Senior Collection Manager Jobs in Nebraska (NOW HIRING)

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a BPO Senior Director to join our team.

We are seeking a dynamic and highly experienced Senior Director to lead our BPS Banking & Financial Services (BFS) industry domain. This executive-level role is ideal for a strategic leader who excels in operational oversight, client engagement, organizational leadership, and business growth. The Senior Director will guide multiple departments, drive strategic initiatives, manage large-scale client programs, and serve as a thought leader within NTT DATA.

Must Live in Continental United States

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Salary for this role is $160,000 per year

• Provide direction, guidance, and oversight for operations, administration, and results across a major department or multiple departments.
• Establish operational objectives for managers and professional teams across assigned business areas.
• Develop and execute comprehensive strategic and operational business plans for the department.
• Make critical decisions that directly impact financial operations, performance, and business outcomes.
• Advise executive leadership teams on evolving market conditions and needed internal adjustments.

• Lead and manage staff for large, complex client engagements within the BFS industry.
• Demonstrate exceptional leadership, interpersonal ability, and client relationship management.
• Act as a business leader for new business development, sales support, and delivery of new client engagements.
• Serve as an internal and external expert in addressing complex organizational business challenges.
• Model exceptional communication, influence, and leadership capabilities.
• Build and inspire high-performing teams while fostering a culture of excellence, accountability, and collaboration.
• Provide mentorship and organizational guidance to managers and senior professionals.
• Apply expert knowledge of project management principles and methodologies.
• Demonstrate advanced analytical and problem-solving capabilities.
• Own budgeting, financial management, and P&L responsibilities.
• Develop complex operational and strategic plans that support long-term business success.
• P&L Growth responsibility.

• Ability to physically perform general office duties, with or without reasonable accommodation.
• Commitment to supporting the BPS BFS Industry Domain.
• Proven experience to balance revenue objectives with customer needs, resulting in sustained client relationships

• 15 years of relevant industry experience with increasing levels of responsibility.
• 7 years of managerial or leadership experience overseeing teams or departments.
• Undergraduate degree or equivalent combination of education and experience.
• Demonstrated experience leading large-scale client programs and business operations.
• Expertise in project management, consulting methodologies, and operational execution.
• Graduate degree (MBA or related field).
• Experience within the BPS BFS domain or related financial services sectors.

Must Pass Drug screen

Must Pass a background check with Education check and employment verification check.

This job posting is for active vacancies. Applications are pre-screened using artificial intelligence technology and reviewed by NTT DATA recruiters.

To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.

• NTT DATA will provide a computerand headset for remote work.
• Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
• Failure to return equipment may result in collection actions and/or other consequences.
• Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
• A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.

• Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
• Remote employees must adhere to all technical support procedures and protocols.
• Chronic connectivity issues or recurring downtimethat impede job performance, including internet outages, may result in the remote status changing to onsite.

Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.

• Employees must have adedicated, professional workspaceconducive to servicing Customer Service customers with the same quality as an onsite environment.
• The workspace must be apermanent, unencumbered locationused daily for work.
• Employees must work withminimal distractionsthat do not interfere with business operations or service delivery.
• Ideally, the workspace isisolated from other household membersand used exclusively for job duties.
• Background noise, interruptions from people or pets, and other distractionsmust be kept to an absolute minimum to avoid disruptions to customer service.
• Employees must work from thesame location consistentlyunless prior approval is obtained.
• If a change in work location is necessary:
• The new location must meet allRemote Workspace and Technology Requirements.
• Notification to NTT DATA Managementis required before relocating

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NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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