Security Operations Manager Jobs in Springfield, MA

Welcome to Lava Island!

Lava Island is more than a destination-it's a world of color, energy, and adventure. Kids bounce across trampolines, dive into foam pits, and disappear into jungle gyms that stretch like secret passageways. Towering slides send laughter soaring, the cafe buzzes with families sharing pizza and funnel fries, and birthday songs echo from every corner. It's the kind of place where memories happen without warning-and where both kids and parents feel like they've stepped into something magical.

That energy carries into what it's like to work here.

• We're ALL IN for our guests and for each other.
• We work BETTER TOGETHER, lifting as a team.
• We show up as DAY MAKERS, creating joy in the small moments.
• And we RAISE THE BAR by doing the little things with purpose.

Working at Lava Island means being part of something bigger-where your effort helps shape the kind of day families will talk about long after they leave.

Why You'll Love Working Here

There's something powerful about leading a team that brings Lava Island to life. As a leader, you set the tone-for the energy, the culture, and the guest experience. You'll guide a high-performing team through fast-paced days filled with laughter, connection, and the kind of moments families never forget.

• Lead with impact in a dynamic, guest-first environment
• Build and develop a high-energy team that thrives on teamwork and purpose
• Be part of a supportive leadership culture grounded in trust and accountability
• Access real opportunities for professional growth and advancement
• Enjoy competitive pay, health benefits (including vision and dental), and employee perks
  

How You'll Make a Difference

As an Operations Manager (OM), you will support the operations at Lava Island. Working closely with the General Manager, you'll help drive exceptional guest experiences while overseeing operations within your assigned scope of responsibility. Your leadership ensures that each shift operates seamlessly, exceeds guest expectations, and fosters a culture of growth and accountability.

Your responsibilities may include:

• Drive Guest-Centered Culture - Reinforce the standards for a clean, safe, and welcoming environment where every guest feels valued, leading by example to reflect Lava Island's commitment to exceptional hospitality.
• Coach & Develop the Team - Lead, train and coach team members and Assistant Managers by providing real-time feedback and development.
• Run Daily Operations - Ensure smooth park operations and resolution of issues. As the Manager on Duty (MOD), be a visible leader across all departments-engaging with guests, maintaining safety, service quality, and driving team productivity.
• Manage Park, Event, & Kitchen Operations - Ensure all safety, cleanliness, and service standards are met across all departments
• Identify & Solve Challenges - Proactively address any issues impacting guest experience, staff performance, or operational efficiency
• Ensure Compliance & Safety - Uphold company policies, health codes, and safety regulations to create a secure experience for guests and staff
• Collaborate for Success - Work with the park leadership team to execute strategies for events, promotions, and new initiatives
• Support Business Growth - Take on additional responsibilities as assigned by the GM to drive the success of Lava Island

Are You the Right Fit?

• Leadership & Coaching Experience - Proven ability to supervise and motivate teams in a hospitality or customer-facing environment
• Hands-On Leadership Approach - Willingness to work alongside the team to ensure accountability and enthusiasm
• Guest Experience Focus - Passion for delivering exceptional service and creating memorable experiences
• Strong Organizational Skills - Ability to multitask, manage time effectively, and handle a fast-paced environment
• Excellent Communication - Strong interpersonal skills for engaging with both staff and guests
• Problem-Solving Mindset - Proactive approach to identifying and resolving operational challenges
• Operational & Kitchen Knowledge - Understanding of safety regulations, cleanliness standards, and food service management

Bonus Skills: Energetic presence, adaptability under pressure, attention to detail, team-first approach, growth-oriented mindset.

What You'll Need

• Team Leadership Experience - Prior experience supervising teams in a fast-paced environment, ideally overseeing 10 or more employees during a shift
• ServSafe Manager Certification - Current ServSafe Manager Certification or completion within 30 days of hire
• Physical Stamina - Ability to stand, walk, and move for extended periods in a physically demanding environment. Must be able to lift up to 50 lbs
• Hands-On Involvement - Willingness to perform physical tasks such as cleaning and park preparation alongside the team
• Weekends, Evenings & Holidays Availability - Required to meet business needs and guest demand.
• Must Pass a Background Check & Drug Screen - Ensuring a safe and trustworthy environment for guests and staff.

If you're energetic, hardworking, and ready to make a difference, we can't wait to meet you!