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Senior Collection Manager Jobs in Tennessee (NOW HIRING)

Loews Hotels & Co

Collections Manager

Nashville, TN · On-site

The Collections Manager reports to the Senior Manager of Credit and Collections. * Provides day to day management of activities related to billing and collection functions for meeting and event ...

Loews Hotels

Collections Manager

Nashville, TN · On-site

The Collections Manager reports to the Senior Manager of Credit and Collections. * Provides day to day management of activities related to billing and collection functions for meeting and event ...

The Nash

Senior Sales Manager

Nashville, TN · On-site

The Nash Hotel is seeking a dynamic and results-driven Senior Sales Manager to join our team in ... About the Company Opal Collection is a forward-thinking company dedicated to excellence and ...

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Senior Collection Manager information

See Tennessee salary details

$20.4K

$107.3K

$190.6K

How much do senior collection manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior collection manager in Tennessee is $107,333.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,700.00 and $131,600.00 per year, depending on experience, location, and employer.

What is a senior collection manager?

Senior Collection Managers are professionals responsible for overseeing the collection and management of valuable items, such as art, historical artifacts, or financial debts, depending on the industry. They supervise collection teams, develop policies for care and acquisition, and ensure the proper documentation and preservation of items within a collection. Typically, they also handle budgeting, reporting, and compliance with legal and ethical standards. Their expertise ensures that collections are maintained, expanded, and accessible for current and future use.

What are the key skills and qualifications needed to thrive as a senior collection manager?

To thrive as a Senior Collection Manager, you need expertise in debt collection strategies, financial analysis, and a solid understanding of relevant laws, typically backed by a degree in finance or a related field. Familiarity with collection management software, CRM systems, and regulatory compliance tools is essential. Strong negotiation, leadership, and conflict resolution skills help manage teams and resolve challenging accounts efficiently. These skills ensure effective debt recovery, maintain compliance, and support organizational financial health.

What are some common challenges faced by senior collection managers, and how can they effectively address them?

Senior Collection Managers often encounter challenges such as handling high-value or disputed accounts, managing team performance, and adapting to regulatory changes. Effective strategies include developing strong negotiation skills, implementing clear performance metrics, and staying updated on compliance requirements. Additionally, fostering open communication within the team and collaborating closely with legal and finance departments can help address complex cases and improve overall collection rates.

What is the difference between Senior Collection Manager vs Collection Supervisor?

AspectSenior Collection ManagerCollection Supervisor
ResponsibilitiesOversees large collections teams, develops strategies, manages complex accountsSupervises collection staff, ensures daily collection activities are completed
CredentialsBachelor's degree, experience in collections, leadership skillsHigh school diploma or equivalent, experience in collections, supervisory skills
Work EnvironmentOffice setting, strategic planning, team managementOffice environment, direct oversight of collection agents
Industry UsageCommon in financial services, banking, and credit industriesUsed across similar industries for team oversight

The Senior Collection Manager typically handles strategic planning and manages larger teams, requiring more experience and leadership skills. The Collection Supervisor focuses on overseeing daily collection activities and supervising staff. Both roles are vital in the collections process but differ mainly in scope and responsibility.

What are popular job titles related to Senior Collection Manager jobs in Tennessee?

For Senior Collection Manager jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Senior Collection Manager jobs in Tennessee look for?

The top searched job categories for Senior Collection Manager jobs in Tennessee are:

What cities in Tennessee are hiring for Senior Collection Manager jobs?

Cities in Tennessee with the most Senior Collection Manager job openings:

Senior Collection Manager jobs near you
Infographic showing various Senior Collection Manager job openings in Tennessee as of June 2026, with employment types broken down into 82% Full Time, 12% Part Time, 2% Temporary, and 4% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $107,333 per year, or $51.6 per hour.

Collections Manager

Loews Hotels & Co

Nashville, TN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Loews Hotels rating

6.9

Company rating: 6.9 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

34th of 109 rated hotels

Job description

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.
This position provides direction and leadership in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This leader oversees the activities of a dynamic group of team members who interact with clients of our hotels and liason with hotel leaders. An effective Collections Manager maintains strong internal controls, limits credit risk, proactively collects receivables within contracted terms, and maintains aged receivables to a minimum. The Collections Manager is a results-driven professional who directs the activities of the Collections team to deliver our brand promise of extraordinary customer service to all stakeholders. The Collections Manager reports to the Senior Manager of Credit and Collections.
  • Provides day to day management of activities related to billing and collection functions for meeting and event groups prior to group arrival (includes scheduled advance and final deposits).
  • Directs the activities of the Collection Coordinators responsible for the billing and collection of receivables post departure in accordance with contractual payment terms.
  • Responsible for the delivery of services to clients and hotels within defined service level standards
  • Responsible for the accurate and timely reporting of aged accounts receivables.
  • Ensures the timely resolution of client disputes contributing to aging receivable balances.
  • Manages guest/client problem resolution and contact escalation protocols.
  • Primary contact for adhoc client escalation meetings to resolve aged or disputed receivables.
  • Create and manage payment plans for delinquent accounts for Management approval.
  • Responsible for all due diligence and support documentation to 3rd Party collection agency.
  • Continually monitors workflow streams, team member productivity, and key performance indicators to ensure cash flow objectives are met.
  • Responsible for facilitating monthly meetings with hotel operations reporting on the status of each individual aged account receivable balance.
  • Controls costs by effectively managing labor and monitoring savings objectives.
  • Ensures environment of internal controls and best practices is enforced, regularly tested, and corrective action taken where appropriate.
  • Develops and executes action plans to drive employee satisfaction targets.
  • Builds strong relationships with hotel property leaders to ensure their needs are met and concerns are addressed in a timely and professional manner.
  • Foster a continuous improvement culture which includes deploying technology-enabled solutions to advance, scale and optimize resources in delivering high quality and consistency to clients.
  • Identifies training opportunities; creates and presents ongoing training to team members, hotel property leadership and other key stakeholders in the order to cash process.
  • Hire, coach, train and evaluate assigned team member performance.
  • Regular attendance in conformance with standards
  • May be required to work varying schedules to reflect business needs
  • Required to attend all training sessions and meetings

Required:
  • Ability to work cooperatively with others.
  • Ability to maintain confidentiality.
  • Ability to read, write and speak English effectively.
  • Ability to communicate effectively both written and verbally.
  • Ability to work effectively, maintain composure and make decisions in stressful situations.
  • Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines.
  • Ability to perform both standard and intermediate spreadsheet functions using Microsoft Excel.
  • Proficiency in windows-based computer programs to include e-mail, internet and word processing applications.
  • Strong computer skills and ability to learn new computer applications.
  • General knowledge of mathematics and accounting principles.

Preferred:
  • Previous experience having served as a Credit Manager.
  • Previous hotel industry experience.
  • Previous experience having worked in a high volume shared services environment.
  • Solid continuous improvement experience and achievements

Education: High School Diploma or GED equivalent, Some College preferred.
Experience: 2-5 years customer-facing work experience in a hospitality or finance environment, 1-2 years supervising a team, 5+ years' experience with credit.

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About Loews Hotels & Co

Sourced by ZipRecruiter

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1960

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