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Senior Customer Retention Jobs in Renton, WA (NOW HIRING)

Zenoti

Senior Customer Success Manager

Seattle, WA · On-site

Your ability to combine technical knowledge with strong communication and relationship-building skills will be essential to driving customer satisfaction and retention. Key Responsibilities

PTCE, Inc

Sr. Retail Marketing Manager

Fife, WA

$61K - $77K/yr

Senior Retail Marketing Manager (DOE up to Marketing Director) Do you see opportunity where others ... This role owns customer acquisition, customer retention, promotional strategy, digital marketing ...

PTCE, Inc.

Sr. Retail Marketing Manager

Fife, WA · On-site

$115K - $140K/yr

Description Senior Retail Marketing Manager (DOE up to Marketing Director) Do you see opportunity ... This role owns customer acquisition, customer retention, promotional strategy, digital marketing ...

DataRobot

Director, Customer Growth

Seattle, WA

  • Medical

  • Dental

  • Vision

This leader is responsible for driving customer retention, incremental revenue growth, and net-new ... Proven experience in a senior account management or sales leadership role, with a strong focus on ...

DataRobot

Director, Customer Growth

Seattle, WA

  • Medical

  • Dental

  • Vision

This leader is responsible for driving customer retention, incremental revenue growth, and net-new ... Proven experience in a senior account management or sales leadership role, with a strong focus on ...

SpaceX

Sr. Operations Engineer (Starlink Growth)

Redmond, WA · On-site

$130K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

SR. OPERATIONS ENGINEER (STARLINK GROWTH) SpaceX was founded on the belief that a future where ... Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime ...

SpaceX

Sr. Operations Engineer (Starlink Growth)

Redmond, WA · On-site

$130K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Sr. Operations Engineer, you will own high-impact initiatives from end to end. You will ... Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime ...

HackerOne

Senior Director, Community

Seattle, WA · On-site

$210K - $302K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Senior Director, Community Remote Location: Boston, MA; Seattle, WA; San Francisco, CA; Austin, TX; ... retaining the right researchers to meet customer demand and event needs. * Champion AI First ...

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Showing results 21-40

All JobsCustomer Retention JobsSenior Customer Retention JobsSenior Customer Retention Jobs in Renton, WA

Senior Customer Retention information

See Renton, WA salary details

$50.6K

$115.7K

$136.7K

How much do senior customer retention jobs pay per year?

As of Aug 18, 2026, the average yearly pay for senior customer retention in Renton, WA is $115,669.00, according to ZipRecruiter salary data. Most workers in this role earn between $93,400.00 and $131,000.00 per year, depending on experience, location, and employer.

What is a senior customer retention specialist?

A Senior Customer Retention specialist is a professional responsible for developing and implementing strategies to keep existing customers engaged and loyal to a company. They analyze customer behavior, identify reasons for churn, and design targeted campaigns or programs to address customer concerns and improve satisfaction. Their role often involves collaborating with sales, marketing, and support teams to ensure that customers receive timely and effective solutions, ultimately increasing customer lifetime value.

What are the key skills and qualifications needed to thrive as a senior customer retention specialist?

To thrive as a Senior Customer Retention Specialist, you need expertise in customer relationship management, data analysis, and a strong understanding of retention strategies, typically supported by relevant experience and a bachelor's degree in business or a related field. Familiarity with CRM platforms, customer analytics tools, and retention-focused software is essential. Exceptional communication, problem-solving skills, and the ability to empathize with customers set outstanding professionals apart. These skills ensure effective customer engagement, proactive issue resolution, and sustained loyalty, directly impacting company revenue and growth.

How does a senior customer retention professional typically collaborate with other departments to improve retention rates?

Senior Customer Retention professionals frequently work cross-functionally with teams such as Marketing, Product, Sales, and Customer Support to develop and implement effective retention strategies. They analyze customer feedback, behavioral data, and churn patterns to identify opportunities for improvement and share actionable insights with relevant stakeholders. Regular meetings and collaborative projects help ensure alignment on retention goals, and this teamwork fosters a holistic approach to enhancing the overall customer experience. Building strong internal relationships is key to successfully driving initiatives that keep customers engaged and loyal.

What is the difference between Senior Customer Retention vs Customer Success Manager?

AspectSenior Customer RetentionCustomer Success Manager
Primary FocusReducing churn and maintaining existing customer relationshipsEnsuring customer satisfaction and maximizing product value
Key ResponsibilitiesRetention strategies, renewal negotiations, loyalty programsOnboarding, ongoing support, proactive engagement
Required SkillsCustomer analytics, communication, negotiationRelationship management, product knowledge, problem-solving
Work EnvironmentCustomer service teams, account managementCross-functional teams, client-facing roles

While both roles focus on customer relationships, Senior Customer Retention primarily aims to reduce churn and retain existing clients through targeted strategies. Customer Success Managers focus on ensuring customers achieve their goals with the product, fostering long-term satisfaction and growth. Both roles are vital for customer loyalty but differ in their core objectives and daily activities.

What are the most commonly searched types of Customer Retention jobs in Renton, WA?

The most popular types of Customer Retention jobs in Renton, WA are:

What are popular job titles related to Senior Customer Retention jobs in Renton, WA?

For Senior Customer Retention jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching Senior Customer Retention jobs in Renton, WA look for?

The top searched job categories for Senior Customer Retention jobs in Renton, WA are:

What cities near Renton, WA are hiring for Senior Customer Retention jobs?

Cities near Renton, WA with the most Senior Customer Retention job openings:

Senior Customer Retention jobs near you
Infographic showing various Senior Customer Retention job openings in Renton, WA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $115,669 per year, or $55.6 per hour.

Senior Customer Success Manager

Zenoti

Seattle, WA • On-site

Full-time

Re-posted 12 days ago

Job description

Role Overview 

As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding clients through product adoption, best practices, and long-term growth strategies. Your ability to combine technical knowledge with strong communication and relationship-building skills will be essential to driving customer satisfaction and retention. 

Key Responsibilities 

  • Customer Advocacy & Engagement: Develop strong relationships with customers, understanding their business needs and challenges to drive adoption and success. 
  • Product Expertise: Become a subject matter expert in Zenoti's platform, proactively exploring features and functionalities to deliver maximum value to customers. 
  • Problem Solving & Solution Building: Analyze customer challenges and independently develop solutions to enhance their experience and business outcomes. 
  • Data-Driven Strategy: Leverage customer data and insights to guide decision-making, drive customer retention, and identify expansion opportunities. 
  • Executive Presence & Influence: Confidently lead customer conversations, influence stakeholders, and drive positive change within their organizations. 
  • Cross-Functional Collaboration: Work closely with sales, marketing, product, and support teams to ensure a seamless customer journey and continuous product improvement. 
  • Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and communicate complex topics clearly and concisely. 

Required Skills & Qualifications 

  • Technical Horsepower & Curiosity: Ability to deeply understand and use Zenoti's product, with a proactive approach to learning. 
  • Problem Solving: Strong analytical and critical-thinking skills to independently identify challenges and develop effective solutions. 
  • Data-Driven Decision Making: Ability to interpret data to define strategies and make informed decisions. 
  • Executive Presence & Influence: Confidence, charisma, and credibility to lead discussions and drive meaningful change. 
  • EQ & Relationship Building: Strong interpersonal skills with a customer-first mindset, active listening, and deep customer empathy. 
  • Cross-Functional Collaboration: Proven ability to work with diverse teams across sales, marketing & product, and align stakeholders toward common goals. 
  • Time Management, Prioritization & Communication Skills: Exceptional organizational skills, with the ability to prioritize tasks and communicate effectively. 

Preferred Qualifications 

  • Experience in a SaaS, technology, or customer-facing role. 
  • Background in the wellness, beauty, or fitness industries is a plus. 
  • Proficiency in CRM tools and data analytics platforms. 

Why Join Zenoti? 

  • Be part of a high-growth, innovative company transforming the beauty and wellness industry. 
  • Work in a dynamic and collaborative environment with industry leaders. 
  • Opportunities for professional growth, learning, and career advancement. 

If you're passionate about helping customers succeed, solving complex challenges, and driving impactful change, we'd love to hear from you! 

Apply now and be part of Zenoti's journey to revolutionize the industry. 

Apply