys engineers, especially those with extensive experience, specialized skills in contact center technology, and certifications, can earn $200,000 or more annually. Compensation varies based on location, company size, and individual expertise, often including bonuses and benefits. High-level roles in telecommunications and customer experience technology tend to have higher salary ranges.

What is a Senior Genesys Engineer?

A Senior Genesys Engineer is an experienced IT professional who specializes in designing, implementing, and supporting Genesys contact center solutions. They work with organizations to develop, configure, and maintain Genesys platforms that manage customer communications across various channels such as voice, chat, email, and social media. Their responsibilities often include integrating Genesys systems with other enterprise applications, troubleshooting complex issues, optimizing performance, and ensuring reliable operation. Senior Genesys Engineers typically have advanced knowledge of Genesys software, scripting, and telephony infrastructure, and may also lead teams or mentor junior engineers.

What are some common challenges faced by Senior Genesys Engineers when managing large-scale contact center deployments?

Senior Genesys Engineers often encounter challenges such as integrating Genesys solutions with existing legacy systems, ensuring high availability during peak traffic, and managing complex routing strategies. Additionally, they must stay updated with the latest Genesys feature releases and best practices to optimize system performance. Collaborating with cross-functional teams, such as IT, network, and customer support, is crucial for diagnosing issues and implementing system enhancements efficiently.

What is the difference between Senior Genesys Engineer vs Genesys Support Engineer?

AspectSenior Genesys EngineerGenesys Support Engineer
CredentialsTypically requires advanced Genesys certifications, experience in system designRequires foundational Genesys certifications, troubleshooting skills
Work EnvironmentDesigns, develops, and implements Genesys solutions, often in project rolesProvides technical support, monitors systems, resolves issues
Industry UsageUsed in organizations deploying complex contact center solutionsCommon in support centers maintaining Genesys environments

Senior Genesys Engineers focus on designing and implementing complex Genesys solutions, while Genesys Support Engineers primarily handle troubleshooting and support tasks. Both roles require Genesys certifications but differ in scope and responsibilities within contact center environments.

What is the salary of senior developer in Genesys?

A Senior Genesys Engineer typically earns between $90,000 and $130,000 annually, depending on experience, location, and certifications. Salaries may also include bonuses and benefits, with higher compensation often associated with advanced skills in contact center solutions and experience with Genesys platforms.
What are popular job titles related to Senior Genesys Engineer jobs in Roxana, IL? For Senior Genesys Engineer jobs in Roxana, IL, the most frequently searched job titles are:
What cities near Roxana, IL are hiring for Senior Genesys Engineer jobs? Cities near Roxana, IL with the most Senior Genesys Engineer job openings:
Senior Genesys Engineer jobs near you
Application Development Senior Advisor

Application Development Senior Advisor

Cigna

Saint Louis, MO • Remote

$93K - $128K/yr

Full-time

Posted 27 days ago

Cigna Healthcare rating

8.4

Company rating: 8.4 out of 10

Based on 237 frontline employees who took The Breakroom Quiz

28th of 890 rated healthcare providers

Job description

Cigna-Evernorth Services Inc. seeks an Application Development Senior Advisor for the St. Louis, MO location to develop and support conversational Call flow to meet the overall goal of the business and program.
Responsibilities:
Work as part of a large transformational program team that will enable many lines of business in the enterprise.
Enable meaningful and personalized customer experience in the assisted service channels (voice, text, chat) and lead the organization in adopting increasingly advanced capabilities.
Build, develop, and support Conversational IVRs (Integrated Voice Response) and perform unit and component tests aligned to business needs and in accordance with technology architecture standards.
Build, configure and implement CAI applications.
Design user experience for multimedia applications.
In conjunction with the Solution Architect, assist the Application Owner, Development Manager, and Technical Delivery Lead by providing effort estimates for new projects and initiatives.
Identify and address any issue that affects the integrity of the application (e.g. cross-capability/release issues).
Collaborate and interact directly with design, business and technology partners.
Perform technical planning, integration, systems analysis, design, development, unit and component systems testing and support-maintenance.
Create and maintain quality code.
Ensure defect free programming consistent with standards.
Provide code maintenance and support during testing cycles and post-production deployment and participate in reviewing peer coding.
May work remotely.
Qualifications:
Bachelor's degree in Computers or Engineering and 5 years of experience.
Must have experience with: Conversational AI development;
IVR application development;
Genesys including Genesys GVP and Genesys Desktop;
Java Development including VXML and client backend integration;
Jira or similar tools; Confluence or similar tools;
Working within a large-scale financial enterprise environment;
Voice and digital domain testing tools such as Hammer and Cyara;
Spring/Springboot; JavaScript; Hibernate; RestAPI; Microservices;
MongoDB; Kafka; Rabbit MQ; Redis; Postgre SQL;
Oracle SQL; HTML; ReactJS; AWS; Kubernetes; Jenkins; React;
Testing technologies including Junit, EasyMock, and Mockito;
Monitoring instrumentation using Graphite, Splunk, and Grafana;
KORE Platform; and Nuance.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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