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Aventiv Technologies, LLC

Field Service Specialist

Aventiv Technologies - Where your future awaits - YouTube **This position requires 100% out-of ... Installs all Securus' products, features and equipment including but not limited to: phones, kiosks ...

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Securus Technologies information

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$30K

$66.7K

$79K

How much do securus technologies jobs pay per year?

As of Aug 29, 2026, the average yearly pay for securus technologies in the United States is $66,696.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is Securus Technologies?

Securus Technologies is a company that provides technology services to correctional facilities in the United States. Their main offerings include phone and video calling, messaging services, and management systems designed for inmates and their families. Securus also offers investigative tools and security solutions to help facility staff monitor communications and maintain safety. The company's services are used by correctional institutions to facilitate communication while ensuring security and compliance with regulations.

What are the key skills and qualifications needed to thrive as a Securus Technologies employee?

To thrive at Securus Technologies, you typically need a background in technology, telecommunications, or customer service, often supported by relevant degrees or experience. Familiarity with call management systems, security software, and industry certifications such as CompTIA or Cisco are commonly required. Strong problem-solving, communication, and adaptability are crucial soft skills for managing client needs and ensuring secure, reliable service delivery. These skills ensure the effective operation, customer satisfaction, and security compliance essential to Securus Technologies' mission.

What are some common challenges faced by employees working at Securus Technologies in a technical support role?

Employees in technical support roles at Securus Technologies often encounter challenges such as troubleshooting complex issues with correctional facility communication systems, handling high-stress situations when systems are down, and balancing the needs of multiple stakeholders including facility staff and end-users. The work environment is fast-paced and requires strong problem-solving skills, clear communication, and the ability to adapt to evolving technologies. Collaborating closely with engineering, product, and customer service teams is essential to quickly resolve issues and maintain system reliability.

What is the difference between Securus Technologies vs Correctional Officer?

AspectSecurus TechnologiesCorrectional Officer
Primary RoleProviding communication and security solutions for correctional facilitiesMaintaining security, order, and safety within correctional facilities
Work EnvironmentOffices, call centers, correctional facilities (technological focus)Prison or jail facilities, security posts
Required CredentialsTechnical certifications, security clearances, relevant experienceHigh school diploma, security training, sometimes certifications

While Securus Technologies focuses on providing communication and security technology solutions for correctional facilities, Correctional Officers are responsible for maintaining safety and order within those facilities. Both roles are integral to the correctional industry but differ significantly in daily responsibilities and required skills.

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Securus Technologies jobs near you
Infographic showing various Securus Technologies job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 4% Part Time, 3% Contract, and 1% Nights. Highlights an 84% Physical, 4% Hybrid, and 12% Remote job distribution, with an average salary of $66,696 per year, or $32.1 per hour.

Field Service Specialist

Aventiv Technologies, LLC

Remote

Full-time

Medical, Life, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!
Aventiv Technologies - Where your future awaits - YouTube
**This position requires 100% out-of-state travel. Candidates must be willing and able to travel continuously for assignments. A company-provided vehicle will be supplied for business use**
**Associate Referral Reward Eligible**
Job Purpose: Installs all Securus' products, features and equipment including but not limited to: phones, kiosks, WAPs, tablets and video terminals. Maintains, repairs, troubleshoots, and operates telecommunications hardware, associated LAN/WAN/Networking hardware/software, various electronic equipment and ensuring correctional facilities are installed to the applicable codes and standards both industry and Securus. Travels from location to location nationwide for installations that may require long term travel, and to resolve complex issues as stated above. Serves as a subject matter expert (SME) and a team leader for the Field Services team.
Essential Duties:
  • Installs, maintains, programs and repairs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
  • Installs phones, kiosk, video terminals, WAP's, tablets and other required equipment within correctional facilities across the country
  • Conducts Site Surveys using industry standard software
  • Performs Quality Assurance reviews of installations both internal and contractors
  • Serves as SME and team leader for the Field Services Assist Field Service Manager in resolving complex customer issues
  • Gather, update, record, provide to management and maintain related data and/or statistics
  • Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
  • Interfaces with many internal Securus organizations, various vendors and contractors for problem solutions
  • Assist in educating and training Securus customers and field service associates - providing information to various internal departments and following direction given on Securus products & services
  • Travel to remote sites nationwide for extended periods of time to do installs, service and repairs, and submits expense reports for reimbursement per policy
  • Determine when to negotiate alternatives, when to escalate a problem or when to ask for assistance in dealing with the various problems reported
  • Rely on experience / judgment to plan and accomplish assigned tasks / goals
  • Create diagrams for site survey review
  • Review and approve site survey, and BOM engineering as needed
  • Additional duties as assigned

Knowledge, Skills, and Abilities:
  • Working knowledge and the ability to learn of all applicable practices, standards and codes (electrical, cabling, fiber, wireless, networking, conduit, industry, Securus, JPAY and equipment)
  • Ability to work all tasks to completion with a high sense of urgency and the highest work quality
  • Must have in depth knowledge of Securus' and JPAY products, features and equipment
  • Must be able to take on a leadership role and assume responsibility for work performed on installation projects, repairs, and complex
  • Strong organizational, planning, interpersonal, written and verbal communication skills
  • Demonstrates proficient skills with installing, terminating and troubleshooting conduit, copper cabling, wireless networks and fiber optics, in addition to loading configuration files, installing and maintaining all of Securus' and JPAY equipment, products and features.
  • Accept and adapt to change
  • Adhere to Field Service Standards and all Company policies outlined in the Employee Handbook
  • A self-starter, with the ability to self-train, who can work independently with minimal supervision on complex projects in remote areas to complete them on schedule and within budget.
  • Excel at multi-tasking, setting priorities and tracking issues
  • Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology
  • Ability to travel up to 100% and be reimbursed for expenses
  • Must have a clean valid driving record
  • Microsoft Office
  • Visio

Minimum Qualifications:
  • High school diploma or GED
  • Experience as an FST II / Installer for at least 2 years or have 5 years of related experience in installation, repair, or maintenance of telecom and networking devices.

Preferred Qualifications:
  • BICSI Certification
  • Microsoft Certifications (A+, N+, MCSE etc...)
  • Cisco Certifications (CCNA etc...)
  • Fiber Certification
  • Experience working with Windows OS, VOIP, Adtran AOS, Cisco IOS and wireless technology
  • Electronics / Electrical Certification or Degree or related field of study
  • Experience in blueprint reading
  • Experience in BOM reviews and edits
  • 5 years or more of related experience

Physical Requirements:
  • Standing, sitting, walking, bending, reaching, pushing, pulling, kneeling, squatting, grasping, and manipulating tools, safely climbing ladders, and working from heights, working in tight or restricted spaces, lifting up to 50 pounds, working both inside and outside in hot/cold conditions, operate heavy equipment, speaking, listening, typing, using peripheral computer tools. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust

Salary and Benefits:
At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
  • $27.28 - $31.10/hr
  • Health Insurance
  • 401(k)
  • Disability
  • Life Insurance
  • Paid Time Off
  • Voluntary Benefits

Aventiv Privacy Policy:
www.aventiv.com/privacy
Equal Employment Policy:
Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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