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Dhl Customer Service Jobs in Virginia (NOW HIRING)

DHL

Business Data Analyst II

Richmond, VA · On-site

$55K - $90K/yr

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription ... enhance service levels. You'll collaborate with site leadership and key stakeholders across ...

DHL

SDS RX Dispatcher

Ashland, VA · On-site

$22/hr

An exciting opportunity awaits you at SDS Rx, Powered by DHL! We are a leading nationwide courier ... Maintain current knowledge of routes and locations to assure timely service and accurate ...

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How much do dhl customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for dhl customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What is a DHL Customer Service?

A DHL Customer Service job involves assisting customers with inquiries related to shipping, tracking, delivery, and logistics services. Responsibilities include handling customer complaints, providing shipping solutions, and ensuring a smooth customer experience. Strong communication and problem-solving skills are essential. The role may involve phone, email, or chat support.

What does a DHL Customer Service do?

A typical day for a DHL Customer Service representative involves handling inbound and outbound calls or emails, addressing shipment inquiries, resolving delivery issues, and updating customers on their parcel statuses. Representatives frequently coordinate with internal departments such as dispatch, warehouse teams, and account managers to ensure smooth operations. The environment is fast-paced and customer-focused, with team collaboration playing a key role in addressing complex service situations. This role provides valuable experience in logistics and customer relations, which can lead to advancement opportunities within DHL.

What are the key skills and qualifications needed to thrive in the DHL Customer Service position?

To excel as a DHL Customer Service representative, you need strong problem-solving abilities, attention to detail, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with CRM software, logistics tracking systems, and communication platforms is commonly required. Exceptional interpersonal skills, patience, and the ability to remain calm under pressure help set candidates apart. These skills are vital for ensuring timely resolutions, maintaining customer satisfaction, and supporting the efficient flow of DHL’s logistics operations.

What are the most commonly searched types of Dhl Customer Service jobs in Virginia?

The most popular types of Dhl Customer Service jobs in Virginia are:

What are popular job titles related to Dhl Customer Service jobs in Virginia?

For Dhl Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Dhl Customer Service jobs in Virginia look for?

The top searched job categories for Dhl Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Dhl Customer Service jobs?

Cities in Virginia with the most Dhl Customer Service job openings:

Dhl Customer Service jobs near you
Infographic showing various Dhl Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $38,762 per year, or $18.6 per hour.

Casual Field Services Agent

DHL Express (USA), Inc.

Sterling, VA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

DHL rating

6.9

Company rating: 6.9 out of 10

Based on 325 frontline employees who took The Breakroom Quiz

35th of 64 rated delivery companies

Job description

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today...

Key Responsibilities:

  • Provides customer service, sales and operational support for the Service Center
  • Answers phone and greets visitors
  • Resolves billing problems in relation to the Service Center
  • Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
  • Communicates with Sales/Service to resolve customer problems
  • Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
  • Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
  • May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skills & Qualifications:

  • High School Degree or Equivalent required
  • Previous experience in customer service/support or related field 
  • Strong Communication Skills (both oral and written)
  • Proficient in Microsoft Office Products (Outlook, Excel, Word)
  • Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work

Physical Requirements:

  • Must be able to lift seventy (70) lbs. occasionally
  • Must be able to lift forty (40) lbs. frequently
  • Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly

Employee Benefits & Incentives 


DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include: 

  • Competitive Pay 
  • Bonus/Incentive Programs 
  • Retirement Savings - 401K with company match 
  • Medical, Dental, Vision, well-being programs 
  • Tuition Reimbursement 
  • Generous Paid Time Off - Starting at 4 Weeks (PT/FT) 
  • Paid Leave 
  • Employee Discount Program 
  • Employee Assistance & Work Life Program 
  • Outstanding training opportunities 

  

DHL is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.  The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster 

  

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. 

Employment Type: FULL_TIME

What DHL employees say

Pay

Benefits

Hours and flexibility

Workplace

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About DHL

Sourced by ZipRecruiter

When Adrian Dalsey, Larry Hillblom and Robert Lynn founded DHL in 1969, they didn’t know they would revolutionize the world of logistics. Today, DHL is the world’s leading logistics company. Our 600,000 people in over 220 countries and territories work every day to help you cross borders, reach new markets and grow your business. Or simply send a letter to your loved ones.

Industry

Transportation and warehousing and personal services

Company size

10,000+ Employees

Headquarters location

Plantation, FL, US

Social media

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