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Aventiv Technologies, LLC

Field Service Specialist

Aventiv Technologies - Where your future awaits - YouTube **This position requires 100% out-of ... Installs all Securus' products, features and equipment including but not limited to: phones, kiosks ...

Aventiv Technologies, LLC

Lead Field Service Specialist

$31.23 - $35.61/hr

The Lead Field Services Technician oversees the installation, maintenance, and troubleshooting of Securus Technologies' products and services across correctional facilities nationwide. This role ...

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How much do securus technology jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for securus technology in the United States is $53.81, according to ZipRecruiter salary data. Most workers in this role earn between $32.93 and $72.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Securus Technology position?

To thrive in a Securus Technology position, you need a strong background in information technology, telecommunications systems, and security compliance, often supported by a relevant degree or equivalent professional experience. Familiarity with applications such as VoIP solutions, network security tools, and certifications like CompTIA Network+ or Cisco CCNA is frequently expected. Excellent troubleshooting, communication, and customer service skills set top candidates apart in this role. These capabilities are crucial for maintaining secure communications infrastructure and providing reliable support to clients in security-sensitive environments.

What does a typical workday look like for someone at Securus Technology?

A typical workday at Securus Technology often involves monitoring secure communication platforms, troubleshooting technical issues for clients, and ensuring all systems comply with regulatory standards. Team members regularly collaborate with corrections facility staff and IT colleagues to deploy and maintain technology solutions. You may also participate in project meetings, conduct system upgrades, and provide technical documentation. This dynamic environment requires adaptability and a strong commitment to security and quality service.

What is a Securus Technology job?

A Securus Technology job typically involves working for Securus Technologies, a company that provides communication, security, and management solutions for correctional facilities. Positions can range from customer service and technical support to software development and sales. Employees often help maintain secure communication systems, support law enforcement tools, or enhance technology solutions for incarcerated individuals. The company focuses on public safety, inmate rehabilitation, and secure telecommunications. Job requirements and responsibilities vary based on the specific role.

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Securus Technology jobs near you
Infographic showing various Securus Technology job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $111,923 per year, or $53.8 per hour.

Field Service Specialist

Aventiv Technologies, LLC

Remote

Full-time

Medical, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!
Aventiv Technologies - Where your future awaits - YouTube
**This position requires 100% out-of-state travel. Candidates must be willing and able to travel continuously for assignments. A company-provided vehicle will be supplied for business use**
**Associate Referral Reward Eligible**
Job Purpose: Installs all Securus' products, features and equipment including but not limited to: phones, kiosks, WAPs, tablets and video terminals. Maintains, repairs, troubleshoots, and operates telecommunications hardware, associated LAN/WAN/Networking hardware/software, various electronic equipment and ensuring correctional facilities are installed to the applicable codes and standards both industry and Securus. Travels from location to location nationwide for installations that may require long term travel, and to resolve complex issues as stated above. Serves as a subject matter expert (SME) and a team leader for the Field Services team.
Essential Duties:
  • Installs, maintains, programs and repairs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
  • Installs phones, kiosk, video terminals, WAP's, tablets and other required equipment within correctional facilities across the country
  • Conducts Site Surveys using industry standard software
  • Performs Quality Assurance reviews of installations both internal and contractors
  • Serves as SME and team leader for the Field Services Assist Field Service Manager in resolving complex customer issues
  • Gather, update, record, provide to management and maintain related data and/or statistics
  • Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
  • Interfaces with many internal Securus organizations, various vendors and contractors for problem solutions
  • Assist in educating and training Securus customers and field service associates - providing information to various internal departments and following direction given on Securus products & services
  • Travel to remote sites nationwide for extended periods of time to do installs, service and repairs, and submits expense reports for reimbursement per policy
  • Determine when to negotiate alternatives, when to escalate a problem or when to ask for assistance in dealing with the various problems reported
  • Rely on experience / judgment to plan and accomplish assigned tasks / goals
  • Create diagrams for site survey review
  • Review and approve site survey, and BOM engineering as needed
  • Additional duties as assigned

Knowledge, Skills, and Abilities:
  • Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, Securus, JPAY and equipment)
  • Ability to work all tasks to completion with a high sense of urgency and the highest work quality
  • Must have in depth knowledge of Securus' and JPAY products, features and equipment
  • Must be able to take on a leadership role and assume responsibility for work performed on installation projects, repairs, and complex
  • Strong organizational, planning, interpersonal, written and verbal communication skills
  • Demonstrates proficient skills with installing, terminating and troubleshooting conduit, copper cabling, wireless networks and fiber optics, in addition to loading configuration files, installing and maintaining all of Securus' and JPAY equipment, products and features.
  • Accept and adapt to change
  • Adhere to Field Service Standards and all Company policies outlined in the Employee Handbook
  • A self-starter, with the ability to self-train, who can work independently with minimal supervision on complex projects in remote areas to complete them on schedule and within budget.
  • Excel at multi-tasking, setting priorities and tracking issues
  • Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology
  • Ability to travel up to 100% and be reimbursed for expenses
  • Must have a clean valid driving record
  • Microsoft Office
  • Visio

Minimum Qualifications:
  • High school diploma or GED
  • Experience as an FST II / Installer for at least 2 years or have 5 years of related experience in installation, repair, or maintenance of telecom and networking devices.

Preferred Qualifications:
  • BICSI Certification
  • Microsoft Certifications (A+, N+, MCSE etc...)
  • Cisco Certifications (CCNA etc...)
  • Fiber Certification
  • Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology
  • Electronics / Electrical Certification or Degree or related field of study
  • Experience in blueprint reading
  • Experience in BOM reviews and edits
  • 5 years or more of related experience

Physical Requirements:
  • Standing, sitting, walking, bending, reaching, pushing, pulling, kneeling, squatting, grasping, and manipulating tools, safely climbing ladders, and working from heights, working in tight or restricted spaces, lifting up to 50 pounds, working both inside and outside in hot/cold conditions, operate heavy equipment, speaking, listening, typing, using peripheral computer tools. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust

Salary and Benefits:
At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
  • $27.28 - $31.10/hr
  • Health Insurance
  • 401(k)
  • Disability
  • Life Insurance
  • Paid Time Off
  • Voluntary Benefits

Aventiv Privacy Policy:
www.aventiv.com/privacy
Equal Employment Policy:
Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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