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Security Operations Center Manager Jobs in Springfield, MA

VIOC

Service Center Manager

Chicopee, MA · On-site

The overall operation of a service center: hiring, training, discipline of employees, customer ... Responsible for inventory, labor management and financial performance of the service center

Vancord

Senior Security Engineer

Glastonbury, CT · Remote

$95K - $145K/yr

This is primarily a leadership position within the Security Operations Center; in addition, it is a ... Customer Success & Relationship Management * Serve as a point of contact for escalations and ...

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Security Operations Center Manager information

See Springfield, MA salary details

$34.9K

$78.3K

$140K

How much do security operations center manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for security operations center manager in Springfield, MA is $78,305.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $100,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Security Operations Center Manager?

To thrive as a Security Operations Center (SOC) Manager, you need strong knowledge of cybersecurity principles, incident response, and risk management, typically backed by a degree in information security or computer science and several years of security experience. Familiarity with security information and event management (SIEM) tools, intrusion detection systems, and certifications such as CISSP or CISM is highly valued. Leadership, critical thinking, and effective communication are crucial soft skills for managing teams and coordinating responses to threats. These competencies ensure the SOC operates efficiently, mitigates security risks, and maintains organizational resilience against cyber threats.

What are some common challenges faced by Security Operations Center Managers, and how can they be addressed?

Security Operations Center (SOC) Managers often face challenges such as managing high alert volumes, ensuring effective communication between teams, and staying updated with evolving cyber threats. Addressing these challenges involves implementing efficient incident triage processes, fostering a collaborative team environment, and investing in continuous training and automation tools. Regularly reviewing and updating response protocols also helps maintain operational effectiveness and team morale.

What is a Security Operations Center Manager?

A Security Operations Center (SOC) Manager is a professional responsible for overseeing the daily operations of a security operations center, where security analysts monitor, detect, and respond to cybersecurity threats. The SOC Manager leads and manages the team, develops security policies and procedures, and ensures the organization’s digital assets are protected from cyber attacks. They also coordinate incident response efforts, manage security tools and technologies, and report on security posture to leadership. Their role is critical in maintaining the overall security and resilience of an organization’s IT infrastructure.

What is the difference between Security Operations Center Manager vs Security Analyst?

AspectSecurity Operations Center ManagerSecurity Analyst
CertificationsCISSP, CISM, GIAC certifications often preferredCompTIA Security+, GIAC Security Essentials (GSEC)
Work EnvironmentLeads SOC team, manages security operationsMonitors security alerts, analyzes threats
Employer & Industry UsageCommon in large enterprises, government agenciesFound across various industries, including finance, healthcare

The Security Operations Center Manager oversees the entire security team and operations, focusing on strategy and management. In contrast, the Security Analyst primarily monitors security systems and responds to threats. Both roles require relevant certifications and are integral to cybersecurity teams, but they differ in scope and responsibilities.

What are the most commonly searched types of Security Operations Center jobs in Springfield, MA?

The most popular types of Security Operations Center jobs in Springfield, MA are:

What are popular job titles related to Security Operations Center Manager jobs in Springfield, MA?

For Security Operations Center Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Security Operations Center Manager jobs in Springfield, MA look for?

The top searched job categories for Security Operations Center Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Security Operations Center Manager jobs?

Cities near Springfield, MA with the most Security Operations Center Manager job openings:

Security Operations Center Manager jobs near you
Infographic showing various Security Operations Center Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 82% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $78,305 per year, or $37.6 per hour.

Global Security Operations Center - Lead Analyst

Cigna

Bloomfield, CT

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Cigna Healthcare rating

8.4

Company rating: 8.4 out of 10

Based on 238 frontline employees who took The Breakroom Quiz

23rd of 887 rated healthcare providers

Job description

Help protect our people, places, and operations around the world. As a GSOC Lead Analyst, you will bring calm, sound judgment, and expert coordination to high-impact security and life-safety events. You will guide shift-level response in a fast-moving, 24/7 environment, partner across the enterprise, and help the team learn and improve after every event.

Responsibilities

  • Lead the full incident lifecycle, from detection and validation through triage, response, escalation, stakeholder updates, and post-incident records.

  • Serve as the senior shift resource and provide clear decision support during urgent or complex events, without direct supervisory authority.

  • Serve as the GSOC Supervisor and direct contract personnel to support coverage, continuity, and time-sensitive decisions.

  • Turn security, travel, geopolitical, criminal, and natural-hazard information into practical recommendations for enterprise partners.

  • Deliver timely incident alerts, executive updates, situation reports, and requests for emergency support.

  • Partner with Global Security and Aviation, Human Resources, Legal, Corporate Communications, Facilities, Business Continuity, and Information Technology during critical events.

  • Strengthen GSOC performance by reviewing incident records, intelligence products, operator communications, and mass notifications for quality and accuracy.

  • Use dashboards, service measures, and operational reports to spot gaps, recommend improvements, and support data quality.

  • Help build team readiness through operator training, scenario exercises, knowledge checks, drills, and coaching.

  • Monitor GSOC system health, address issues within approved authority, and escalate concerns to technology teams, facilities partners, or vendors.

  • Support after-action reviews, corrective actions, audits, technology upgrades, process redesign, and program improvements.

  • Perform other duties as assigned

Required Qualifications

  • 10+ years of progressive experience in corporate security operations, emergency management, a GSOC, command center, public safety, or a similar 24/7 setting.

  • 5+ years of experience providing operational leadership, incident coordination, training, or senior-level support in a control center or similarly complex setting.

  • Advanced knowledge of incident management, critical-event communication, escalation protocols, and physical security technologies.

  • Demonstrated skill in threat intelligence, geopolitical risk assessment, crisis management, and approved open-source research.

  • Experience using dashboards, analytics, service measures, and reports to improve operational performance.

  • Clear written and verbal communication, strong judgment, discretion, and the ability to manage competing needs during fast-changing events.

  • Proficiency with Microsoft 365, collaboration tools, incident management platforms, and common GSOC technologies.

  • Ability to work assigned nights, weekends, and holidays; support a 24/7 operation; join an on-call rotation; and assist with emergency response exercises and urgent needs.

Preferred Qualifications

  • Associate degree or higher in criminal justice, emergency management, security management, intelligence studies, or a related field.

  • Experience supporting travel risk, employee safety, facility security, business continuity, technology implementation, system upgrades, or process improvement.


If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 73,900 - 123,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.


At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.


About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

What Cigna Healthcare employees say

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About Cigna

Sourced by ZipRecruiter

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Bloomfield, CT, US

Social media

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