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Senior Call Center Representative Jobs in Racine, WI

Pride Global

Entry level Representative

Hales Corners, WI · On-site

$18 - $20/hr

They will be responsible for initial diagnosis of issues and escalating to more senior representatives when needed. * 1-2 years of experience in call handling * Logging into accounts, escalating ...

Robert Half

Customer Service Representative

Racine, WI · On-site

$19/hr

Previous experience in a call center or customer service-focused role. * Ability to manage a high volume of inbound and outbound calls effectively. * Strong data entry and order processing skills ...

Tier4 Group

Customer Service Representative

Franklin, WI · Hybrid

$14.75 - $20.25/hr

In this role, you will provide support to clients and field representatives--primarily through call center operations--by resolving issues related to the consumer website and mobile app. These issues ...

Rust-Oleum

Product Support Representative

Kenosha, WI · On-site

$23 - $25/hr

Product Support Representative Location: Kenosha, WI Department: Product Support Reports To ... This call center is operational from 7am- 6 pm. Flexible scheduling availability is required to ...

Rust-Oleum

Product Support Representative

Kenosha, WI

$23 - $25/hr

Product Support Representative Location: Kenosha, WI Department: Product Support Reports To ... This call center is operational from 7am- 6 pm. Flexible scheduling availability is required to ...

Rust-Oleum

Product Support Representative

Kenosha, WI · On-site

$23 - $25/hr

Product Support Representative Location: Kenosha, WI Department: Product Support Reports To ... This call center is operational from 7am- 6 pm. Flexible scheduling availability is required to ...

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Senior Call Center Representative information

See Racine, WI salary details

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How much do senior call center representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for senior call center representative in Racine, WI is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.89 per hour, depending on experience, location, and employer.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.
What are popular job titles related to Senior Call Center Representative jobs in Racine, WI? For Senior Call Center Representative jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Senior Call Center Representative jobs in Racine, WI look for? The top searched job categories for Senior Call Center Representative jobs in Racine, WI are:
What cities near Racine, WI are hiring for Senior Call Center Representative jobs? Cities near Racine, WI with the most Senior Call Center Representative job openings:
Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Racine, WI as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,003 per year, or $21.6 per hour.

Call Center Operator - Casual, first shift, Weekends 7:30am-4pm

Children's Wisconsin

Milwaukee, WI • On-site

Part-time

Re-posted 24 days ago

Children's Wisconsin rating

7.6

Company rating: 7.6 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

256th of 1,055 rated hospitals

Job description

At Children's Wisconsin, we believe kids deserve the best.
Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it's like to work at Children's Wisconsin: https://www.instagram.com/lifeatcw/
Job Summary
Call Center Operator (CCO) is responsible for operating a variety of systems to support and coordinate incoming and outgoing calls, paging, alarms, and emergency response. CCO is the essential link between callers and critical care, ensuring seamless, efficient, and caring communication 24/7.
Essential Functions
- Responds to Automatic Call Distributor (ACD) calls, paging systems, emergency hotlines, and alarm devices to answer, connect and direct calls, overhead announcements, and to coordinate response to emergency situations.
- Maintains current knowledge of Children's Wisconsin policies and procedures and department Standards of Work (SOW) through regular, timely independent review of internal communication including emails, Newsbreak, and attendance at relevant meetings.
- Facilitates timely communication among in-house and on-call personnel, patients and caregivers during all types of situations using established schedules, contact lists, and safety protocols.
- Communicates department policies and procedures to callers, including patient families, management, and co-workers.
- Maintains and updates a variety of records, including but not limited to on-call schedules, directories, pager and PAS logs, repair reports and incident documentation.
- Notifies incoming shift personnel of any pending issues at shift change. Maintains a clean, organized and functional workspace.
Education:
- High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required
Experience:
- 1+ years Customer service experience in a high intensity/fast paced environment required
Knowledge, Skills and Abilities
- Strong communication skills with a clear, professional phone presence. Strong interpersonal abilities, with the capacity to interact effectively across all levels of the public, manage challenging interactions, and represent the organization in a professional manner.
- Communication and interpersonal skills necessary to communicate with all levels of public to convey information, manage difficult callers and represent the institution favorably.
- Detail oriented and able to focus during high-pressure scenarios.
Required for All Jobs:
- This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job.
- Employment is at-will. This document does not create an employment contract, implied or otherwise.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses:

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