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Securus Technologies Jobs (NOW HIRING)

Aventiv Technologies, LLC

Lead Field Service Specialist

$31.23 - $35.61/hr

The Lead Field Services Technician oversees the installation, maintenance, and troubleshooting of Securus Technologies' products and services across correctional facilities nationwide. This role ...

Aventiv Technologies, LLC

Field Service Specialist

Aventiv Technologies - Where your future awaits - YouTube **This position requires 100% out-of ... Installs all Securus' products, features and equipment including but not limited to: phones, kiosks ...

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Securus Technologies information

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$30K

$66.7K

$79K

How much do securus technologies jobs pay per year?

As of Aug 9, 2026, the average yearly pay for securus technologies in the United States is $66,696.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is Securus Technologies?

Securus Technologies is a company that provides technology services to correctional facilities in the United States. Their main offerings include phone and video calling, messaging services, and management systems designed for inmates and their families. Securus also offers investigative tools and security solutions to help facility staff monitor communications and maintain safety. The company's services are used by correctional institutions to facilitate communication while ensuring security and compliance with regulations.

What are the key skills and qualifications needed to thrive as a Securus Technologies employee?

To thrive at Securus Technologies, you typically need a background in technology, telecommunications, or customer service, often supported by relevant degrees or experience. Familiarity with call management systems, security software, and industry certifications such as CompTIA or Cisco are commonly required. Strong problem-solving, communication, and adaptability are crucial soft skills for managing client needs and ensuring secure, reliable service delivery. These skills ensure the effective operation, customer satisfaction, and security compliance essential to Securus Technologies' mission.

What are some common challenges faced by employees working at Securus Technologies in a technical support role?

Employees in technical support roles at Securus Technologies often encounter challenges such as troubleshooting complex issues with correctional facility communication systems, handling high-stress situations when systems are down, and balancing the needs of multiple stakeholders including facility staff and end-users. The work environment is fast-paced and requires strong problem-solving skills, clear communication, and the ability to adapt to evolving technologies. Collaborating closely with engineering, product, and customer service teams is essential to quickly resolve issues and maintain system reliability.

What is the difference between Securus Technologies vs Correctional Officer?

AspectSecurus TechnologiesCorrectional Officer
Primary RoleProviding communication and security solutions for correctional facilitiesMaintaining security, order, and safety within correctional facilities
Work EnvironmentOffices, call centers, correctional facilities (technological focus)Prison or jail facilities, security posts
Required CredentialsTechnical certifications, security clearances, relevant experienceHigh school diploma, security training, sometimes certifications

While Securus Technologies focuses on providing communication and security technology solutions for correctional facilities, Correctional Officers are responsible for maintaining safety and order within those facilities. Both roles are integral to the correctional industry but differ significantly in daily responsibilities and required skills.

More about Securus Technologies jobs
What cities are hiring for Securus Technologies jobs? Cities with the most Securus Technologies job openings:
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What job categories do people searching Securus Technologies jobs look for? The top searched job categories for Securus Technologies jobs are:
Securus Technologies jobs near you
Infographic showing various Securus Technologies job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $66,696 per year, or $32.1 per hour.

Lead Field Service Specialist

Aventiv Technologies, LLC

Remote

$31.23 - $35.61/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 16 hours ago

Job description

Welcome to Aventiv! Please watch this brief video to find out if this is the place you want to be!
Aventiv Technologies - Where your future awaits - YouTube
**This position requires 100% out-of-state travel. Candidates must be willing and able to travel continuously for assignments. A company-provided vehicle will be supplied for business use**
**Associate Referral Reward Eligible**
Job Purpose: The Lead Field Services Technician oversees the installation, maintenance, and troubleshooting of Securus Technologies' products and services across correctional facilities nationwide. This role leads field teams, ensures compliance with industry and company standards, and serves as a subject matter expert (SME) in telecommunications, networking, and electronic systems. The Lead Technician mentors junior technicians, manages complex installations, and acts as a liaison between field operations and internal departments.
Essential Duties:
  • Lead and execute installation, programming, and repair of telecommunications and networking hardware/software, including phones, kiosks, WAPs, tablets, and video terminals.
  • Conduct and approve site surveys and BOM engineering; create and review technical diagrams.
  • Perform quality assurance audits on internal and contractor installations to ensure compliance.
  • Serve as team lead on multi-site deployments and complex service calls.
  • Act as SME for field operations, supporting Field Service Managers in resolving escalated issues.
  • Collect, analyze, and report operational data and performance metrics.
  • Manage company assets including tools, vehicles, inventory, and laptops.
  • Interface with internal departments, vendors, and contractors to troubleshoot and resolve issues.
  • Train and mentor field service associates; provide technical guidance and product education.
  • Travel extensively nationwide for installations and service calls, including long-term assignments.
  • Ensure documentation accuracy and compliance with company policies.
  • Solve problems independently, escalate when necessary, and contribute to continuous improvement.
  • Create As-Built documentation and network designs for completed installations.
  • Fill out Job Hazard Assessment (JHA) forms and conduct safety meetings to ensure compliance with safety protocols.
  • Conduct team meetings and customer-facing meetings as required to coordinate project execution and resolve issues.
  • Perform additional duties as assigned
  • Perform other related duties as assigned or required.

Knowledge, Skills, and Abilities:
  • Expert-level understanding of Securus and JPAY products, systems, and installation standards.
  • Advanced skills in conduit installation, copper/fiber cabling, wireless networks, and configuration file management.
  • Proven leadership and project management capabilities.
  • Strong organizational, planning, and multitasking abilities.
  • Excellent written, verbal, and interpersonal communication skills.
  • Proficiency in Windows OS, VOIP, Adtran AOS, Cisco IOS, and wireless technologies.
  • Ability to work independently in remote, high-pressure environments.
  • Adaptability to change and commitment to continuous learning.
  • Familiarity with Microsoft Office Suite, Visio, and Adobe tools.
  • Valid driver's license with a clean driving record.
  • Willingness to travel up to 100% and submit expense reports per company policy.
  • Ability to manage complex tasks and lead teams under pressure.

Minimum Qualifications:
  • High school diploma or GED.
  • Minimum 5 years of experience in telecom/networking installation, repair, or maintenance.
  • At least 2 years in a leadership or advanced technician role (e.g., FST II or equivalent)

Preferred Qualifications:
  • BICSI, Cisco (CCNA), Microsoft (A+, N+, MCSE), and Fiber certifications.
  • Degree or certification in electronics/electrical or related field.
  • Experience in blueprint reading and BOM review/editing.
  • Confined Space Certification.

Physical Requirements:
  • Ability to perform physical tasks including climbing, lifting (up to 50 lbs), kneeling, and working in confined spaces or extreme temperatures.
  • Visual acuity including close vision, color perception, depth perception, and focus adjustment.

Salary and Benefits:
At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.
  • $31.23 - $35.61/hr
  • Health Insurance
  • 401(k)
  • Disability
  • Life Insurance
  • Paid Time Off
  • Voluntary Benefits

Aventiv Privacy Policy:
www.aventiv.com/privacy
Equal Employment Policy:
Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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