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JOB TITLE: Career Coach

DIVISION: Adult Services

DEPARTMENT: SEMCA Wayne AJC (PATH)

LOCATION: Wayne American Job Center (35731 W Michigan Ave, Wayne, MI 48184)

REPORTS TO: Program Manager

FLSA STATUS: Non-Exempt/Hourly

CLASSIFICATION: Full-Time Regular

APPROVED DATE: 9/16/2025

JOB SUMMARY: Assists program participants to obtain stable employment and advance themselves

toward economic self-sufficiency by providing comprehensive support services.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Interviews potential program participants who have been referred to SERCO for services; reviews

applicant’s application and other documentation to assess possible barriers to be addressed.

2. Facilitates intake/orientation, explaining AEP/PATH program requirements and expectations.

3. Provides comprehensive support services to assigned program participants. Duties include, but are

not limited to, individual counseling, transportation plan development, childcare planning, drug abuse

treatment and other specialized services referrals.

4. Works with program participant to develop an ISS plan of action and Career Plan, outlining necessary

steps for the individual to increase job readiness, address barriers to employment and achieve primary

and secondary goals.

5. Provides counseling and intervention to address observed barriers that may reduce the participant’s

chances of successfully completing the program; makes referrals as needed. Works with

representatives of the Michigan Department of Health and Human Services (MDHHS), Friend of the

Court, Department of Corrections and/or other agencies as necessary to ensure that the needs of the

participant are addressed, including those affecting program compliance.

6. Provides referrals to education related activities that will increase skills and/or lead to a certification

needed to achieve basic skills and/or employment.

7. Develops and maintains a working relationship with program participants and staff to ensure that

concerns/barriers to successful program completion are addressed and resolved appropriately.

8. Maintains participant records ensuring documentation of all program activities, attendance records,

progress reports and other information as required by SERCO and the program funding source.

9. Attends meetings as required by SERCO, the training institution and/or other agencies to address

participant concerns.

10. Completes follow-up and provides reminders of required documentation and information.

11. Conducts home visits as necessary.

12. Maintains knowledge of current labor market and occupational trends.

13. Contributes to the team effort by performing other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None

JOB QUALIFICATIONS:

1. Bachelor’s degree (B. A.) from four-year College or University in Social Work, guidance, counseling or

related field.

2. One to two years of experience in case management or related field.

3. Working knowledge of local community services and agencies.

4. Computer skills necessary to maintain various records and reports.

5. Interpersonal skills necessary to build positive relationships with program participants and various

support agencies.

6. Mental ability to handle pressures related to dealing with multiple individuals from diverse

backgrounds and varying levels of need.

7. Must be willing to travel and work flexible hours. (Evening and/or weekend hours may be occasionally

required.)

8. Must have a valid Michigan Driver’s license. Incumbent must also have reliable transportation to

attend meetings outside of the office as needed.

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by

an employee to successfully perform the essential functions of this position. While performing the duties

of this job, the employee is regularly required to see, talk and hear. The employee is frequently required

to stand, walk, sit for extended periods of time, and have sufficient hand, arm, and finger dexterity to

operate a phone, computer keyboard, and other office equipment. Must be able to lift a minimum of 10

pounds.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those

an employee encounters while performing the essential functions of this job. -This job operates in a

normal school environment with a noise level, which is at times, moderately loud with little discomfort

due to noise, dirt, dust and the like. This role routinely usesstandard office equipment such as computers,

phones, photocopiers, filing cabinets and fax machines.

Equal Opportunity Employer

This job description is intended to describe the general nature and level of work being performed by a person

assigned to this job. It is not to be construed as an exhaustive list of all job duties and responsibilities that may be

performed by a person so classified. Duties, responsibilities, and activities may change or new ones may be

assigned at any time with or without notice