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Remote Customer Retention Jobs in Renton, WA (NOW HIRING)

EnthuZiastic

Growth Hacker - Remote

Seattle, WA · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

EnthuZiastic

Growth Hacker - Remote

Bellevue, WA · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

EnthuZiastic

Growth Hacker - Remote

Tacoma, WA · Remote

... a remote position. User Acquisition: * Develop and execute strategies to acquire new users ... Customer Retention: * Develop strategies to increase customer retention and reduce churn through ...

Zenoti

Vice President - Customer Success

Seattle, WA · Remote

$180K - $250K/yr

... retention and spending. Our platform is engineered for reliability and scale and harnesses the ... Experience in working with remote teams effectively * Ability to work in a fast paced, ever ...

Zenoti

Vice President - Customer Success

Seattle, WA · Remote

$180K - $250K/yr

... retention and spending. Our platform is engineered for reliability and scale and harnesses the ... Experience in working with remote teams effectively * Ability to work in a fast paced, ever ...

Exodigo

Enterprise Account Manager

Seattle, WA · Remote

Own Account Growth & Retention * Manage and grow a portfolio of enterprise accounts, ensuring high ... Collaborative, no-ego team environment focused on customer outcomes * Remote-first culture with ...

Canals

Customer Success Manager

Seattle, WA · Remote

About Canals Canals is a fully remote, profitable startup transforming the industrial supply chain ... Own a portfolio of customer relationships, driving adoption, retention, and renewals. * Lead ...

Exodigo

Enterprise Account Manager

Seattle, WA · On-site +1

$140K - $160K/yr

... driving customer retention, satisfaction, and growth. What You'll Do: Own Account Growth ... Comfortable working in a remote, high-growth environment * Comfortable with frequent regional ...

Supio

Customer Success Manager

Seattle, WA · On-site +1

$120K - $150K/yr

Account Growth, Retention, and Expansion Strategy Monitor customer health metrics and usage ... High-autonomy work environment, every Tuesday is a Remote Work Day * DoorDash subsidies for ...

Group CBS

Outside Sales Representative

Sumner, WA · Remote

Outside Sales Representative Location United States remote Schedule Monday through Friday 8:00am to ... Strong customer retention with high renewal and repeat purchase rates • Clear, compelling ...

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All JobsCustomer Retention JobsRemote Customer Retention JobsRemote Customer Retention Jobs in Renton, WA

Remote Customer Retention information

See Renton, WA salary details

$12

$20

$36

How much do remote customer retention jobs pay per hour?

As of May 30, 2026, the average hourly pay for remote customer retention in Renton, WA is $20.28, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $21.11 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Retention Specialist, and why are they important?

To excel as a Remote Customer Retention Specialist, you need strong problem-solving abilities, a customer-focused mindset, and typically a background in customer service or sales. Familiarity with CRM platforms like Salesforce or Zendesk and experience with data analysis tools are often required. Exceptional communication, active listening, and resilience are vital soft skills for building rapport and handling challenging conversations. These skills help maintain customer loyalty, reduce churn, and drive long-term business growth in a competitive, remote environment.

What strategies do Remote Customer Retention specialists typically use to build strong customer relationships without face-to-face interaction?

Remote Customer Retention specialists often rely on proactive communication, personalized follow-ups, and attentive problem-solving to foster loyalty. Since interactions are virtual, they use clear, empathetic messaging and make effective use of digital tools like CRM systems to track customer history and preferences. Building rapport remotely requires consistency, timely responses, and a focus on adding value during every touchpoint. Specialists frequently collaborate with sales, support, and product teams to resolve issues and create positive experiences that encourage customers to stay.

What is a Remote Customer Retention Specialist?

A Remote Customer Retention Specialist is a professional who works from a remote location to help companies retain their existing customers. They engage with customers via phone, email, or chat to address concerns, resolve issues, and encourage continued use of the company's products or services. Their primary goal is to reduce customer churn by providing excellent service and implementing strategies to increase customer loyalty. This role often requires strong communication skills, problem-solving abilities, and a deep understanding of customer needs.

What is the difference between Remote Customer Retention vs Remote Customer Support?

AspectRemote Customer RetentionRemote Customer Support
Primary FocusBuilding long-term customer relationships and reducing churnAssisting customers with immediate issues and inquiries
Skills NeededCommunication, relationship management, data analysisProblem-solving, technical knowledge, communication
Work EnvironmentCustomer engagement platforms, CRM toolsHelpdesk software, chat systems
Common Industry UsageRetail, SaaS, subscription servicesTech support, e-commerce, telecom

Remote Customer Retention focuses on maintaining customer loyalty and reducing churn through relationship management, while Remote Customer Support addresses immediate technical or service issues. Both roles require strong communication skills but differ in their strategic versus reactive approaches.

What are the most commonly searched types of Customer Retention jobs in Renton, WA? The most popular types of Customer Retention jobs in Renton, WA are:
What are popular job titles related to Remote Customer Retention jobs in Renton, WA? For Remote Customer Retention jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Retention jobs in Renton, WA look for? The top searched job categories for Remote Customer Retention jobs in Renton, WA are:
What cities near Renton, WA are hiring for Remote Customer Retention jobs? Cities near Renton, WA with the most Remote Customer Retention job openings:
Remote Customer Retention jobs near you

Customer Success & Solutions Director (Enterprise)

4 Staffing Corp - Client Jobs

Seattle, WA • Remote

$200K - $260K/yr

Full-time

Posted 15 days ago

Job description

Customer Success & Solutions Director (Enterprise)

Location: Remote (Anywhere USA) - No Visa Sponsorship at this time

About the Role

We are partnering with a high-growth, data-driven technology company that provides advanced market intelligence and analytics to global enterprises. Their platform enables organizations to better understand technology adoption, optimize go-to-market strategies, and drive more predictable revenue outcomes.

They are seeking a Senior level Customer Success & Solutions professional to lead strategic enterprise engagements, oversee a high-performing team, and drive measurable customer outcomes across complex global accounts.

Key ResponsibilitiesEnterprise Leadership & Governance
  • Lead Customer Success and Solutions teams supporting large, global enterprise clients
  • Navigate complex organizational structures and build scalable engagement frameworks
  • Establish best practices for deploying data-driven solutions across distributed teams
Executive Engagement & Value Realization
  • Partner with senior stakeholders (e.g., CIO, CTO, CFO) to align technical solutions with business objectives
  • Translate technical capabilities (e.g., APIs, data workflows) into clear financial outcomes such as revenue growth, efficiency gains, and retention
  • Ensure all customer initiatives are tied to measurable ROI and long-term value
Technology Strategy & GTM Enablement
  • Advise customers on integrating modern data platforms, automation, and AI-driven workflows into their go-to-market operations
  • Drive adoption of scalable architectures that connect seamlessly with CRM systems and other enterprise tools
  • Guide customers in optimizing end-to-end GTM processes using data and automation
Proof of Value & Team Development
  • Build and mentor a team of consultative, technically strong customer-facing professionals
  • Lead execution of proof-of-value initiatives that demonstrate measurable business impact
  • Elevate the team from feature delivery to strategic value creation
Cross-Functional Alignment & Financial Modeling
  • Partner with Sales, Product, and Customer Success to align on customer outcomes
  • Develop business value frameworks that quantify the impact of solutions on customer performance
  • Support strategic account planning and expansion initiatives
Success Metrics
  • Retention & Expansion: Maintain high customer retention and drive account growth through strategic engagement
  • Time-to-Value: Improve onboarding speed and accelerate realization of customer outcomes
  • Predictability: Enhance customer health visibility and renewal forecasting accuracy
  • Executive Engagement: Build trusted advisor relationships across top-tier enterprise accounts
QualificationsExperience
  • 15+ years in enterprise-facing roles such as Customer Success, Solutions Architecture, or Technical Consulting
  • Proven experience working with large, complex global organizations
Business & Technical Acumen
  • Strong understanding of how technical solutions impact business performance (e.g., revenue, cost, retention)
  • Ability to communicate complex technical concepts in business terms
Technical Expertise
  • Experience with enterprise platforms, APIs, data integration, and workflow automation
  • Familiarity with modern go-to-market systems and data-driven sales/marketing processes
Leadership & Communication
  • Exceptional executive presence and storytelling ability
  • Experience influencing senior stakeholders and leading high-performing teams
Education
  • Bachelor's degree in a technical or related field preferred
  • Advanced degree (e.g., MBA) or relevant certifications are a plus
Why This Role

This is an opportunity to join a fast-scaling organization at the intersection of data, AI, and enterprise go-to-market strategy—where you can directly influence how leading companies leverage technology to drive growth.