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Senior Computer Support Specialist Jobs in Appleton, WI

J. J. Keller

Operations Support Specialist

Neenah, WI · On-site

$53K - $71K/yr

Keller is looking for an Operations Support Specialist to join our Service Operations team! J. J ... Work involves operation of personal computer equipment for extended periods of time. We Protect ...

Maxcess International

Customer Support Specialist

Neenah, WI · On-site

$18.25 - $24.50/hr

Candidate must be comfortable in handling administrative tasks, have versatile computer experience ... Support continuous improvement initiatives and processes through active involvement * Actively ...

SGS

Sales Support Specialist

Appleton, WI · On-site

$21/hr

Support Operations efforts with Sales, Technical and other departments * May communicate with ... Ability to speak effectively to customers or employees of the organization COMPUTER SKILLS • ...

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Senior Computer Support Specialist information

See Appleton, WI salary details

$34.6K

$105K

$114.6K

How much do senior computer support specialist jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior computer support specialist in Appleton, WI is $104,971.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,200.00 and $113,700.00 per year, depending on experience, location, and employer.

What is a senior computer support specialist?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.

How does a senior computer support specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as a senior computer support specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

How much does a senior computer support specialist make per hour?

A senior computer support specialist typically earns between $25 and $40 per hour, depending on experience, certifications, and geographic location. They often work in technical support roles requiring strong troubleshooting skills and familiarity with hardware and software systems.

What are the most commonly searched types of Computer Support Specialist jobs in Appleton, WI?

The most popular types of Computer Support Specialist jobs in Appleton, WI are:

What are popular job titles related to Senior Computer Support Specialist jobs in Appleton, WI?

For Senior Computer Support Specialist jobs in Appleton, WI, the most frequently searched job titles are:

What job categories do people searching Senior Computer Support Specialist jobs in Appleton, WI look for?

The top searched job categories for Senior Computer Support Specialist jobs in Appleton, WI are:

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Cities near Appleton, WI with the most Senior Computer Support Specialist job openings:

Senior Computer Support Specialist jobs near you

Operations Support Specialist

J. J. Keller

Neenah, WI • On-site

$53K - $71K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Requisition #: 20825
Functional Area: Audit/Risk/Compliance; Administrative Support; Office/Clerical
Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Work Hours: Monday - Friday 8am - 430pm
Position Summary
J. J. Keller is looking for an Operations Support Specialist to join our Service Operations team! J. J. Keller was founded over 70 years ago and we provide over 90% of the Fortune 1000 companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance. With over 7 million employers in this country, the need for our solutions is always growing. Our success demands we add talent to our team in order to support the needs of our clients.
As part of our Service Operations team, you will process client requests for our Drug & Alcohol, Driver Qualification and Vehicle Services in a timely and accurate manner. This position works closely with clients, vendors, state contacts and team members to meet client expectations.
J. J. Keller offers many great benefits!
  • Annual Reviews, Merit Increases & Quarterly Bonus Program Paid Out When Company Goals are Met!
  • Medical / Dental / Vision Insurance
  • Tuition Reimbursement, eligible your FIRST DAY
  • 401(k) with Employer Match + Company-Funded Annual Profit Sharing
  • 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday
There are so many things to love about our home office in Neenah, WI:
  • Jean-friendly environment, every day of the week!
  • Café that offers breakfast, lunch and multiple a la carte items
  • Free Onsite Wellness Clinic for those associates near our corporate office + free telehealth coverage for all associates
  • Free access to our onsite Fitness Center + additional 24/7 access to FLEX by Fitness on Demand to enjoy workouts at home.
  • Near 1-mile long walking trail that wraps around the campus
  • Multiple collaboration stations
Job Responsibilities
  • Processes vehicle transactions such as credentialing new units, ownership transfers, annual renewals, replacement plates, etc. in an accurate and timely manner.
  • Requests and monitors client funds for transactions. Reconciles accounts and requests additional funds when needed.
  • Identifies and fixes issues pertaining to transactions in a timely manner. Works with appropriate internal and external resources as applicable.
  • Processes monthly and quarterly IFTA and Mileage taxes within tight turnaround times; ensuring clients taxes are completed and filed prior to the end of the month.
  • Resolves issues directly with the state when processing errors occur on behalf of the client.
  • Acquires and maintains in-depth knowledge of the applicable local, county, state, and federal regulations that pertain to vehicle services transactions.
Qualifications
Experience/Education:
  • 2+ years of professional services experience utilizing Excel.
  • Post-secondary education in a business-related field preferred.
  • In lieu of degree or experience, would consider a combination of education and related office experience.
Other Skills/Qualifications:
  • Proficient in MS Office Suite with a heavy focus on Excel.
  • Strong organizational, problem solving, communication, and critical thinking skills.
  • Knowledge of local, state, federal regulations pertaining to vehicle credentialing desirable.
  • Ability to apply regulatory knowledge in a variety of situations.
  • Independent and strong decision-making skills.
  • Ability to deal with ambiguity.
  • Desire to meet and exceed client expectations.
  • Willingness to participate in background check/fingerprinting requirements at state or local authorities to obtain access as needed to fulfill services.

Physical Requirements
Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.
We Protect People & The Businesses They Run™
Every associate at J. J. Keller makes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America.
J. J. Keller History: November 1, 2023, marked 70 years of business for J. J. Keller & Associates, Inc. Click HERE to take a tour through three generations of this family-owned business - from our founding as a one-man consulting firm through decades of delivering on our purpose of protecting people and the businesses they run.
J. J. Keller Career Stories: Click HERE to hear from our associates about what they have to say about life as an associate at J. J. Keller.
J. J. Keller Earns 8th Great Place to Work Certification™: Click HERE to find out what makes J. J. Keller great.
J. J. Keller Certified as a Top 100 Most Loved Workplace® in America: Click HERE to find out why our associates LOVE working at J. J. Keller.
2024 Top Company for Women to Work for in Transportation: Click HERE to learn more about this prestigious recognition.
If you experience system-related issues or need assistance with the online application, please call (920) 720-7700.
Professional Referral Program: Not the right role for you, but know someone who could be a great fit? Click HERE to refer them to us through our Professional Referral Programand you will earn a cash payment if your referral is hired.
J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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