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Senior Director Creative Operations Jobs in Virginia

Maximus

Senior Director, Secure DevOps

VA · On-site +1

$130K - $167K/yr

General information Job Posting Title Senior Director, Secure DevOps Date Wednesday, May 27, 2026 City Remote Country United States Working time Full-time Description & Requirements Maximus is ...

AMS Group, Inc.

Senior Director, Sales

Alexandria, VA · On-site

The Senior Director, Sales - AERO International is a senior commercial leadership role with full ... Operations, Supply Chain, Finance, and Group-level functions. • Actively participate as a senior ...

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Senior Director Creative Operations information

What is the difference between Senior Director Creative Operations vs Creative Director?

AspectSenior Director Creative OperationsCreative Director
Primary FocusOverseeing creative workflows, processes, and team operationsLeading creative vision, concept development, and design direction
ResponsibilitiesManaging project management, resource allocation, and operational efficiencyDeveloping creative concepts, branding, and visual storytelling
Required SkillsProject management, process optimization, leadershipCreative vision, design expertise, branding skills
Work EnvironmentCross-functional teams, operational settings, agency or corporateDesign studios, advertising agencies, in-house creative teams

The Senior Director Creative Operations primarily focuses on streamlining creative processes and managing teams to ensure efficient project delivery. In contrast, the Creative Director is responsible for the overall creative vision and design output. Both roles require strong leadership, but their core functions differ in strategic oversight versus creative execution.

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Senior Director Creative Operations jobs near you

Senior Director, Contact Center Strategy & Operations

LHH US

Chesapeake, VA • On-site

$150K - $180K/yr

Full-time

Posted 25 days ago

Job description

Senior Director, Contact Center Strategy & Operations
LHH Recruitment Solutions is seeking a newly created hybrid Senior Director, Contact Center Strategy & Operations candidate in Chesapeake, VA.
The Director, Contact Center Strategy & Operations is responsible for the overall leadership, performance, and strategic direction of multi-site contact center operations. This role provides end-to-end accountability for operational excellence, people leadership, and the integration of current and future contact center capabilities. The Director drives alignment between business strategy and operational execution, ensuring scalable, efficient, and customer-centric service delivery.
Responsibilities
· Lead and develop a multi-level leadership structure, including senior managers, managers, and supervisors across multiple contact center locations
· Establish and execute a comprehensive contact center strategy aligned with organizational goals and customer experience objectives
· Drive consistent performance across sites by setting clear expectations, standardizing processes, and reinforcing accountability
· Partner with cross-functional leaders to support the integration, expansion, and evolution of contact center operations
· Champion a high-performance culture focused on accountability, engagement, and continuous improvement
· Ensure alignment between performance metrics, customer experience standards, and business outcomes
· Identify and implement opportunities for operational transformation, efficiency gains, and service enhancements
· Provide executive-level insights and recommendations based on operational performance and emerging trends
· Collaborate closely with the Fellow, Contact Center Performance to ensure alignment between strategy and execution
· Lead change management efforts associated with new processes, structures, or technologies
Certifications and Licenses
· Leadership or operations certifications (e.g., COPC, Six Sigma, Lean) preferred
· Advanced leadership development or executive training programs a plus
Education & Experience
· Bachelor's degree in Business, Operations, or a related field required; Master's degree preferred
· 15+ years of progressive experience in contact center operations, including leadership of leaders
· Demonstrated experience managing multi-site or complex operational environments
Technical & Functional Skills
· Strong business acumen with the ability to connect operational performance to financial and customer outcomes
· Proficiency in interpreting and leveraging performance data to drive strategic decisions
· Familiarity with common contact center technologies (ACD, WFM, QA, CRM)
· Experience leading large-scale operational initiatives or transformations
Leadership & Work Style
· Proven ability to lead through others and build high-performing leadership teams
· Strong executive presence and communication skills
· Strategic thinker with the ability to translate vision into actionable plans
· Ability to operate in a dynamic, evolving environment with competing priorities
· Skilled in influencing cross-functional stakeholders and driving alignment
$150K-180K + sign on bonus
If interested in this Senior Director, Contact Center Strategy & Operations role, please apply below.
Pay Details: $150,000.00 to $180,000.00 per year
Search managed by: Laura Sighinolfi
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.