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Senior Customer Service Freight Forwarding Jobs in Virginia

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Import/Export Logistics Agent

Sterling, VA · On-site

$60K - $75K/yr

... Freight Forwarding (A sister company of XPO), we proactively manage the challenges of high-value, time-sensitive, and delicate shipments. Our commitment is honesty, integrity, great customer service ...

BOWA

Senior Customer Service Technician

Mclean, VA · On-site

A Senior Customer Service Field Technician for BOWA Builders plays an important role working closely with clients helping to manage and complete residential remodeling projects from punch-out and ...

BOWA

Senior Customer Service Technician

Middleburg, VA · On-site

A Senior Customer Service Field Technician for BOWA Builders plays an important role working closely with clients helping to manage and complete residential remodeling projects from punch-out and ...

BOWA

Senior Customer Service Technician

Mclean, VA · On-site

A Senior Customer Service Field Technician for BOWA Builders plays an important role working closely with clients helping to manage and complete residential remodeling projects from punch-out and ...

Nippon Express USA

Air Export Agent

Sterling, VA

$19 - $21.10/hr

Familiarity with AS400 or other freight forwarding systems preferred. * Strong organizational and multitasking skills. * Excellent communication and customer service abilities. * Ability to work in a ...

Nippon Express USA

Air Export Agent

Sterling, VA · On-site

$19 - $21.10/hr

Familiarity with AS400 or other freight forwarding systems preferred. * Strong organizational and multitasking skills. * Excellent communication and customer service abilities. * Ability to work in a ...

Nippon Express USA

Air Export Agent

Sterling, VA · On-site

$19 - $21.10/hr

Familiarity with AS400 or other freight forwarding systems preferred. * Strong organizational and multitasking skills. * Excellent communication and customer service abilities. * Ability to work in a ...

RightHire, Inc.

Sr. Customer Service Rep

Woodbridge, VA · On-site

$19 - $26.25/hr

Company Description Right Hire Inc would like someone qualified Need to be a ery good customer serice rep. Qualifications * Bachelor's degree * 4 years of experience as a customer serice ...

RightHire, Inc.

Sr. Customer Service Rep

Woodbridge, VA

$19 - $26.25/hr

Company Description Right Hire Inc would like someone qualified Need to be a ery good customer serice rep. Qualifications * Bachelor's degree * 4 years of experience as a customer serice ...

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Office Administrator

Sterling, VA · On-site

$48K - $65K/yr

... Freight Forwarding (A sister company of XPO), we proactively manage the challenges of high value, time sensitive and delicate shipments. Our commitment is honesty, integrity, great customer service ...

STIHL

Customs Entry Writer

Virginia Beach, VA · On-site

$60K - $74K/yr

... customer service. You serve as a key liaison between internal teams and external partners ... Coordinate with carriers, freight forwarders, trucking companies, and external brokerage partners ...

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Senior Customer Service Freight Forwarding information

What is the difference between Senior Customer Service Freight Forwarding vs Customer Service Freight Forwarding?

AspectSenior Customer Service Freight ForwardingCustomer Service Freight Forwarding
ResponsibilitiesOversees complex client accounts, mentors staff, manages escalationsHandles daily customer inquiries, processes shipments, provides basic support
CredentialsExperience in freight forwarding, industry certifications often preferredEntry-level experience, customer service skills
Work EnvironmentTeam leadership, coordination with multiple departmentsFrontline customer support, communication with clients and carriers

The main difference is that Senior Customer Service Freight Forwarding roles involve leadership, complex account management, and strategic oversight, while Customer Service Freight Forwarding focuses on day-to-day client support and shipment processing. Senior roles require more experience and industry knowledge, whereas entry-level positions emphasize customer interaction skills.

What is a senior customer service freight forwarding professional?

A Senior Customer Service Freight Forwarding professional is an experienced specialist responsible for managing and coordinating the shipment of goods across international and domestic borders. They handle customer inquiries, resolve issues, and ensure seamless logistics operations from pickup to delivery. These professionals work closely with clients, carriers, and customs agents to provide tailored solutions, troubleshoot problems, and optimize the supply chain process. Their seniority means they also mentor junior staff and may oversee large or complex accounts.

What are the key skills and qualifications needed to thrive as a senior customer service freight forwarding professional?

To thrive as a Senior Customer Service Freight Forwarding professional, you need in-depth knowledge of international shipping regulations, logistics processes, and experience in freight forwarding, often supported by relevant certifications or a background in supply chain management. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and documentation platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help you build client trust and efficiently handle complex shipments. These skills are crucial to ensure smooth logistics operations, regulatory compliance, and superior customer satisfaction in a dynamic global marketplace.

What are some common challenges faced by senior customer service professionals in freight forwarding, and how can they be addressed?

Senior Customer Service professionals in Freight Forwarding often encounter challenges such as managing complex shipments, coordinating across multiple international stakeholders, and resolving unexpected delays or customs issues. Success in this role requires strong problem-solving skills, adaptability, and effective communication with clients, carriers, and internal teams. Building solid relationships and staying up-to-date with industry regulations help mitigate risks and ensure customer satisfaction. Leveraging technology for shipment tracking and documentation can also streamline processes and reduce errors.
What are the most commonly searched types of Customer Service Freight Forwarding jobs in Virginia? The most popular types of Customer Service Freight Forwarding jobs in Virginia are:
What are popular job titles related to Senior Customer Service Freight Forwarding jobs in Virginia? For Senior Customer Service Freight Forwarding jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Freight Forwarding jobs in Virginia look for? The top searched job categories for Senior Customer Service Freight Forwarding jobs in Virginia are:
What cities in Virginia are hiring for Senior Customer Service Freight Forwarding jobs? Cities in Virginia with the most Senior Customer Service Freight Forwarding job openings:
Senior Customer Service Freight Forwarding jobs near you

Senior Customer Service Representative

Robert Half

Glen Allen, VA • On-site

$20 - $27/hr

Temporary

Posted 2 days ago

New

Job description

We are looking for a Senior Customer Service Representative to support digital banking clients in Glen Allen, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, solves problems efficiently, and is comfortable assisting customers across phone, chat, and social media channels. The role centers on resolving online banking concerns, guiding customers through service issues, and delivering dependable support while meeting banking policies and compliance standards.


Responsibilities:

• Respond to customer inquiries related to digital banking services, including loan, deposit, and account maintenance questions, through multiple service channels.

• Investigate and resolve issues involving bill pay, online access, and other electronic banking concerns by researching account and platform details.

• Manage advanced customer contacts involving matters such as password assistance, account lockouts, and browser-related access problems.

• Support the bank’s social media service presence by addressing customer concerns, monitoring interactions, and participating in moderation activities.

• Take part in scheduled after-hours and on-call coverage to help maintain support for social media and digital service needs.

• Assist with inbound customer communications by identifying needs quickly and providing accurate, service-oriented resolutions.

• Use internal systems, established procedures, and sound judgment to address customer questions and determine appropriate next steps.

• Stay informed about updates, enhancements, and features related to the bank’s digital products and services.

• Follow banking regulations, internal policies, and operational procedures while maintaining quality and accuracy in all customer interactions.

• High school diploma or equivalent required; additional college education is preferred.
• Prior experience in a call center, customer support, or written customer communication environment is preferred.
• Strong analytical thinking with the ability to make sound decisions and resolve issues effectively.
• Excellent verbal and written communication skills, including experience with online chat or digital correspondence.
• Ability to stay organized, manage multiple priorities, and maintain close attention to detail.
• Comfortable using computer systems and standard business applications such as Microsoft Office tools.
• Flexible schedule availability, including rotating weekend hours and shifts based on business needs.
• Ability to work in a regulated environment and consistently follow compliance, policy, and procedure requirements.
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About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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