Senior Application Support Jobs in Michigan (NOW HIRING)

At Houston Methodist, the Senior Application Analyst position is responsible for expert-level support and configuration of assigned applications. The position entails assisting, training and supporting customers and junior analysts with the operation and administration of systems. The Sr. Application Analyst trains and mentors more junior analysts. This position works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies. The Sr. Application Analyst position proactively manages and troubleshoots issues within related IT teams and manages change. This position provides high-level administration of applications and ensures quality delivery of application availability. The Sr. Application Analyst position ensures the services provided contribute to the successful accomplishment of the mission of the department. This position makes recommendations regarding budget projections and project management. FLSA STATUS
Exempt
QUALIFICATIONS
EDUCATION

• Bachelor's degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional; an additional four years experience in addition to the experience listed below in lieu of Bachelors or licensed clinical or certified IT professional experience

EXPERIENCE

• Five years' experience in IT or clinical or business workflow
• Experience supporting large scale clinical, ancillary or business environments

LICENSES AND CERTIFICATIONS
Required

• Certification if appropriate to assigned application. (i.e. Epic) Epic certification must be maintained within 6 months

KNOWLEDGE AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
• Expert ability and skill to troubleshoot system problems and to engineer expert solutions with IT customers and vendors
• Expert technical skills to support multiple applications and projects simultaneously
• Strong knowledge of project management methodologies and ability to apply them to large scale system implementation
• Strong knowledge of multidisciplinary clinical or business information systems
• Demonstrated leadership skills
• Expected to be proactive in all areas of responsibility

ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS

• Acts as liaison between work teams and departments.
• Facilitates team and client meetings and delivers informative, well-organized presentations.
• Serves as role model and mentor to other team members through both formal and informal methods. May train newly on boarded or more junior team members.

SERVICE ESSENTIAL FUNCTIONS

• Facilitates working group sessions with relevant departments to identify and drive requirements to improve Business Processes. Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
• Sets customer expectations, prioritizes tasks, and delivers solutions on time. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.
• Manages customer expectations and deliverables through meetings, phone calls, presentations and written reports.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Oversees and monitors multiple large-scale projects within multiple functional departments.
• Establishes project plans and objectives to ensure goal attainment within defined parameters. Implements and supports large, complex applications with technical experience in systems analysis, design, building, testing, and implementation.
• Communicates potential project and implementation issues, plans for resolution, and produces status updates to all stakeholders including customers and Management.
• Creates custom solutions or advanced configuration options to solve operational or workflow issues.
• Employees in Sr. Application Analyst Certified positions are prohibited from engaging in any outside employment, consulting, contracting, or advisory work for any healthcare organization, technology vendor, or consulting firm that uses, supports, implements, or evaluates the Epic EHR system. This restriction applies during active employment to protect confidential system architecture, proprietary build, workflow design, and protected health information. Employees must disclose and obtain written approval for any secondary employment to avoid potential conflicts of interest in alignment with BP08.

FINANCE ESSENTIAL FUNCTIONS

• Coordinates and provides problem resolution, technical analysis, costs and resource estimates, work plans, workflow documentation, and progress reports on assigned projects.
• Applies project management methodology standards to communicate and successfully accomplish assigned projects within budget guidelines.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Seeks out opportunities to remain relevant with regard to current and leading technologies. Evaluates and recommends technologies for growth and long term planning.
• Partners with team members to support a learning environment. Seeks opportunities to lead or facilitate IT and business initiatives across IT. Also participates in professional development. Completes Individual Development Plan (IDP).

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE
• Uniform: No
• Scrubs: No
• Business professional: Yes
• Other (department approved): No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**
• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

Work Shift:

1 - Day (United States of America)

Job Category:

Non-clinical Houston Methodist is one of the nation's leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!

Houston Methodist is an Equal Opportunity Employer.