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Senior Claims Representative Jobs in Raleigh, NC

Represents the Bank's interests in matters before federal, state and local administrative agencies ... Prepares internal reports and briefs senior leadership on material litigation and trends. Tracks ...

Sr. Fuel Tax Accountant

Raleigh, NC · On-site

$79K - $102K/yr

Manage fuel tax audits, refund claims, regulatory inquiries, and jurisdictional notices, including ... Please inform the Company's Human Resources Representative if you need assistance completing any ...

Vice President, Clinical Pharmacy

Raleigh, NC · On-site

$125K - $165K/yr

The role represents Sedgwick as a recognized voice in the industry. ARE YOU AN IDEAL CANDIDATE? We ... senior stakeholders * Strong analytical skills, with the ability to interpret claims and book-of ...

Labor & Employment Associate

Raleigh, NC · Hybrid

$160K - $200K/yr

Senior Employee Benefits & Executive Compensation (ERISA) Attorney Location: Raleigh, NC (On-site ... Represent employers and corporate management in state and federal courts against claims involving ...

Strong leadership and communication abilities, with experience presenting financial data to senior ... Furnishes General Foreperson and utility representative with reports of orders completed, units of ...

Strong leadership and communication abilities, with experience presenting financial data to senior ... Furnishes General Foreperson and utility representative with reports of orders completed, units of ...

Foreperson - NON-UNION

Pittsboro, NC

$62K - $81K/yr

Strong leadership and communication abilities, with experience presenting financial data to senior ... Furnishes General Foreperson and utility representative with reports of orders completed, units of ...

Strong leadership and communication abilities, with experience presenting financial data to senior ... Furnishes General Foreperson and utility representative with reports of orders completed, units of ...

Foreperson - NON-UNION

Raleigh, NC · On-site

$86K - $113K/yr

Strong leadership and communication abilities, with experience presenting financial data to senior ... Furnishes General Foreperson and utility representative with reports of orders completed, units of ...

Showing results 21-40

Senior Claims Representative information

See Raleigh, NC salary details

$11

$23

$40

How much do senior claims representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for senior claims representative in Raleigh, NC is $23.45, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $26.63 per hour, depending on experience, location, and employer.

What does a senior claims representative do?

A Senior Claims Representative is responsible for handling complex insurance claims, investigating and evaluating them, and determining the extent of the insurance company’s liability. They review documentation, interview claimants and witnesses, and negotiate settlements in accordance with company and legal guidelines. In addition, they may mentor junior staff and ensure that claims are processed efficiently and in compliance with policies. Their role is critical in ensuring fair outcomes for both the insurer and the insured.

What are the key skills and qualifications needed to thrive as a senior claims representative, and why are they important?

To thrive as a Senior Claims Representative, you need in-depth knowledge of insurance policies, claims adjudication, and investigative techniques, usually backed by relevant experience or a related degree. Familiarity with claims management systems, regulatory compliance tools, and sometimes industry certifications like AIC or CPCU is typically expected. Excellent negotiation, analytical thinking, and customer service skills help build trust and resolve complex claims efficiently. These abilities ensure accurate, fair, and timely claims processing, maintaining customer satisfaction and minimizing organizational risk.

What are some common challenges faced by senior claims representatives, and how can they effectively manage complex claims?

Senior Claims Representatives often handle high-value or intricate claims that require thorough investigation, negotiation, and adherence to regulatory guidelines. Challenges can include managing multiple cases simultaneously, working with difficult claimants, and balancing the interests of clients, policyholders, and the company. Effective management involves strong organizational skills, continuous communication with stakeholders, and staying current with industry best practices. Collaboration with legal teams, adjusters, and underwriters is also crucial to ensure fair and timely resolutions.

What is the difference between Senior Claims Representative vs Claims Adjuster?

AspectSenior Claims RepresentativeClaims Adjuster
Required CredentialsHigh school diploma or equivalent; often some insurance certificationsHigh school diploma or equivalent; insurance licenses often required
Work EnvironmentOffice setting, claims departmentField or office-based, investigating claims
Employer & Industry UsageInsurance companies, claims departmentsInsurance companies, third-party administrators
Common Search & ComparisonSenior Claims Representative vs Claims Adjuster

The main difference is that Senior Claims Representatives often handle more complex claims and may have additional responsibilities, while Claims Adjusters focus on investigating and settling claims, sometimes in the field. Both roles require similar credentials and work within insurance companies, but Senior Claims Representatives typically have more experience and authority in decision-making.

What are the most commonly searched types of Claims Representative jobs in Raleigh, NC?

The most popular types of Claims Representative jobs in Raleigh, NC are:

What are popular job titles related to Senior Claims Representative jobs in Raleigh, NC?

For Senior Claims Representative jobs in Raleigh, NC, the most frequently searched job titles are:

What cities near Raleigh, NC are hiring for Senior Claims Representative jobs?

Cities near Raleigh, NC with the most Senior Claims Representative job openings:

Infographic showing various Senior Claims Representative job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 10% Part Time, and 2% Contract. Highlights an 63% Physical, 1% Hybrid, and 36% Remote job distribution, with an average salary of $48,779 per year, or $23.5 per hour.

Employment Litigation Counsel

First Citizens Bank

Raleigh, NC • Hybrid

Full-time

Posted 19 days ago


First Citizens Bank rating

7.4

Company rating: 7.4 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

108th of 174 rated banks


Job description

Overview

This is a hybrid role with the expectation to work 3 days a week in the Raleigh office located at 4300 Six Forks Road, Raleigh, NC 27609.

First Citizens seeks an exceptional attorney to join its Legal department as Employment Litigation Counsel to manage employment-related claims, agency charges, investigations, arbitrations and litigation.  The attorney will partner with Human Resources, Risk, and business stakeholders in the defense and resolution of employment disputes while supporting the Bank’s legal, regulatory, and business objectives.

This is a dynamic role requiring sound judgment, adaptability, collaboration, and the ability to manage complex matters in a fast-paced environment.  The ideal candidate is a pragmatic problem solver with significant litigation experience, strong written and oral advocacy skills, sound business judgment, and the ability to manage complex disputes while balancing legal risk and business objectives.  Experience in-house and ability to manage work independently are a plus.

This position reports to the Deputy General Counsel for Litigation, Investigations, and Subpoenas. 


Responsibilities & Qualifications
  • Independently manages employment-related claims, administrative charges, agency investigations, regulatory proceedings, arbitrations, and litigation matters.  Handles pre-litigation disputes, demand letters, administrative charges, and settlement negotiations efficiently and cost-effectively. May handle arbitrations and litigation matters (including court appearances) on behalf of the bank, if appropriate.  Represents the Bank's interests in matters before federal, state and local administrative agencies and coordinates responses to agency investigations and enforcement actions. 
  • When necessary, selects, retains and manages outside counsel.  Supervises and controls outside counsel budgets, strategy and deliverables.  Ensures alignment of external counsel’s work with institutional objectives and cost management policies. 
  • Partners closely with Human Resources, Risk, and relevant business stakeholders in connection with employment-related claims, agency charges, investigations, subpoenas, demand letters, and litigation to develop factual records, assess litigation exposure, preserve evidence, manage discovery obligations, formulate defense strategies, and support the effective resolution of disputes. Partners with other attorneys in the Legal Department to identify and address legal risks associated with employment disputes. 
  • Provides legal support relating to fact-gathering efforts and internal investigations when connected to pending or threatened litigation, agency proceedings, or employment disputes.
  • Prepares internal reports and briefs senior leadership on material litigation and trends.  Tracks closely and provides regular periodic reporting on arbitrations, litigation matters and pre-litigation disputes.  Works with corporate finance and audit functions to develop risk profiles for cases and set legal reserves where required.
  • Serves as a subject matter resource regarding developments in employment litigation, arbitration, and regulatory enforcement. Monitors federal and state laws, regulations, agency guidance, and court decisions that may impact employment-related claims and litigation strategies. Communicates significant developments and emerging risks to Legal leadership, Human Resources, and other stakeholders as appropriate.

Juris Doctor (JD) Degree and 5+ years of post-JD employment litigation experience, preferably including management-side employment litigation. 

Additional Requirements:

  • Demonstrated ability to manage complex employment litigation and agency proceedings.
  • Experience evaluating litigation risk, exposure, and settlement options and communicating recommendations to senior management.
  • Experience working effectively with Human Resources, Risk, and business stakeholders in support of employment claims and litigation.
  • Strong judgment in assessing litigation risk and developing case strategy.
  • Experience developing and managing litigation budgets and litigation-related reporting.
  • Strong communication and interpersonal skills.
  • Advanced organization and time management skills.
  • Strong attention to detail.
  • Problem solving skills.
  • Ability to manage outside counsel, litigation budgets, and case strategy.
  • Negotiation skills.
  • Ability to work independently but take direction as required.
  • Proven history of managing projects, meeting deadlines, and producing and presenting excellent deliverables.
  • Intermediate experience with MS Office, specifically the ability to conduct data analysis using Excel.

 

Preferred Qualifications:

  • North Carolina law license preferred but not required.
  • Experience handling management-side employment litigation, administrative agency proceedings, and employment-related investigations in a leading law firm or corporate legal department, or equivalent experience serving in legal functions within the United States military or government. 
  • Strong academic credentials.
  • Demonstrated commitment to excellence, ethical conduct, and service leadership.
  • Experience supporting a financial services, banking, or other highly regulated organization.

Position Specific Skills:

  • Ability to keep current on legal, legislative, and regulatory changes and developments
  • In-depth understanding of how legal issues affect organizations
  • Ability to anticipate legal issues or risks

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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