Security Operations Manager Jobs in Sterling, MA

The Massachusetts Department of Public Health at Tewksbury Hospital is seeking a Security Operations Coordinator to help lead security technology and emergency communications operations. The Security Operations Coordinator will oversee the Dispatch Center and its personnel while serving as a key resource for physical security systems, emergency communications, access control, surveillance, radio systems, emergency telephones, and related infrastructure.

The position will play an essential role in maintaining reliable emergency communications, coordinating technology projects and system upgrades, supporting regulatory compliance, managing operational resources, and strengthening continuity of operations during emergencies and major incidents.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Coordinate and oversee physical security, emergency communication, dispatch, and related security technology systems throughout the facility.

• Supervise, evaluate, train, and support Communications Dispatcher personnel while ensuring effective emergency dispatch, radio, switchboard, customer service, and notification operations.

• Manage daily Dispatch Center operations, including staffing, service continuity, incident documentation, dispatch logs, and operational reporting.

• Develop, maintain, and implement dispatch policies, procedures, emergency notification lists, directories, and process improvements in collaboration with leadership.

• Provide technical support and coordinate the maintenance, testing, repair, replacement, and modernization of security and emergency management equipment and systems.

• Serve as the primary liaison with Information Technology staff, contractors, and vendors; coordinate service contracts, technical projects, repairs, and vendor responses.

• Ensure security and dispatch systems undergo required inspections, audits, testing, licensing, and regulatory documentation to support reliable and compliant operations.

• Monitor departmental expenditures and assist with operating budgets, purchasing activities, staffing reports, operational reports, and other administrative requirements.

• Collaborate with Safety, Security, Emergency Management, and facility committees on security, emergency preparedness, continuity of operations, infrastructure planning, and operational improvement initiatives.

• Respond to critical system failures, emergencies, disasters, and major incidents while supporting incident management, emergency dispatch, emergency operations center coordination, and continuity of essential security and dispatch services.

Required Qualifications:

• Demonstrated ability to communicate effectively in English, including reading, writing, comprehension, and the use of proper grammar, punctuation, and spelling.

• Ability to understand, interpret, apply, and explain laws, rules, regulations, policies, procedures, and established guidelines.

• Ability to provide and follow clear, precise, and understandable written and oral instructions.

• Ability to gather, evaluate, and organize information through interviews, record reviews, document examination, and established procedures.

• Ability to maintain accurate records and prepare clear, complete, and organized documentation and reports.

• Demonstrated supervisory skills, including planning and assigning work, evaluating performance, arranging training, motivating staff, and addressing performance or disciplinary matters.

• Ability to exercise sound judgment, resolve operational issues, and coordinate the efforts of multiple individuals to achieve established objectives.

• Ability to understand and apply procedures for agency telephone communications, forms, radio communications, terminology, coding symbols, and standard abbreviations.

Preferred Qualifications: 

• Experience managing or coordinating hospital, healthcare, public safety, security, emergency management, or mission-critical operations.

• Experience supervising dispatch, communications, security, emergency management, or other operational personnel.

• Experience administering or supporting physical security technologies, including access control, video surveillance, emergency telephones, radios, or alarm systems.

• Experience managing a Dispatch Center, emergency communications center, security operations center, or similar 24/7 operational environment.

• Experience coordinating technology projects involving security systems, communications infrastructure, software platforms, or facility-wide technology upgrades.

• Experience working with information technology teams, outside vendors, contractors, and service providers to resolve technical and operational issues.

• Knowledge of emergency management principles, incident management, continuity of operations, and emergency operations center coordination.

• Experience developing or improving policies, procedures, training programs, operational processes, and emergency communication protocols.

• Experience monitoring operating budgets, expenditures, purchasing activities, service contracts, or technology-related procurement.

• Familiarity with regulatory compliance, system inspections and testing, FCC licensing requirements, documentation standards, and best practices related to security and emergency communications.

About Tewksbury Hospital:

Tewksbury Hospital is operated by the Massachusetts Department of Public Health and provides a variety of specialized healthcare and support services. The Security Operations Coordinator is an integral member of the hospital's safety and security operation and supports the technology, communications infrastructure, and personnel necessary to maintain a safe and secure healthcare environment.

About the Department of Public Health:

The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth.

We envision a Commonwealth in which all people enjoy optimal health. Massachusetts ranks among the healthiest states according to comparative analyses, but we face numerous challenges, including chronic and infectious disease, substance abuse, violence, preventable hospitalizations, and health disparities.

DPH coordinates programs and policies to address specific diseases and conditions and offer services to address the needs of vulnerable populations. We also develop, implement, promote, and enforce regulations and policies to assure that the conditions under which people live are most conducive to health and enable people to make healthy choices for themselves and their families. We license health professionals, healthcare facilities and a variety of businesses that impact public health. We operate the state laboratory and four public health hospitals. We monitor health status and manage vital records including births, marriages and deaths. We educate people about public health issues and work closely with local boards of health and community partners to identify and solve public health problems.

More information can be found at: MA Department of Public Health

Pre-Offer Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired.  For more information, please visit: http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth website.

ADA Reasonable Accommodation:

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests 

 For questions regarding this requisition, please contact Employment and Staffing at 1-800-510-4122, option 4.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.

Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

Title 101 CMR 23.00 ("Regulation") requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.