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Senior Call Center Representative Jobs in Racine, WI

EMPIRE HOME REMODELING INC

Call Center Confirmer

Milwaukee, WI · On-site

$15.75 - $19.75/hr

Communicate effectively with sales representatives and management * Help ensure appointment attendance and overall customer satisfaction Qualifications * Previous call center, customer service, or ...

Halpin Staffing Services

Be Seen First

Call Center Customer Service Representative Lead

Racine, WI · On-site

$20 - $25/hr

The Customer Service Representative will be responsible for supporting the call center in the following areas: Providing excellent service and sales support for our customers in a high-volume setting ...

ALEC

Call Center MSR

Gurnee, IL · On-site

$18.32 - $30.54/hr

Customer Service Representative Responsible for providing information and customer service ... Two (2) years of customer service or retail sales experience in a call center The base pay for this ...

EMPIRE HOME REMODELING INC

Call Center- Rehasher

Milwaukee, WI · On-site

$15.25 - $19.75/hr

Experience in customer service, retention, call center, or sales preferred. Ability to handle difficult conversations with professionalism and empathy. Problem-solving mindset with the ability to ...

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Senior Call Center Representative information

See Racine, WI salary details

$11

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$32

How much do senior call center representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for senior call center representative in Racine, WI is $21.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $23.89 per hour, depending on experience, location, and employer.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.
What are popular job titles related to Senior Call Center Representative jobs in Racine, WI? For Senior Call Center Representative jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Senior Call Center Representative jobs in Racine, WI look for? The top searched job categories for Senior Call Center Representative jobs in Racine, WI are:
What cities near Racine, WI are hiring for Senior Call Center Representative jobs? Cities near Racine, WI with the most Senior Call Center Representative job openings:
Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Racine, WI as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,003 per year, or $21.6 per hour.

Call Center - Rehasher

BCI Acrylic Independent Dealers

Milwaukee, WI • On-site

$15.75 - $19.75/hr

Other

Re-posted 15 days ago

Job description

Empire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and willing to provide a white glove level of service that our homeowners deserve and expect.
We at Empire Home Remodeling are seeking call center representatives to add to our growing team. We have full-time positions available, and are looking for some amazing new talent. Duties include interacting with our potential customers in a call center environment/near our job sites/at special events, answering questions and scheduling appointments. Fun work environment. Guaranteed base pay + bonus. Hours will be 1 to 8 p.m.
structure.
Responsibilities:

  • Strong communication skills
  • Attention to detail
  • Experience in a call center
  • Customer service
  • Ambitious and money-motivated
  • Trainable
  • Dedication to being on time and strong work ethic
  • High energy and great attitude

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