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Senior Customer Support Jobs in Michigan (NOW HIRING)

Dow

Senior Customer Manager - United States

Midland, MI · On-site

... and future Senior Customer Manager opportunities across our Commercial organization. These ... No visa sponsorship/support is available, including for any type of U.S. permanent residency (green ...

Guida's Dairy

Sales Account Sr. Manager

Wyoming, MI · Remote

We are seeking a Sales Account Sr. Manager to lead key account growth across DFA brands in the ... Lead cross-functional collaboration to support customer needs * Analyze market and customer data to ...

Kemps

Sales Account Sr. Manager

Grand Rapids, MI · On-site

We are seeking a Sales Account Sr. Manager to lead key account growth across DFA brands in the ... Lead cross-functional collaboration to support customer needs * Analyze market and customer data to ...

Kemps

Sales Account Sr. Manager

Wyoming, MI · Remote

We are seeking a Sales Account Sr. Manager to lead key account growth across DFA brands in the ... Lead cross-functional collaboration to support customer needs * Analyze market and customer data to ...

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Senior Customer Support information

What does a senior customer support professional do?

A Senior Customer Support professional is responsible for handling complex customer issues, providing guidance to junior support staff, and ensuring high levels of customer satisfaction. They often act as a point of escalation for challenging cases and may contribute to process improvements or training initiatives. Their role involves excellent communication, problem-solving skills, and a deep understanding of the company's products or services. Additionally, they may analyze support trends to recommend solutions that enhance the overall customer experience.

What are the key skills and qualifications needed to thrive as a senior customer support professional?

To thrive as a Senior Customer Support professional, you need advanced problem-solving abilities, in-depth product knowledge, and several years of experience in customer service roles. Familiarity with customer relationship management (CRM) systems like Salesforce or Zendesk, and certifications in customer service or support management, are highly valued. Exceptional communication, leadership, and conflict-resolution skills make someone stand out in this position. These capabilities are essential for resolving complex issues efficiently, mentoring junior staff, and maintaining high levels of customer satisfaction.

How does a senior customer support professional typically collaborate with other departments to resolve complex customer issues?

Senior Customer Support professionals frequently work cross-functionally with teams such as Product, Engineering, and Sales to resolve complex customer issues. They often act as a bridge, escalating technical problems to the appropriate team and providing detailed context to ensure efficient resolution. Additionally, they may participate in meetings to relay customer feedback, influence product improvements, and help develop new support processes. This collaborative approach not only improves customer satisfaction but also fosters a deeper understanding of the company's products and operations.

What is the difference between Senior Customer Support vs Customer Support Specialist?

AspectSenior Customer SupportCustomer Support Specialist
Required CredentialsExperience in customer service, technical knowledge, possibly certificationsEntry to mid-level experience, basic customer service skills
Work EnvironmentFast-paced, problem-solving, often involves escalationsSupport via phone, email, chat, routine inquiries
Employer & Industry UsageTech, SaaS, retail, telecomSimilar industries, entry to mid-level roles

Senior Customer Support roles typically require more experience, technical knowledge, and involve handling complex issues or escalations. Customer Support Specialists focus on routine customer inquiries and basic support tasks. The senior role often involves mentoring and process improvement, while the specialist role emphasizes direct customer interaction.

What are the most commonly searched types of Customer Support jobs in Michigan?

The most popular types of Customer Support jobs in Michigan are:

Senior Customer Support jobs near you
Infographic showing various Senior Customer Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 22% Part Time, 2% Temporary, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Senior Customer Service Representative

System One

Portage, MI • On-site

$20/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Re-posted 3 days ago

Job description

Job Title: Pre-Operative Planning Representative Location: Kalamazoo, MI Type: 18 month contract Compensation: $20/hour Contractor Work Model: Onsite Hours: Monday–Friday, 7:00 am to 3:30 pm; overtime may be required

Overview

The Pre-Operative Planning Representative creates accurate digital anatomical models and surgical plans used in robotically assisted hip and knee replacement procedures. This onsite role is well suited for a detail-oriented producer with strong computer skills, an interest in anatomy or medical imaging, and the ability to follow precise work instructions in a high-volume production environment.

Responsibilities

  • Create and manage cases using a proprietary case management system.
  • Review CT scans for conformity with Mako Surgical protocol.
  • Segment CT scans using specialized software to create 3D anatomical bone models for robotic surgery.
  • Develop pre-operative surgical plans for robotically assisted total hip and total knee replacement procedures.
  • Review CT segmentations and surgical plans for anatomical landmark accuracy, implant sizing, and implant positioning.
  • Upload completed pre-operative plans to field-based personnel.
  • Document all activities according to prescribed methods and procedures.
  • Follow detailed work instructions to deliver accurate, consistent output.
  • Meet individual production goals that support team and department targets.

Requirements

  • High school diploma or equivalent required.
  • Minimum of 2 years of work experience required; associate degree or higher may be considered in lieu of experience.
  • Proficiency with computer-based systems and Microsoft Office Suite.
  • Ability to work onsite during 1st shift core hours.
  • Ability to work overtime as business needs require, including occasional weeks exceeding 55 hours.
  • Experience or certification in radiology, including CT, X-ray, or MRI, preferred.
  • Knowledge of Adobe Photoshop preferred.
  • Certification in graphic design or a related field preferred.
  • Completion of college-level anatomy coursework preferred.
  • Ability to manage multiple tasks efficiently in a fast-paced production environment.

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M- #LI- Ref: #558-Scientific

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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